A long wait, but the service was outstanding

My situation was unusual because I live in both Dallas & Austin area. Prior to the Park Place Arlington dealership, I picked up my 2010 GLK, from South Austin Mercedes. The multi inspection recommendations from Park Place Arlington was a shock. In trying to clarify findings with both dealerships ( although not affiliated), I found the service dept. director and advisor at Park Place to be less customer service oriented, concern & not as genuine. The service Dept at South Austin Mercedes, is far in service & going the extra mile in satisfaction. The only saving grace concerning Park Place, was speaking to Lamont, the Tech foreman. His approach was entirely different in welcoming, understanding the concerns & explaining their process. Although he stood behind his technicians, he was willing to take the time, see me as an owner & convinced me that their service could be what I needed. I've owned four Mercedes vehicles with currently having a 2024, & dealt with many services & dealerships. There should be a respect for all clients & an accountability expectation.

Very communicative. Service rep always kept us informed and work was done as promised and on time.

Wonderful service

The staffs that worked with me did awesome

Dropped off for check engine light

The service was excellent and I appreciate your service. Thank you. I am.

The experience at Park Place Mercedes Benz Arlington was a great one as usual. Very professional and courteous.

Driving my car waiting for a back order part to come in Jose said he would let me know when it comes in

Always great with Russell Holman, no problem except the bill.😀