Very small range of cars on site

Further to my TrustPilot Review I have been recommended to contact you directly about the poor experience I had. Please find a summary of the issue below:My vehicle (KL53WTF) was recovered to Charles Hurst Renault Belfast on 27th August for control unit coding. After two days without any update, I called to confirm whether it had arrived. I was told it had, but it hadn’t yet been inspected—which was understandable.However, after a full week of silence, I called again on 3rd September and was informed the car was ready for collection.Upon arrival, the service advisor said that 1.5 hours had been spent on the job, despite the original quote being one hour. I was charged an additional £89.40 without any prior authorisation or communication.While the work may have been completed, the lack of updates and failure to confirm added labour costs left a sour taste. The customer service and transparency throughout were severely lacking.My concerns with the service received:•     No courtesy call to confirm my vehicle had arrived on site•     No updates provided during the visit—I had to chase for information•     No call to advise on the extra time required, nor any request for authorisation; I was simply expected to pay the additional cost without prior notice•     No notification that the car was ready for collectionI would have been happy to pay the added £89.40 had I been informed in advance and given the opportunity to approve the extra labour. However, the lack of communication and absence of prior authorization makes this charge feel inappropriate. As such, I believe a refund or partial refund of the added cost would be a fair and reasonable resolution—particularly given this is my second poor experience with Charles Hurst. In 2023, I traded in a vehicle for £15,000 to Cupra Belfast, which was put on sale before I had received any payment. I was only paid (over a week later) after raising the issue publicly.Given these two experiences, I can honestly say I have no desire to engage with any Charles Hurst dealership in the future.I look forward to your response.Kind regards,Adam

It took several attempts to reach a salesperson. However once Stephen in Renault Belfast was given the details he handled my enquiry and organised a test drive promptly, and provided us with a competitive quote.

Really pleased with Clio Alpine except for minorIssue.Front car seats very firm and uncomfortable after 20 miles.Could you recommend any car cushions to fit.Ref IMZ7739

Couldn't advise when a vehicle would be available and continued to take details probably as it was another target they had to show. Waste of timeThe visit prior to that, the salesperson didn't even know about the method of ownershipi wanted and he worked in the business section. Price he gavme varied massively from another colleague.

I phoned to enquire about a car. I spoke to someone. I shared my email address. I have not received anything - most disappointing service.

Online Advertised finance deal on car completely misrepresented. After enquiring found to be an deal belonging to a different vehicle../ misled and no feedback from sales manager

No one got back to me to follow up my enquiry

Our sales person Ruth was kind, polite & friendly which made us feel welcome from the minute we stepped into the showroom. And we purchased a new car that day.The young girl Massie on reception was also very friendly and polite.Darren & Linda Watson

Ruth dealt with all of our enquiries. Great knowledge on all of the cars and what is available to us. Very friendly, we felt comfortable and confident that we have made the right choice.