My service rep is very professional. His name is Devon.

I had an emergency in which my passenger rear tire was flat due to a nail stuck in it. So I had not appointment but the service department fixed the problem

Efficient and accommodating.

The reason this is not a 5-star rating is the appointment did not start on time, and Darryl seemed preoccupied, though I am sure he was busy because he seemed to be moving quickly from one project to the next. I arrived about 5 minutes early to my appointment and was asked to sit in the office. I waited about 15 mins past my appointment time for my serviceman to start the process. If I could give a 4.5, I would. I do like that he was not overly pushy. I am aware that my 2017 had/has several issues that need addressed and we only focused on what I could afford.

This was my first visit to the service center and the service is top notch. I felt welcomed and was given personal attention. Mercedes Benz knows how to keep their customers coming back.

Excellent service and fare price. Excellent Loaner vehicle provided.

Fast service and excellent customer service

The service was fine. My car is back in service. I appreciate being able to have a drink and sit in comfortable chairs while we wait.

N/A

Excellent service.. very professional!