Customer service and communication was great. I have driven Park Place Mercedes since 2011. I was happy to have rev’d the same customer service as back in the day

The experience was lackluster, from the begin it was difficult to get in contact with my representative Brittney. When I finally got in touch with her and explained what the issues were, I thought we had a clear understanding of what the issues were after picking up my vehicle I realized it was not the case. I had more issues with my vehicle than when I brought the vehicle. The following day the same issue I had with the vehicle surfaced again now worse with the additional issues.

Terrible communication and the rep told me at least twice she would call me and I had to call back hours later. I was very disappointed with the treatment as a customer.

Love the experience! I never had a dull experience with the people that's been assigned to me.

We dropped off our vehicle and got it back when expected.

honestly had a bad experience with the manager, Cody, which I won’t go into detail about. Because of that, this review would have been a 5-star rating, but Cody brought it down. However, when I came back the 2nd and 3rd time, Annie took care of me. Her customer service and understanding are truly top-tier. Angel, the tech, also saved my car. Huge thank you to Annie and Angel for turning things around!

I got a same day appointment. The check in process was quick and easy. All of my concerns were addressed.

Annie the young lady that helped me from start to finish was and is a great rep she kept me informed throughout the whole process outstanding Thankyou

Great experience. Veronica took care of me as we always do. Unfortunately, as these things go, the AC went out and was a costly repair.

I’m glad they once again figured out something that was going wrong with the battery… just frustrated that 48 V battery has an issue that keeps going on. Don’t feel safe in the car im going to trade it in to get a new one to feel safe … Mercedes should’ve done the right thing and replaced the battery. It’s been in it has been in Service seven times for this battery.