I scheduled my car for a scheduled A service and also requested a loan car. After arriving everything was set up. Andrew Jacob was very professional and nice. My experience was awesome.

Efficient, timely & friendly service from all staff!

Easy to make an appointment and service with Veronica was excellent as always!

Great job and awesome advisor!

My second experience with Park Place Motors felt like Deja vu!! Andrew Jacob went over and beyond to assist me with my annual A service. He was professional, knowledgeable, and extremely courteous.

Angel Perez is the best service Manager that my Wife and I ever have dealt with more than my thirty years of doing business with this dealership. We appreciate his professionalism and we so pleased to recommend him to our family and friends

Great Service

Jose created a great service experience for me. I love partnering with him.

Was great everyone I encounter was friendly and helpful

I recently came to Arlington Park Place for maintenance, and the experience was honestly frustrating.When I arrived, I waited a long time without anyone acknowledging me. I was told my service advisor (Jose)was with another customer, but there were several other advisors standing around who never offered to help. Veronica ended up stepping in after she finished with her client, and I appreciate that but I shouldn’t have had to wait like that in the first place.After I was checked in, my assigned service advisor never checked on me or followed up at any point during the service. I didn’t see him again the entire time, and nothing was reviewed or explained to me. Because of that, I declined the recommended services I’m not comfortable approving anything when I’m not able to even get my questions answered.When my car was finished, it was pulled around, but I didn’t get any call, text, or update. I waited about 20 minutes before going back inside and asking Veronica to help me check out. She was busy but still willing to assist me. Only then did my advisor(Jose) show up saying he was working on my paperwork, which was not factual.I’ve been a Mercedes customer for years and always had great service at the Dallas dealership. I recently switched to this location, but based on this visit, the service was very disappointing and unprofessional.I hope this gets addressed