My vehicle was diagnosed incorrectly, so I paid $3500 still had the same problem. And when they finally figured out, I had to pay an additional $1400. Totally unfair to me. Don't get me wrong.I've been doing business with you guys for years.My service adviser is great of the tech diagnosed the vehicle incorrectly

I rarely write reviews, but my recent experience with Park Place Volvo was disappointing enough that I feel compelled to share. My Volvo died unexpectedly, and both batteries failed. I asked if the repairs were covered under warranty, and Park Place told me no. Wanting to be sure, I called MPP myself, and they also said no—but mentioned that Volvo’s own warranty might cover it. I went back to Park Place, but again, they said it wasn’t covered and didn’t seem interested in investigating further. Feeling uneasy, I called my original dealer, Crest Volvo, who went above and beyond. Crest worked with the warranty administrator and reviewed the documents Park Place had sent. After days of back-and-forth, Crest discovered that the hybrid battery was indeed covered under Volvo’s warranty. I had specifically asked Park Place to pause all service until we confirmed coverage, but they proceeded anyway with the 50K service and replaced the 12V battery. When I came to transfer the car from Dallas to Frisco, I was left waiting over three hours for a tow after closing time, and no one checked on me or offered help. When I asked for an Uber, they refused. After paying for the service, I picked up my car and it wasn’t even washed. For a dealership that prides itself on “luxury service,” I felt completely disregarded as a customer.

I always feel like I'm taken care of at Park Place.

Took it in for service and the assessment and repair was completed appropriately and timely. It does help that a loaner is provided to not impact one’s day to day. The warranty claim was also seamless. Thank you!

They solved the problem quickly

I was very happy with the service. Work was completed even earlier than expected and I really appreciated being able to get on with my day in a timely manner.

Aldo is the best

Great service. Fast and easy tire replacement and even got a ride to my office and then an office car drop off same day, which was much appreciated

Great service. Kudos to Nelson Diaz

Very easy and quick!