Could not have been easier, 1 YEAR check up and oil change!

Someone who entered our vehicle had something in their back pocket and scratched our leather during service. However our service rep did guarantee they will do everything to make it 100%. Drop off was excellent, everything else was smooth and communicated.

Marvin was a consummate professional; his attention to detail and care he provided created a repeated customer. I'll extremely pleased with the experience as a whole.

This visit was enlightening, I came in for a 2 Year service of which I only have approximately 4k total miles on the vehicle. During the check the tech stated I needed 3 tires and an alignment. I informed the service advisor that I had an alignment done in March 2026 four months ago, after they replaced a tire with a bubble and I have driven the car less than 1k miles since the service in March. So if the tires are so critical why were they not recommended prior to the alignment in March but are recommending another alignment now. I also informed him the previous alignment was not satisfactory as the final report had red rating which were not addressed by the dealership, but are now pushing a new alignment and tires. I now question the reliability, integrity and the technology used by of the service department.

Omar Espinoza is always my go to for service when possible. This experience, like all others, was top notch. Thanks!

The staff was pleasant, the young Hispanic valet guy was exceptionally kind and professional. The only downside to my experience was that I had to wait over 45 minutes to get my vehicle after I received a text that it was ready for pickup. Apparently there was an issue with their fob system. I felt someone should have communicated to me what the delay was instead of me having to ask multiple times what the delay was. The manager did apologize to me for the delay. Overall, the experience was good.

Omar is very customer oriented. Answers all questions and is very knowledgeable about the cayenne

Doubling the price of the oil change because corporate told you the Beverly Hills and Miami locations are charging more is absolute horseshit. Not appropriate margin to locally operated your business, or keeping in alignment with market costing, but jacking up the price just to fleece your customers. You’ve just given me a reason to start using independent mechanics. My SM (Omar) is AWESOME, but this management decision tells your loyal customers you think we’re idiots. This behavior just destroyed five years of brand loyalty and tells me what I need to know…oh…and I don’t care you’re building a new location across the street…the cost of doing so is your financial burden, not mine.

Good explanations and communications by Jonathan and team

I especially appreciated the turnaround time…