Nash Anderson1551 N Virginia St Unit 719-BReno, NV, 89503 USAOctober 3, 2026To Whom It May Concern:I have had several issues with my lease and apartment at Fifteen51 in Reno which have not been properly resolved by the staff. I have already sent a copy of this email to fifteen51@peakmade.com.Duplicate utility charges.I have received a duplicate charge for my $20 water/sewer/trash bundle utility fee for all three months. This has so far added up to $60 of extra/duplicate fees not written in my lease, and if unfixed will total to $240 over the tenancy. I made the property manager aware in person on September 29th, when he told me that he would inform Peakmade’s corporate office, but I would like written confirmation regardless.Habitability of unit.On move-in, August 17 2026, my room and bedroom had not been cleaned. Additionally, I had a hole in my bedroom door, wood shavings over the floor and bed, and no door handle.The bathroom contained mold in the toilet, a toilet seat stained and caked heavily in urine and other fluids, a shower with deteriorating and mildewed grout, a damaged shower seal, a clogged bathroom vent, a clogged bathroom sink, a dirty floor, rusted and dirty fixtures, stains in the sink and countertops, and an abundance of hairs.The bedroom had stained carpets, dried up spills on the desks and dressers, blinds and window sills caked in dust and dirt, broken blinds, and a complete lack of a door knob (with a large privacy-lacking hole).Informing the leasing office no measures were taken and I had to essentially perform the cleaning staffs’ duty to turn over the unit:8/19/26 - Cleaned restroom: mopped floors, cleaned toilet, cleaned sink, cleaned cabinets, cleaned cabinet fixtures, cleaned baseboards, cleaned walls, replaced toilet seat.$6.26 Clorox disinfecting bleach (suggested by lease for mold)$3.99 Soft Scrub cleanser$4.99 White VinegarRoughly 2 hours of labor8/20/26 - Cleaned bedroom: wet vacuum, steam clean, and extractor on carpet stains. Vacuuming on blinds, walls, vents, doors, and carpets.Roughly 2 hours of labor8/22/26 - Degrease and steam cleaning of kitchen vents, AC intake vent, bathroom vent. Steam cleaning of shower grout to remove pink discoloring and mildew.$12 DegreaserRoughly 3 hours of laborAdditionally, there is still a hole in my door as the maintenance staff was unable to find a properly sized door handle. Maintenance has known about this issue since before I moved in, and it has also been in writing as a maintenance ticket since August 24. If this is not fixed, per the lease and Nevada law (NRS 118A.360), I will replace this on my own with a reasonably priced door handle that looks similar to the ones on other residents’ doors. I will deduct the amount from my rent and forward the receipt to management.Responsibilities of owner. We’ll act with customary diligence to: … (c) make all reasonable repairs … If we violate any of the above, you may exercise your rights under state statute. In addition to complying with any other requirements under state law: …(c) If we haven’t completed the repair within the time provided by law, or we haven’t utilized our best efforts to complete the repair, you may have certain rights afforded by law to make repairs yourself or terminate your tenancy.”(From Lease)NRS 118A.290  Habitability of dwelling unit; prohibition against fees or other charges for performance of repairs, maintenance tasks or other work that is duty of landlord. The landlord shall at all times during the tenancy maintain the dwelling unit in a habitable condition. A dwelling unit is not habitable if it violates provisions of housing or health codes concerning the health, safety, sanitation or fitness for habitation of the dwelling unit …NRS 118A.360  Failure of landlord to comply with rental agreement or maintain dwelling unit in habitable condition where cost of compliance less than specified amount. If the landlord fails to comply with the rental agreement or his or her obligation to maintain the dwelling unit in a habitable condition as required by this chapter, and the reasonable cost of compliance or repair is less than $100 or an amount equal to one month’s periodic rent, whichever amount is greater, the tenant may recover damages for the breach or notify the landlord of the tenant’s intention to correct the condition at the landlord’s expense. If the landlord fails to use his or her best efforts to comply within 14 days after being notified by the tenant in writing or more promptly if conditions require in case of emergency, the tenant may cause the work to be done in a workmanlike manner and after submitting to the landlord an itemized statement, the tenant may deduct from his or her rent the actual and reasonable cost or the