I brought my 2024 AMG GT53 in with a terrible noise coming from the right back brake. It turned out to be the lower bolt at the right rear caliper bracket to be missing causing caliper bracket to be loose and crack in half. A new bracket had to be order from Germany because they couldn't find a replacement in the US.I was informed by Alex Rodriguez that the part wasn't expected in until Oct 21, 2025. I brought the car in on Aug 4, 2025. Of course I was surprised/disappointed that the part would take almost 3 months to come in.Alex was very apologetic for such a delay and began to work to put a rush on the part. I was VERY pleased that Alex took such an interest in my car and of course happy that he was trying to get the part in.Alex called me a number of times to keep my updated on his efforts, which I appreciated very much. He is a kind and respectful young man with integrity.The part came in about a month after I brought the car in, which was a relief for myself and I think for Alex as well.I truly believe that the work Alex did helped to get the part in earlier than the tentative date of 10/21.It is never fun to have car issues, but Alex did a great job making things happen.Ann Rhodes817-680-9202

Zack Fletcher is always reliable and efficient. The best !!

Our service advisor, Matt Butler, was friendly, efficient and professional. The whole experience went very smoothly, despite ongoing renovations to the dealership and took less time than expected. Thank you.

What a great experience, I felt very taken care of the entire time.

Great as always.

Zach was great every step of the way. He communicated fully and answered all questions. He truly helped me to get back into my vehicle and provided me transportation through out the process. I have always brought my vehicle there for service and will definitely continue.

Good job on time.

I had an AWESOME experience. Ezra Howard was my service advisor and took good care of the concerns I had with my car. Overall Excellent Experience from the time I dropped my car to picking it up. Thank You Park Place Bryant Irving Satisfied Customer. 😊

All good.

Zach was my advisor. He was phenomenal. He really exceeded my inspections. He made sure I was happy with all my service needs. He made sure I never waited more than 5 min. His communication skills is PERFECT. Thanks for such Exceptional service Zach