I’m going to be honest. Service went fine, and the staff on site is great, but i am not happy about booking. As a 20yr BMW driver. The service department there was amazing. Always answered the phone and were long time employees. Your service department is lacking. You can barely ever get a person on the phone and when you leave a number for a call back (again unacceptable for a high end dealer) they never call you back. And on top of that. My lease is about to expire and i was interested in a few cars you had on site. I filled out the info on your website and made an appointment only to find out the person who contacted me was AI and the sales team on-site had no idea which cars i was interested in. Not gonna lie…i was pissed off about the waste of my time. I was actually considering buying another car from you until that! I am out. For the price point of what you charge for entry level car you should be better. So disappointed! Back yo bimmer
I’m going to be honest. Service went fine, and the staff on site is great, but i am not happy about booking. As a 20yr BMW driver. The service department there was amazing. Always answered the phone and were long time employees. Your service department is lacking. You can barely ever get a person on the phone and when you leave a number for a call back (again unacceptable for a high end dealer) they never call you back. And on top of that. My lease is about to expire and i was interested in a few cars you had on site. I filled out the info on your website and made an appointment only to find out the person who contacted me was AI and the sales team on-site had no idea which cars i was interested in. Not gonna lie…i was pissed off about the waste of my time. I was actually considering buying another car from you until that! I am out. For the price point of what you charge for entry level car you should be better. So disappointed! Back yo bimmer