fair or reasonable value of the work, not exceeding the amount specified in this subsection.NRS 118A.355  Failure of landlord to maintain dwelling unit in habitable condition. Except as otherwise provided in this chapter, if a landlord fails to maintain a dwelling unit in a habitable condition as required by this chapter, the tenant shall deliver a written notice to the landlord specifying each failure by the landlord to maintain the dwelling unit in a habitable condition and requesting that the landlord remedy the failures. If a failure is remediable and the landlord adequately remedies the failure or uses his or her best efforts to remedy the failure within 14 days after receipt of the notice, the tenant may not proceed under this section. If the landlord fails to remedy a material failure to maintain the dwelling unit in a habitable condition or to make a reasonable effort to do so within the prescribed time, the tenant may:(a) Terminate the rental agreement immediately.(b) Recover actual damages.(c) Apply to the court for such relief as the court deems proper under the circumstances.(d) Withhold any rent that becomes due without incurring late fees, charges for notice or any other charge or fee authorized by this chapter or the rental agreement until the landlord has remedied, or has attempted in good faith to remedy, the failure.I believe I am owed compensation for the cleaning products purchased (NRS 118A.355(1)(b)), and an abatement or rent credit for the lack of habitability on move-in.Proration and lease issues.On April 6 I made management aware of several errors in my lease - such as an incorrect pricing breakdown, missing fees, no parking addendum, and no proration. A few days later I was sent a modified lease addressing most of these issues. The modified lease specifically included a proration of 17 days for my move-in date in August. I signed the modified lease after reading it over.By July 28 (3 days before rent was due) my rent had not yet been prorated. I emailed the Fifteen51 leasing office to ensure this wasn’t an issue:“Hello Nash,As of right now we have prorations turned off due to move outs happening at this moment in time. Once August 1st comes around the prorations will be turned back on and from there the correct amount will be listed on your resident portal.Best,John GargantosLeasing Consultant”Between August 1st and yesterday, September 29th, I continually checked the status with the leasing office over phone and in person. By August 17 my ResidentPortal account did not show any issues with my move-in checklist, and I was told by the leasing office that they would contact Peakmade’s corporate office to figure out the issue.On September 29th I spoke in person to the property manager, Hunter Nance, and was informed that my guarantor had never signed the modified lease, so it was deleted. He falsely claimed that multiple emails had been sent out, and that because they deleted the signed lease my proration would not occur and my balance would not be adjusted.I was never informed of any issues with my modified lease - not by phone, email, or letter. My guarantor had already signed the Guaranty, which was present in the original lease given in November and identical to the one given in April. My guarantor is not a primary party to the lease and his financial obligation under the Guaranty agreement did not change. His signature likely was not required, and in the scenario it was, management has an obligation to inform me rather than inappropriately deleting a signed lease with no notice.1. Scope of Liability. "... You agree that your obligations as guarantor will continue and will not be affected by amendments, modifications, roommate changes or deletions, unit changes, or renewals in the Lease Contract which may be agreed to from time to time between resident(s) and us. The term 'you' in this Guaranty refers to the guarantor."(From Lease)6. Signature. "A fax or electronic signature on this Guaranty will be binding as an original signature. You do not need to sign or be named in the Lease, only this Guaranty."(From Lease)Remedies.1. Removal of the duplicate $20 utility fee and a credit of $60 in ResidentPortal.2. Immediate credit for the 17-day proration on rent and parking agreed upon in the executed lease modification and confirmed in writing on July 28.3. A credit of $27.24 in ResidentPortal for cleaning materials and some form of concession, rent discount, or credit for the failure to deliver a habitable and sanitary unit.4. Installation within 48 hours of the next workday (Oct. 7) of a proper door handle, or immediate replacement of the door, to address the improperly sized handle and hole in the door.Thank you for your understanding,Nash Anderson.

