Aldo is the BEST

I purchased my vehicle in January 2025- I always wanted a volvo (which it's my retirement car) I'm so happy that I bought it. Juan is the best, always professional, knowledgeable and friendly.

Juan is Awesome. He went above and beyond.

Aldo was great to work with and very personable and kept in contact with all the maintenance needs and updates!

nelson is fantastic

The service went extremely poorly. I walked out upset. You all first tried to charge me 1,200 for things that I had already done recently like rotate the tires and rebalance. So I told the rep that I wanted to get the service light off so I asked to just do oil change and filter changes - and the price changed to $280. Most people, myself included, would assume that this would be a high, but non-insane price for these three things so i agreed to it and left the car overnight. But when i went to get the car the next morning, i noticed that the service light was still on. Again, this was the only reason I came to Park Place. So I went inside and asked to get the light turned off. I was then told by the rep in an extremely condescending tone (guy sitting in the back left corner at the end of hallway) that you all were not allowed to turn the light off by policy because the oil hadn't been changed. I said that this was ridiculous b/c that was supposed to have been included in what i just paid for - and he claimed that I had only requested the filters be changed. Imagine my surprise when i found out that I had just paid nearly $300 to only change two filters on my vehicle, left the car overnight, and would still not be able to turn the service light off! I went to Pep Boys afterward and had the remaining things done to the car in about 90 mins at a fraction of the price. Why should I continue to bring my car to Volvo when your communication is bad, your prices are astronomical, and your reps don't even apologize when they get something totally wrong?

Ray did an excellent job.

Poor communication and follow up throughout the process. My wife had to call multiple times to find out the status of our vehicle.

Service was good. Ray was easy to work with. Have our vehicle delivered back to us was very helpful.

Our service manager did an excellent job of communicating & explaining the issue.