Promt service, friendly and courteous staff.

Here’s a polished and professional version of your survey response: ⸻ The drop-off process was fast and efficient, and I really appreciated that a loaner vehicle was available immediately as that made the experience very convenient. However, when I returned to pick up my car, I had to wait an additional 30 minutes because the request to bring my vehicle to the front was apparently missed. I eventually had to return to the service desk and ask Caitlyn to intervene. She apologized and explained that the request had been overlooked. Overall, the drop-off experience was excellent, but there is definitely an opportunity to improve communication and coordination during the pickup process.

Stephanie is great. Everyone took their time trying to figure out what was going on.

Paul is a huge reason why I continue to come back to Plaza BMW!

During the service on my car I received a full walk through video of the service being done. I love the detail information about what needed to be done. I also received wonderful service from my advisor Stephanie.

Excellent service as always! Paul and the team took great care of my car and got me back on the road!

Fast and efficient

I was there for my tires, My right rear tire was replaced, but my left front tire have been leaking as well . There was some debris that fell off a truck hauling trash. I had requested that service look at all four tires for any objects that may be lodged inside my tires, they said that they didn’t see anything, but my left front tire has a low pressure sensor on.

My BMW service visit was pleasant and prompt! Riley is professional and most helpful! I’ve become a loyal Plaza customer!

Fast! Exellent job!