Thomas was very nice!!!

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The sales department played another potential buyer (I suppose) against me, requiring me to pay full MSRP if I wanted the vehicle. I was in-store, the other person was on the phone (from Little Rock, supposedly). It was just a bad overall experience. I bought the vehicle, ONLY because it was the one my wife wanted. If it had been for me, I most definitely would have walked. Although I live in Arlington, I do not plan to buy any future vehicles at Park Place (I own a Mercedes as well) for me or my wife, and I will have our vehicles serviced at a different Mercedes dealership. It was short-sighted on the part of the sales team in my opinion. The person from Little Rock will not service that car in Arlington and it is very unlikely they will purchase a vehicle from Arlington in the future. I live in Arlington, giving the dealership future service and multiple vehicle sales opportunities. But I never plan to return to Park Place Mercedes in Arlington.

Great experience. Purchased vehicle online from Illinois. Worked with Dylan Padilla. He was great to work with. Friendly, prompt and detailed in his responses to my questions and really engaged with me and my personal experience. Never seemed distracted. I really appreciate that. Paperwork was a breeze. No issues with Shipping and delivery. Overall great experience. Thank you.

Your representative made it a good experience for us.

Veronica is always so helpful and nice

Russel Holman is a Service Writer GOD!

Dylan was our salesman and he was great! I can't say enough good things about him. He was friendly, professional, kind, gave us all information we asked for, he made the process so smoothly. We will be back to see him when the need arises. Thanks Dylan!!

Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced. Upon arrival to get car serviced they did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Initially, service would not repair brakes and Service rep also stated “This type of Mercedes brakes are finicky and will make noise.” Service Manager argued brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an “SOS inoperative” warning displayed at pick up. They were able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being parked outside Parkplace Arlington under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash and vehicle had tree sap all over vehicle. Paid car wash additional service to exterior detail and remove sap to mitigate paint damage. Overall, it took 8 days to resolve issues and received car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership.

Did everything online and my vehicle Was delivered to my home the same day. Thanks Dylan Padilla for everything.