Property: Campus Pointe KentApartment: 1833 108-AI have requested copies of original utility bills from January to August 2026 multiple times and have still not received them. I have also requested the formulas used to calculate final utility bill charges. The final bill was significantly more expensive than the rolling average of the entire year and I need to figure out why. Neither the property or utility management company will take responsibility for providing the bills and claims they are not available.Additionally, my apartment had a resident move out early part way through the lease. At an unknown time after they moved out, utility bills began being split 3 ways instead of 4 ways (4 bedroom apartment). We were never informed of that change. The lease classifies utility charges as additional rent, and all residents are responsible for all rent charges regardless of an early move out.That being said, the property has clarified that a resident is supposedly no longer responsible for utility charges after fully moving out of the apartment. If utility charges are actually based on days of occupancy, then this policy must apply to all residents and cannot conveniently apply to certain situations only. In this case, I am entitled to receive a pro-rated utility refund for the days moved out early this summer.Thank you for reviewing these issues and coordinating with the necessary parties to bring this to a resolution.

I wanted to reach out regarding one of your properties in Chicago, 626 on the Park.I, as well as many others in the neighborhood, have been reaching out to the building since late May to discuss the impact the lighting installed in the top floor basketball court is impacting the surrounding neighborhood, as well as the risk it poses to migratory animals.The only response I have been able to get is through IG. I, as well as others, have reached out via email, phone and even stopped in the building in person.Through IG I was informed the building had installed blinds that are to be lowered every night. Which is great - except that has happened maybe 5 times in the last two weeks.The lighting is incredibly intense and there is absolutely no reason those lights should be on 24/7. Happy to provide photos to illustrate this. I’ve lived downtown for almost 20 years and no other building has such intrusive lighting.Thank you in advance for your help. If there is someone I could reach out directly to, to discuss further I would greatly appreciate it.Best,Margot Harle

My daughter is at the stations at five points Columbia sc. she has a parking pass and her vehicle was towed last night. I called the complex and the towing company both of which said there’s nothing they can or will do and each said contact the other for help. I’m disgusted by how this is handled. It’s a scam to go around and tow vehicles when they are legally parked. The system is failed and she needs her car back. The reviews on this place are horrible. I’m trying to get this taken care of and basically I’m being told oh well

Daughter (Georgia Faust) moved and never got her security deposit back because of The Mill going into foreclosure and changing management. We were co-signers. They held her deposit, said they would mail it, and then did not. How can she get her security deposit back?!3856 Sterncroft DrVirginia Beach VA 23456

I moved into canopy apartments Gainesville on sept 2nd. Since then, I have had nothing but problems. I’ve put in several maintenance requests and was consistently told each day I went to the office that it was going to be done, and yet I’d come home and nothing was done. Finally today it looks like 3 things were done. I asked for the AC filter in my room to be changed because I’m a chronic asthmatic and there’s so much dust, it’s not letting the proper amount of air conditioning reach the room, and it wasn’t changed. I asked if my ceiling fan could please be cleaned and Connor, the leasing manager or assistant said he would take care of it. It’s still covered in dust. So now I’m without any air in my room.I don’t know what maintenance did to “fix” the plumping issue that was going on- my fridge and dishwasher were both leaking water onto the floor for days, but now there is a HORRIBLE FOUL smell coming from the sink so I can’t even wash my dishes. Under the kitchen sink cabinet smells like someone smeared poop all over it.

Hello PeakMade Customer Care,I am requesting corporate review of an unresolved repeated-noise complaint at The Carmin and asking that this be routed to the regional manager responsible for the property. Property manager Damitre Cobb received the same final notice by email today, and the history is also recorded in the resident portal.Since August 17, I have reported music and bass from apartment 1138 on August 17, August 27 and September 1, and banging at the door of 1138 and yelling on September 3. On August 17, The Carmin's security officer heard the bass inside my apartment, unit 1136, and went to 1138. Tempe PD then attended (call TE202683239), and the residents of 1138 later came to my door about the complaint.On August 18, Mr. Cobb wrote that he had sent a non-compliance notice to "the responsible residents." He later reported another contact with 1138 after August 27. On September 8, he wrote that, on legal advice, the office would not issue a formal notice because of "lack of substantiated evidence" and had instead invited 1138 in for another conversation. The office cannot repeatedly identify and contact the residents of 1138 about this noise while maintaining that its source is unsubstantiated. His response did not state what the September 3 footage showed, whether the relevant records had been preserved, or how recurrence would be prevented and independently verified.By 5:00pm on Friday, September 11, I am asking PeakMade to ensure that I receive:1. Confirmation of a written corrective notice to 1138 addressing subwoofer use that transmits bass into 1136, disruptive yelling or banging audible inside 1136, and complaint-related contact at my door; or, if management maintains its refusal, a written plan already in effect that states the specific restrictions communicated to 1138, identifies who will respond during an incident and within what timeframe, and confirms that any further incident independently verified by staff, security or Tempe PD will result in formal written enforcement under the lease.2. A summary of what the September 3 hallway footage showed and confirmation that the relevant footage, security report and August 18 communication have been preserved.3. The name and contact details of the regional manager responsible for The Carmin.Every further incident of the conduct described above will be reported while it is happening to building security and Tempe PD so that it is independently documented. Repeated independently verified disorderly-conduct responses may qualify unit 1138 for Community Impact Property designation under Tempe City Code Chapter 21, with potential $500 penalties for the owner and/or tenant for further calls after designation and notice.Please confirm receipt, provide the Customer Care case number, and route this to the appropriate regional manager.Alexandre Champagne-RuelUnit 1136, The Carmin

