It was fineThe facility itself was fine ... service department has gone down hillPrevious girl that worked in service was fantastic, organized, kept you informed. Current people, very unorganized, late, seems like they talked a lot amongst one another, using inappropriate language with a waiting area next to it. Unprofessional for sure.They didnt go over any "suggestions" for my vehicle maintenance. When I went up to the desk to see what was taking so long, my keys were on the counter, they had paperwork everywhere. Very unorganized, then told me they would call me up soon.Staff was late and having computer issues.

The paper I got said they did a multi point inspection but idk who this service provider is heck as of today I am still waiting of the message to tell me my car is finished and can be picked upWant to hear where mitsubishi can improve in that location move and hire better people to run your business name if not people will continue to shop there less and less and that site will always be the laughing stock of berks county I mean hey maybe that's why you have to have such low deals on the cars idk but the people that work there are not the best people for the job I said this to you and I'll say this to them have a good day. Thanks for reading.Well they kept taking other customers around me even though the one guy had started mine so I was standing there for awhile just waiting for my papers and my keys to be handed to me and than the "owner" of the place likes to talk to people like he is someone of importance and thinks he can be king shit of turd Island which idc who owns what if you wanna run a successful business treat people with respect if they have a honest concern with how things are running act like you care will atleast bring some business back to you business but now I'll just keep spreading the word to stay away from thereSo my appointment should have been a month sooner but the person who worked there told me it wasn't the recall issue but shocker it was in fact the open recall issue that I needed fixed like I said people that work there are a bunch of jokesWhen my car was dropped off for my appointment it was like they had no idea of what they were supposed to do they asked my girl friend which recalls to repair and also if they were gonna go ahead and inspect it after fixing the recalls( which btw was a service engine light code now I am gonna guess who ever reads these isn't that far out of the car world and would clearly understand you can't reset a code in a car and it clear the monitor without driving the car in order to be able to inspect the car so how were they planning on doing that?)

I was unaware that I could schedule on line. I called repeatedly and no one answered. I left a message and never got a call back. This led me to look on the website.Clean yes but not organized. After 2 hours, a salesperson offered me coffee or water.My advisor did not know what services were performed, did not update me as to why I was waiting so long and didn’t know how to change pricing to reflect the website service special.I waited over 2 1/2 hours for an oil change.This was a negative experience. Wait time was way longer than expected. Almost charged (actually over charged) for a service that wasn’t performed.Please see my previous comment.

It's crowded, especially if multiple people are waiting for service.Again, my appointment was scheduled for 2pm but hadn't even been started at 2:45pmI'm not sure about multipoint inspectionI picked after service closed.The time was obviously an issue or my car wouldn't have taken so long.

Have someone answer the phone promptly. Advise approximately how long it will take for appointmentThe first time I called, I didn’t get an answer so I left a voicemail & nobody returned my call.

Everyone is very friendly there. They answer my question with out making me feel dumb.

Muy bien

A Very Good place to Buy a Car,and ask for SoniaVery Kind and Patience,Sonia was.Excellent Sales Lady

Very helpful, nice and friendly.

Definitivamente muy buenos en todas las áreas 👌👍⭐️⭐️⭐️⭐️⭐️Excelentes vendedores