My name is Heather Tusch (cleaning yesterday at 2 pm). While I usually have great experiences here, this hygienist was rough to the point of severe pain. She left suction tools hanging on my lip and the corner of my mouth, causing significant swelling and injury that is still painful now. (Please email heather.tusch@gmail.com for photos of the damage.) She also refused to let my father pay, ignoring a 10-year precedent. Please provide her name so I can ensure I never have her again.