Subject: URGENT: Appeal of Termination, Clarification of Incident, and Request for Investigation Records – Luis Eduardo Gomez SanchezDear People Operations Team,My name is Luis Eduardo Gomez Sanchez, and I am writing to formally dispute my sudden termination from my position at the avenue apartments, which was executed over the phone following a three-day suspension. I am writing to clarify the events of July 23 and to address the deep lack of due process in how this investigation was handled.On July 23 at approximately 9:00 PM, I responded to an emergency call from a resident. During our interaction, we engaged in a conversational exchange where she shared details about her work, personal life, and goals. In turn, I spoke about my job, my family, and my daughters. During this conversation, a significant misunderstanding occurred. I used the phrase "Can I kiss you?" ("¿Te puedo besar?"), which is an expression I commonly use in a playful manner with my youngest daughter. Unfortunately, at that exact moment, the resident misunderstood the phrase and took it as if it were directed toward her.Following this misunderstanding, the resident alleged that I had previously entered her apartment without a work order. I categorically deny this. Any prior visits to her unit were strictly to address ongoing maintenance issues that required follow-up, such as an air conditioning unit that was not working properly.After a three-day suspension, I received a phone call terminating my employment. During this call, management informed me for the very first time that there were supposedly "past reports" from another resident claiming I had entered an apartment without authorization. I was never once contacted by HR regarding any past complaints of this nature. I have always utilized official work orders for any unit entry.It is here that I must request a review of my records, as I am concerned that this termination may have relied on a compromised file. Prior to this incident, I had already filed a formal complaint with HR regarding the harassment and discrimination I experienced under the former management. Basing a definitive termination on unverified, past allegations without considering the context of my previous complaints is unfair. A proper investigation reviewing electronic key logs and physical evidence would easily prove that I never entered any apartment without authorization.During this time that I have been without work, I have experienced low morale and a shattered self-esteem. This does not align with who I am; I am a dedicated family man whose children depend on me, and I carry the heavy responsibility of covering all our bills, including our housing, car, insurance, food, and general well-being. Furthermore, if I had any degree of guilt in this matter, I would not be writing this letter today. Instead, I would have done what the former supervisor did, who was placed under investigation and simply walked away without defending themselves.I am reaching out to you directly now because I previously followed the proper chain of command by approaching the property administrator and the Regional Manager as a conduit to reach your department, but I was unsuccessful in doing so."I want to make it clear that I hold no resentment or ill will toward the resident, the property administrator, the company PeakMade, or anyone else involved. My sole objective is to clear my name, restore my professional reputation, and protect my family's well-being."Because these unverified accusations severely damage my professional reputation and my family's livelihood, I am requesting the following:1. A formal, written Separation Notice stating the official reason for my termination.2. A complete copy of my personnel file, including the details and final report of the investigation and the alleged past reports.3. Information regarding my final paycheck and the payout of any accrued benefits.I request that a senior HR representative review this case objectively, as the local management failed to provide a fair process and relied on unverified history rather than objective facts.I look forward to your prompt response to schedule a time to discuss this matter.Sincerely,Luis Eduardo Gomez Sanchez3174376539legomez1985@gmail.com

Please call or email me regarding concerns with management honoring renewal lease offer.

Dear Theory Team,This is my second attempt to obtain a response regarding the move-in of my son, Tomas Rueda Charry, to the studio apartment leased with Theory, effective 14 August 2026. His original email has gone unanswered, and no acknowledgement of any kind has been received.The move-in date is now six days away. Travel and logistics have already been arranged around it, and we are unable to proceed without written confirmation from Theory. I must state plainly that the absence of communication on a matter of this nature falls well below the standard I would expect from a professional property operator.Please provide, in writing, by end of business tomorrow:1. Confirmation that the 14 August 2026 move-in is approved and on record.2. Key collection procedure: time, location, and required identification.3. A complete list of any outstanding requirements — documentation, payments, or signatures.4. The name, title, and direct line of the person accountable for this file.If no response is received within that timeframe, I will escalate this matter to your management team and review the remedies available to us under the lease agreement.I trust this can be resolved quickly and would welcome a call to close it out.Regards,John Paul Rueda+603153359971John.rueda@helixops.aiParent/guarantor – Tomas Rueda Charry