They wouldn't let me leave the office without paying. I explained that I wanted to see my EOB from my insurance company prior to paying. I couldn't do that. I would like to get the bill in the mail and then pay based on seeing what my insurance covers. I think it is terrible that you force people to pay and I don't even know if it is the correct amount. I couldn't leave the office without paying. I am wondering if they would have called security. I will be switching dentists.
Verified User
•
Mar 2, 2026
There worked very well.
Verified User
•
Mar 1, 2026
5.0/5
5.0/5
Very professional and efficient staff.
Verified User
•
Mar 1, 2026
2.0/5
2.0/5
There was a wait, which is understandable given the amount of patients that were in line. My main concern was while my teeth were being routinely cleaned, I heard a small crack while my incisors were being flossed. The sounds was not acknowledged by the hygienist. A few moments later I feel a bit of something hard in my mouth and ask the hygienist if it was a piece of my retainer or not. It seemed like she had tried to be dismissive about the situation.I am not sure if my teeth are shifting.
Verified User
•
Feb 28, 2026
5.0/5
5.0/5
Betty and Dr Gorski are great
Verified User
•
Feb 28, 2026
5.0/5
5.0/5
Dr. Berghuis and her staff, were Very helpful, listen concerned of the patient needs. Thank you.
Verified User
•
Feb 28, 2026
2.0/5
2.0/5
The last 3 or 4 times I’ve been in I’ve had to wait at least 15 minutes past my scheduled time.
Verified User
•
Feb 27, 2026
3.0/5
3.0/5
I am anxious going to dentist, expressed this. It had been several years since I had a prophy, I knew I had a large amount of calculus. I also warned hygienist that I have a tiny mouth.The appointment itself was stressful because of the above factors.Although the hygienist was not rude or unprofessional, she did not have a warm, friendly chairside personality. It was robotic and I left feeling uncomfortable. I will be calling to have a different hygienist for 6mo appt.
Verified User
•
Feb 27, 2026
5.0/5
5.0/5
We love Racine Dental! We love Dr. Jenny and her whole team!!! We also love Dr. Travis! My only comment would be for Dr. Travis' 2 hygienists, children's feelings are valid to have went visiting the facility. Saying things like "you're being dramatic" even in a sweet voice is unacceptable.
They wouldn't let me leave the office without paying. I explained that I wanted to see my EOB from my insurance company prior to paying. I couldn't do that. I would like to get the bill in the mail and then pay based on seeing what my insurance covers. I think it is terrible that you force people to pay and I don't even know if it is the correct amount. I couldn't leave the office without paying. I am wondering if they would have called security. I will be switching dentists.
Verified User
•
Mar 2, 2026
There worked very well.
Verified User
•
Mar 1, 2026
5.0/5
5.0/5
Very professional and efficient staff.
Verified User
•
Mar 1, 2026
2.0/5
2.0/5
There was a wait, which is understandable given the amount of patients that were in line. My main concern was while my teeth were being routinely cleaned, I heard a small crack while my incisors were being flossed. The sounds was not acknowledged by the hygienist. A few moments later I feel a bit of something hard in my mouth and ask the hygienist if it was a piece of my retainer or not. It seemed like she had tried to be dismissive about the situation.I am not sure if my teeth are shifting.
Verified User
•
Feb 28, 2026
5.0/5
5.0/5
Betty and Dr Gorski are great
Verified User
•
Feb 28, 2026
5.0/5
5.0/5
Dr. Berghuis and her staff, were Very helpful, listen concerned of the patient needs. Thank you.
Verified User
•
Feb 28, 2026
2.0/5
2.0/5
The last 3 or 4 times I’ve been in I’ve had to wait at least 15 minutes past my scheduled time.
Verified User
•
Feb 27, 2026
3.0/5
3.0/5
I am anxious going to dentist, expressed this. It had been several years since I had a prophy, I knew I had a large amount of calculus. I also warned hygienist that I have a tiny mouth.The appointment itself was stressful because of the above factors.Although the hygienist was not rude or unprofessional, she did not have a warm, friendly chairside personality. It was robotic and I left feeling uncomfortable. I will be calling to have a different hygienist for 6mo appt.
Verified User
•
Feb 27, 2026
5.0/5
5.0/5
We love Racine Dental! We love Dr. Jenny and her whole team!!! We also love Dr. Travis! My only comment would be for Dr. Travis' 2 hygienists, children's feelings are valid to have went visiting the facility. Saying things like "you're being dramatic" even in a sweet voice is unacceptable.