Dr. Orange was wondering in my treatment, and care, she’s Amazing.

Waiting 35 minutes in the lobby without explanation from staff is rude. It clearly says that their time is more important than the client. If you cannot keep appointment times on schedule, then you should have staff that walks into the lobby and apologizes for the delay and provides an estimated wait time. After waiting 35 minutes in the lobby, the nurse called my name and I laughingly said, "I thought you guys forgot about me" to which she replied, "we're doing the best we can". No apology, just annoyed that I said anything. This is a business you are running and patients are the clients, they should be treated as such. You are NOT doing us a favor by seeing us, it cost us a lot money to see a doctor. PDH nursing and doctor staff need a reminder or course in Customer Service and expectations. Hurrying folks thru an appointment isn't the answer to overloaded scheduling, but neither is leaving people uninformed in the lobby.