Not good. Wasn’t told service agent’s name.nor a business card. Therefore, didn’t know who to ask for on subsequent calls. After waiting an hour and fifteen minutes, was told parts not in stock. Would have parts by afternoon. Would call me when they arrived so I could return for installation. No afternoon call. I called and another person tried to help. Was told they would check and have Service Mgr call me back. No call. Did finally receive text that parts were in. Too late that day for installation. Called again and made appointment for next day. Experience the 2nd visit was dramatically better! Customers expect better from. Mercedes dealership! This is Paul Leamer responding, Marilyn’s husband.

Dropped off car for service was told would get it back that day but did not get it til next day. Did not get updates except via email and who checks emails that often. I prefer calls. Just felt like effort to contact us was not made. When picked up car no overview was provided.

Great customer service, respectful people

Check engine light on my daughters CLA 250. William was fantastic. Thank you.

Alex service advisor was great to work with.

I was visiting from out of town and had an issue with my tire as I was planning to return home. They got me in immediately and fixed the problem.

Nate took such great care of us. Thanks!

Love the new place I’m sad that the new office will not have a kids area. I really would enjoyed the space as a parent. I hope you guys make a small place for parent with smaller children

Kevin, I feel was trying to serve my best interest.

Zack was great help