They were able to accommodate me on very short notice and did what I asked for.

External Sender: Confirm legitimacy before acting.Hello,I might have already sent this but I can't find it in my outbox and I'm not sure if it sent so I will send it again.Further to our conversation this morning I am emailing to confirm I would like to make a formal complaint about being missold trim features that no longer come on the model of car I leased, namely the "4control" 4 wheel steering system that was only available in the top trim model of the Austral, the Alpine Iconic Techno Esprit.I do not accept that Ruth would not have known anything about this feature, that seems ridiculous that someone who's job was to sell people on cars, didn't know the features that came on it or even previously came on it. The dealer manager said "Ruth would not have known the term 4motion and that term was shown on the price sheet that included the different trim packages and how much the advanced payment was.Thank you for offering to refund the £250 fee I would incur for changing the car early to one more comfortable to drive with my condition. I would not like to take this step currently, I suspect I am not the only person to have fallen foul of the well documented miscommunication that occured between Renault manufacturing and their dealership and the Motor Ombudsman will find in my favour. I reserve all rights afforded to me under the Consumer Rights Act (1987) and the Consumer Protection Act (2015).SincerelyPaul Budden

Hi, what was the Recall for my car about? wasn't told..Kind regardsWalter

Test drove a Clio recently at Renault Belfast. I made it clear I wasn't interested in the products they were upselling but it seemed mandatory for them to show me the presentation which was ridiculous.I was disappointed in the price they quoted for the Clio and the suggestion that my trade in needed a lot of work (it didn't and other dealers never even mentioned it). I advised that I had been given a quote from a different dealer for a different car and it was very similar to theirs despite the other car being of a higher value with more features. The sales manager seemed to question this despite me showing him the other car. When I asked if that was the best they could do, they refused to come down on price, didn't try and offer me anything else and so I walked away. They never even followed up with a phone call to see if there was anything else they could do.All they seem interested in upselling those products.

Took time to explain all details to us.

When I contacted Renault I was given an appointment on the day I asked and on arrival we were welcomed to the showroom and advised that the person we had an appointment with was out on an appointment and were offered refreshments. Once available the salesperson we had appointment with welcomed us and showed us to their desk as I had already given them the details of the vehicle I was looking to order. It was a quick and simple transaction and I had all my paperwork ready that we just had to run through the final decision making processes for the order.

I Recently bought a 2021 Renault megane which cost over £10,000. The car was sold smelling off smoke, had screeching brakes, faulty alarm, rear window didn't de-mist and there was damage to the engine trim. It was held for a week to 'fix these issues' but the repairs were honestly pathetic.The brakes still screech, the alarm still randomly goes off, the trim wasn't repaired and the new rear window that was fitted has broke off a plastic trim at the rear when I opened the boot and there was damage to the paint. To add to this I found a serious amount of water ingress coming into the spare wheel area.Now you'd think considering these issues and being told I had 3 months manufacturer's warranty when buying the car + 3 months of dealership warranty they would fix these issues ESPECIALLY the trim falling off due to damage when the rear window was fitted!!To only be told no sorry this isn't the case that selling me car with water ingress which somehow wasn't caught in a pre sales check and damaged caused to the trim by YOU isn't covered + all the other issues is honestly a disgrace. I wasn't contacted today 05/05/26 they told me I would. I then emailed asking for an update and a contact for a manager to be ignored. Im seriously fed up and this is horrible service, I want the issues fixed, a SERIOUS price reduction or my money back.

Redress scheme

Very bad experience sale man was just waisting time for three hours he didn’t have a clue I will not b back there I never seen anything like it I went to another show room bought a great car very happy with my new car

We purchased a Renault Kadjar, registration EU19 VFF, the vehicle, from your Charles Hurst, Portadown dealership in September 2024 and paid the sum of £11,099 cash. At this time there were 49,243 miles on the vehicle and it was only five years post registration. In the 18 months we have owned the vehicle, we have put a maximum of an additional 16,000 miles on it, we do not believe this to be considered excessive by any stretch. We kept up to date with the vehicle service requirements, with the most recent service being carried out on 26th May 2026.However, the vehicle then had to be returned to your Charles Hurst, Boucher Road dealership, on 15th March 2026, following the malfunction of the coolant housing, which we are told, melted, causing the coolant to leak, due to the engine overheating, which has resulted in severe engine damage. Damage so severe that we are being quoted the sum of £8,079.54 for an engine exchange, labour and extremities. We believe it is unacceptable that any persons should be in the position we are now, being asked to pay out and additional 73% of what we already paid 18 months previous, to repair a vehicle, which now, appears to have been miss-sold and not of satisfactory quality.Whilst the vehicle was out of warranty just 6 months after our purchase, we are aware that the warranty does not override our statutory rights. As per the Consumer Rights Act 2015, section 9, we believe the vehicle sold to us does not meet the standards that would be regarded as ‘satisfactory quality’ by a reasonable person, particularly when considering factors such as the durability of the vehicle.Furthermore, having done some research into the vehicle and the fault that has occurred, we are now aware that this is not an uncommon issue with the type of vehicle that was sold to us. We were not informed by your sales-team that any such fault was possible but believe this to be information your sales team would reasonably be expected to be in possession of. Therefore, we believe this information was misleadingly omitted from us. Such information would have been material to our decision-making process when purchasing the vehicle. So, material in fact that we can say with absolute certainty that we would not have made the purchase if we had known such a fault was not only possible, but likely. Therefore, we feel that your sales team failed to meet the standards of professional diligence one would expect when dealing with a large corporation and as required under the Consumer Protection from Unfair Trading Regulations 2008 and more recently, the Digital Markets, Competition and Consumers Act 2024.Considering all the information above, Under the Consumer Rights Act 2015, Section 23, we believe we have the right to repair or replacement. Our aim from the outset has been to resolve this issue without the need for legal action and we have been open to negotiations, however, Charles Hurst after sales have shown utter disregard for a consumer who paid a sizable sum just 18 months previous. To be left without a vehicle just 18 months after parting with £11,099 cash, due to an issue we should have been informed about, but were not, is completely unacceptable.