Afternoon,My name is Kenneth miller and for the last few months have been having serious issues with my car it was booked in on line for a computer update for the 7th march chris loyd cancelled this 17.02.26 and rearranged to 12.03.26 on the 9th of march chris loyd cancelled this until the 13th of april . Within these cancelations I have reported to chris the warnings my car has told me list below.Child locks not working book garage straight awaySuspension failure book garage straight awayCritical electric faults stop driving car straight awayElectrical systems limited car wouldnt driveCar is long range 1st charge 400miles on 100% 3 weeks ago 100% charge 210 milesDrivers window doesn't work keeps jamming down on motor way at 70mphAll tyre flat as per warning signs check at garage all fineGoogle maps telling me 60mph zones are 80mph zonesI broke down in 3 times 05.04.26 polestar breakdown came to the house couldnt get it working came back the next day got it working at 4pm missed a full days work and lost a days wage as self employed emailed chris to update copied in the after team telling all and could I get a courtesy car as I dont believe this can all be done in one day , ignored ive had a blowout today had to wait on a tyre repleacmet .I was also told in store at Hillington that I was lucky they were even talking to me as my car is a lease making me feel like a second grade customer . This service has been terrible I flagged all of this in February and in april I have still not been seen or answeredRegards,

Dear Polestar Customer Service,I am writing to raise a formal complaint and notice of breach in relation to the handling of my vehicle delivery, specifically the last minute cancellation of a confirmed handover date and the continued failure to provide clear, accurate information regarding my order.Despite having met all contractual and pre delivery obligations, including payment of the required initial deposit, Polestar has failed to deliver the vehicle in accordance with what was expressly agreed and relied upon.Key Facts• I paid the initial deposit and completed all steps required by Polestar to proceed to delivery.• Polestar contacted me directly and confirmed a handover date for my vehicle.• That confirmed handover was changed at the very last moment, without any satisfactory or credible explanation.• Since then, there have been continued failures at the final stage of delivery.• I have been unable to obtain a clear or consistent update from the Lookers Group regarding the status of my vehicle.• In reliance on Polestar’s confirmed handover date, I off hired my short term lease vehicle and have consequently been left without any transport.Consumer Rights Act PositionUnder the Consumer Rights Act 2015, services must be carried out with reasonable care and skill (Section 49) and within a reasonable time where dates are provided and relied upon (Section 52).Changing a confirmed handover at the last minute, followed by ongoing uncertainty and lack of communication, is plainly not compliant with these statutory obligations. I relied on Polestar’s representations in good faith and have suffered direct financial loss as a result of Polestar’s failure.Loss and ImpactAs a direct consequence of Polestar’s actions and failures, I have incurred:• Loss of use of a vehicle• Additional and avoidable costs in securing alternative transport• Significant inconvenience and disruptionThis situation has arisen entirely due to Polestar’s failure to honour a confirmed arrangement and manage the delivery process competently.What I Require (Immediate Resolution)I am giving Polestar the opportunity to resolve this matter without further escalation. I require the following in writing:1. A clear explanation as to why the confirmed handover date was changed at the last minute.2. An explanation for the continued lack of clear and consistent communication from the Lookers Group.3. A firm and reliable delivery date for my vehicle.4. Confirmation of how Polestar intends to remedy the losses caused by its failure, specifically one of the following:o Reimbursement of all reasonable costs I incur in sourcing a replacement vehicle for the period I am without transport, oro Immediate provision of a suitable courtesy or replacement vehicle at Polestar’s expense until delivery is completed.5. Details of any additional compensation Polestar is offering for the disruption, inconvenience, and time lost as a result of this failure.Escalation NoticeThis complaint must be formally escalated. I expect a substantive response within 48 hours of receipt of this email.If this matter is not resolved promptly and satisfactorily, I will have no hesitation in pursuing further action, including escalation to consumer protection bodies, formal dispute resolution, and recovery of costs, without further notice.Please confirm the name, position, and direct contact details of the person handling my complaint.Kind Regards,

Dear Polestar Customer Service,I am writing to raise a formal complaint and notice of breach in relation to the handling of my vehicle delivery, specifically the last minute cancellation of a confirmed handover date and the continued failure to provide clear, accurate information regarding my order.Despite having met all contractual and pre delivery obligations, including payment of the required initial deposit, Polestar has failed to deliver the vehicle in accordance with what was expressly agreed and relied upon.Key Facts• I paid the initial deposit and completed all steps required by Polestar to proceed to delivery.• Polestar contacted me directly and confirmed a handover date for my vehicle.• That confirmed handover was changed at the very last moment, without any satisfactory or credible explanation.• Since then, there have been continued failures at the final stage of delivery.• I have been unable to obtain a clear or consistent update from the Lookers Group regarding the status of my vehicle.• In reliance on Polestar’s confirmed handover date, I off hired my short term lease vehicle and have consequently been left without any transport.Consumer Rights Act PositionUnder the Consumer Rights Act 2015, services must be carried out with reasonable care and skill (Section 49) and within a reasonable time where dates are provided and relied upon (Section 52).Changing a confirmed handover at the last minute, followed by ongoing uncertainty and lack of communication, is plainly not compliant with these statutory obligations. I relied on Polestar’s representations in good faith and have suffered direct financial loss as a result of Polestar’s failure.Loss and ImpactAs a direct consequence of Polestar’s actions and failures, I have incurred:• Loss of use of a vehicle• Additional and avoidable costs in securing alternative transport• Significant inconvenience and disruptionThis situation has arisen entirely due to Polestar’s failure to honour a confirmed arrangement and manage the delivery process competently.What I Require (Immediate Resolution)I am giving Polestar the opportunity to resolve this matter without further escalation. I require the following in writing:1. A clear explanation as to why the confirmed handover date was changed at the last minute.2. An explanation for the continued lack of clear and consistent communication from the Lookers Group.3. A firm and reliable delivery date for my vehicle.4. Confirmation of how Polestar intends to remedy the losses caused by its failure, specifically one of the following:o Reimbursement of all reasonable costs I incur in sourcing a replacement vehicle for the period I am without transport, oro Immediate provision of a suitable courtesy or replacement vehicle at Polestar’s expense until delivery is completed.5. Details of any additional compensation Polestar is offering for the disruption, inconvenience, and time lost as a result of this failure.Escalation NoticeThis complaint must be formally escalated. I expect a substantive response within 48 hours of receipt of this email.If this matter is not resolved promptly and satisfactorily, I will have no hesitation in pursuing further action, including escalation to consumer protection bodies, formal dispute resolution, and recovery of costs, without further notice.Please confirm the name, position, and direct contact details of the person handling my complaint.

Customer has report his vehicle is only charging to 70% - has Radio Faults - acceleration issues was Reg on November 22 - Vehilce is booked in 2nd March and is expecting a curtesy car - customer has tried to speak to Look's manager on Site about Warranty but has had no call back . Customer is saying vehicle should not be on the road .

My car was serviced in 2024 and 2025 by Lookers Glasgow Jaguar and the online service record was not updated.

I am supposed to be getting a polestar 4 delivered tomorrow however despite repeated attempts by me to contact your team in relation to the finance agreement. I was an easy sell - one phone call, picked a car you had available and since then I have dealt with 4 different people and got nowhere.