Follow through with securing the gated/fenced storage property that we pay for- the fence has been broken in a few spots for at least 5 months, reported several times and all I get for an answer is that the situation has been escalated for repairs.'Follow through with the promise to secure one of our units with a cylinder lock option because, as you know, padlocks can be easily cut off. We've been promised this would be done since we started renting the unit.Offer discounts for nonprofit organizations - especially nonprofits located in neighborhood of storage unit facilities and that have multiple units.Just do what you say you're going to do- especially with the amount of money we pay in a month and a year.Upper management should be reachable.