Ray did an excellent job.

Poor communication and follow up throughout the process. My wife had to call multiple times to find out the status of our vehicle.

Service was good. Ray was easy to work with. Have our vehicle delivered back to us was very helpful.

Our service manager did an excellent job of communicating & explaining the issue.

My vehicle was diagnosed incorrectly, so I paid $3500 still had the same problem. And when they finally figured out, I had to pay an additional $1400. Totally unfair to me. Don't get me wrong.I've been doing business with you guys for years.My service adviser is great of the tech diagnosed the vehicle incorrectly

I rarely write reviews, but my recent experience with Park Place Volvo was disappointing enough that I feel compelled to share. My Volvo died unexpectedly, and both batteries failed. I asked if the repairs were covered under warranty, and Park Place told me no. Wanting to be sure, I called MPP myself, and they also said no—but mentioned that Volvo’s own warranty might cover it. I went back to Park Place, but again, they said it wasn’t covered and didn’t seem interested in investigating further. Feeling uneasy, I called my original dealer, Crest Volvo, who went above and beyond. Crest worked with the warranty administrator and reviewed the documents Park Place had sent. After days of back-and-forth, Crest discovered that the hybrid battery was indeed covered under Volvo’s warranty. I had specifically asked Park Place to pause all service until we confirmed coverage, but they proceeded anyway with the 50K service and replaced the 12V battery. When I came to transfer the car from Dallas to Frisco, I was left waiting over three hours for a tow after closing time, and no one checked on me or offered help. When I asked for an Uber, they refused. After paying for the service, I picked up my car and it wasn’t even washed. For a dealership that prides itself on “luxury service,” I felt completely disregarded as a customer.

I always feel like I'm taken care of at Park Place.

Took it in for service and the assessment and repair was completed appropriately and timely. It does help that a loaner is provided to not impact one’s day to day. The warranty claim was also seamless. Thank you!

They solved the problem quickly

I was very happy with the service. Work was completed even earlier than expected and I really appreciated being able to get on with my day in a timely manner.