Waiting 35 minutes in the lobby without explanation from staff is rude. It clearly says that their time is more important than the client. If you cannot keep appointment times on schedule, then you should have staff that walks into the lobby and apologizes for the delay and provides an estimated wait time. After waiting 35 minutes in the lobby, the nurse called my name and I laughingly said, "I thought you guys forgot about me" to which she replied, "we're doing the best we can". No apology, just annoyed that I said anything. This is a business you are running and patients are the clients, they should be treated as such. You are NOT doing us a favor by seeing us, it cost us a lot money to see a doctor. PDH nursing and doctor staff need a reminder or course in Customer Service and expectations. Hurrying folks thru an appointment isn't the answer to overloaded scheduling, but neither is leaving people uninformed in the lobby.

I know Dr Foley is always busy on his one day a week Quincy schedule, but his scheduler always manages to find a spot for me when requested. His nurse is always nice & compassionate. Dr Foley is knowledgeable and gentle, always listens & answers my questions and takes great care when giving me shots. Great care by all.

I can’t remember a Nurse's name to nominate but they are all exceptional

Other than some scheduling issues and miscommunication my visits have always been as they should.