Comments from customer as part of QA contact - "Many thanks for sending over the credit agreement which is fine. However, the experience of purchasing this car has not been a good one. I have spent many hours on the phone to Polestar support as well as contacting Lookers and have yet to receive the V5 showing that I have actually purchased the car. More importantly, the order for the car has been deleted from my polestar account (resulting in the malfunction of my keys and causing the car to be towed away for unlocking). This occurred on day three of ownership and meant I had a hire car for over a week. We are now over a month on and the car is still not in my account, meaning I can't pair it to my phone and have limited functionality. Nobody seems to be able to answer this issue or explain how a car I have purchased appears not to belong to me.I have finally received the main key card for the car today, after being promised it two weeks ago when it was discovered in the dealership safe. This has made no difference to the issues I'm having however. I now have two working key cards but my phone cannot be paired and the key fob also does not work."