Ms Annie Lee was great.

My service provider went above and beyond to ensure I received all services required in a timely matter

They took from 10:30 to 2:00pm for type A maintenance on my car. I never waited that long before.

I was treated with courtesy and respect

The only negative was the continuous pitch to sell me new tires.

My Service Advisor, Jose Villarreal was very personable, yet professional. He kept us informed as to the service being performed on our car. He went above and beyond in addressing all of our questions and concerns.

Customer service and communication was great. I have driven Park Place Mercedes since 2011. I was happy to have rev’d the same customer service as back in the day

The experience was lackluster, from the begin it was difficult to get in contact with my representative Brittney. When I finally got in touch with her and explained what the issues were, I thought we had a clear understanding of what the issues were after picking up my vehicle I realized it was not the case. I had more issues with my vehicle than when I brought the vehicle. The following day the same issue I had with the vehicle surfaced again now worse with the additional issues.

Terrible communication and the rep told me at least twice she would call me and I had to call back hours later. I was very disappointed with the treatment as a customer.

Love the experience! I never had a dull experience with the people that's been assigned to me.