Very professional and courteousWe are glad to be apart of the Benz family

Greeted, service items explained along with cost. Expected wait time explained. Waiting area was a bit warm and it would have be logistically pleasing if there had been floor DC outlets to charge my laptop.

I call the service number to tell them tell my advisor to put my license plate on the front of my car they must didn’t give him the message

The only thing I did not like is that our car was not washed nor was it communicated that it would not be done before pick up.

Zach was thorough and on top of things as usual. The quick availability of scheduling and friendly customer service is why I continue to drive down to Fort Worth instead of going to Grapevine.

Total professional demeanor. Complete transparency on the entire deal.

Problem of advisor not accepting my car trouble existed before I purchased the car.

Alex Rodriguez is responsive, knowledgeable and an asset to the Park Place business. He has been my service advisor for over a year now. Each time he greets me with a smile and is personable while remaining professional. I appreciate his guidance when recommendations come up with my 2013 GLK.

Good Service, Very responsive.

I didn’t know that the dealership was doing construction. I wasn’t notified that the car wash wasn’t working as I would have never brought it there because that’s one of the service that I receive when my car is getting services to get it washed. I wasn’t available due to the construction.. my car was supposed to be ready the same day Thursday and I had to call Friday afternoon to check on it myself. I was due to go out of town and had been waiting on my car the whole time. And my travel plans were delayed due to this It just wasn’t a pleasant experience, and I will not be returning back to this dealership for any services or purchases of any cars. I I will be going to another Mercedes-Benz dealership for my next and all visits for services.