outstanding

I took my car in to have an issue diagnosed because it was not reversing properly. Zack Fletcher, Sales Assistant, was absolutely amazing throughout the entire process. He kept me informed every step of the way regarding the status of my vehicle and ensured I had a loaner vehicle available while the repairs were being completed.The loaner was ready when I arrived, making the process seamless and convenient. Once the repairs were completed, my vehicle was ready for pickup as promised. Zack’s communication, professionalism, and customer service exceeded my expectations. He made what could have been a stressful situation feel easy and manageable.In addition, Mercedes-Benz continues to provide one of the best automotive service experiences available. From the quality of care to the attention to detail and customer convenience, they consistently demonstrate why they are a premier dealership. Every interaction reflects a commitment to excellence and customer satisfaction.Thank you, Zack, and the Mercedes-Benz team, for delivering outstanding service. I truly appreciate the exceptional experience. ⭐⭐⭐⭐⭐

Service for 3 items. Wheel repair, tire pressure check, handwash. Wheel looks awesome, tire pressure was never rectified and I had to bring the car back even though I questioned upon pick- up and if they hand washed it, it got all sprinkled in sitting wherever waiting for pick- up. Tracking system wasn’t working so why use it??? Get rid of it! Voice mail left went unanswered and unrecognized and text never responded to.

Dry organized. Nate was great!

Deal was exactly as discussed. I flew in Friday morning. Got to the dealership at 9am. Left with my new car at 11am. Absolutely great experience!

Everything was great

Alex is the best advisor I ever had with Park Place and Park Place Mercedes. Never any delays or lack of communication

Easy to schedule an appointment online. Checked in and assigned a service advisor quickly. Waited during the inspection and was provided a detailed list of recommended work and pricing. Put in a loaner once work was approved. Work was completed on time and as estimated.

B service appointment

Zach did a great job on keeping us informed of status of the repair.