My car was in for a service and MOT on Wednesday 24th June and I said I would pick the car up on the following Saturday morning.The car failed the MOT due to a defective tyre but this was not a problem as the caller said they would order the tyre and I would be in the next day Thursday 25th.I walked down for the car (4 miles) on Saturday to be told the car was not ready as the tyre was still not in!!!No phone call to tell me this just a shrug of the shoulders from the Saturday guy who said he couldn't do anything.So walked back(4miles) and weekend destroyed as I had lots of places to be which I couldn't get to and let people down as I had no car.Finally got car back on Monday and plenty of lame excuses from the lady behind the desk saying they were off on holiday for 2 days!!I take my car to Lookers and pay more than other garages because I expect good service which I definitely didn't get.

We ordered a rocker cover from your parts department Tuesday 16th June to be told would be there by Wednesday. We called on Wednesday to be told it was on back order first lie. We wer then told it would be here Monday 22nd called again to be told towards end of week. Called just now after trying 10 times to get someone to pick phone up in the end spoke to sales. to be told hopefully next week. This is absolutely disgusting service we are having to chase you constantly no updates at all. I need to know when this part will be here as we have a customer at the end of this. If i treated my customers like this I would not have a business.

PLEASE SEE ATTACHMENTS FOR THE COMPALINT.

We have now had to carry out the repair to the van was in the depot for 30mins on Tuesday. We have removed the spare wheel carrier and let the van go back out to a breakdown. In the time the van was back we removed and stripped and repaired the spare wheel carrier. It was refitted this morning which was a 5-minute job.We have tried to get this fixed under warranty for the last few months and find it extremely frustrating that we are expected to travel 30 miles and leave an van all day to say if it would be covered by warranty and we would be expected to return once the parts were ordered and at the dealership for fitting, no one with a practical and common sense approach and thinking outside the box on this occasion on how they can the assist us with this repair required on the vehicle as it was as simple as giving the part to your service department and reporting back to myself if warranty would cover replacing the part and if this was the case you (Nissan) would supply me with the replacement and we could of fitted it without effecting our operation and support to our customers who call us for road side assistance.

issue since end of January, warning light cam on mid-January, took weeks to get it in and found out new oil cooler was required, by the time the vehicle managed to get in it was a week out of warranty and was then quoted £1200 for the repair. has spoken to Renault UK who have offered to pay 40% of the cost, was booked in for 6th April to then be contacted and advised unable to see the vehicle as bank holiday and rescheduled for next Tuesday. customer checked if courtesy vehicle was going to be available with it and advised it would not be so having to reschedule when one will be available but has not been presented with a rescheduled date. has since received a phone call this afternoon to advise the price of the job will now be £2500 and when customer enquired what constitutes the jump in price was advised as it is now a warranty job it would require 2 additional bolts and 2 hours additional labor, customer concerned had it not been going through as a warranty job would it be missing them 2 bolts?

Dear Sir/Madam,In January 2024 and updated on 30th March 2026 the Financial Conduct Authority launched an investigation into unfair historical motor finance commission arrangements. This has made me aware that I may have been caught out by this unfair practice. As I had a finance agreement with your firm.I would like to request the information you hold on my behalf - I would like to ask if my finance agreement with you, account reference 000044012692407302 had any form of discretionary commission arrangements between you and the broker/car dealer or any other entity involved in the transaction. If it did, I request you inform me within 28 days of the date of this communication.If there is failure to comply with my request, please treat this request as a data subject access request under the Data Protection Act 2018/GDPRIf there was a discretionary commission in place in relation to my finance agreement with you, I request you treat this communication as a formal complaint arising out of the commission arrangement and the fact this was not adequately disclosed at the time it was taken out. The complaint should be treated as being made on the date of this communication.Please confirm to me by responding that you have done so.Details that may help you find my policy:Account Reference Number 000044012692407302Start Date - 26/04/2010

Our Renault Captur went to Carlisle for the replacement of a fan heater under warrenty the start of Dec 2025.Unfortunatly whilst this was being done damage to the steering column was caused accidently .Lookers Carlisle contacted us to advise this was their fault and our car was now undrivable .We were told a part required was on back order through Renault .Since then we have been unable to get any information despite phonecalls and visiting the branch .Carlisle advised we contact Renault customer care and chase the part ourselves.This was done on 4th March .Renault cistomer care team have tried sevral times since then to speak to the parts team as they need the part number of the order to enable them to extrodite the part .They have had no response from Carlisle despite ringing and sending emails .Today this complaint has been esculated by Renault customer care who have advised they habe emailed Lookers area manager .We would like firstvand formost to have our car repaired and returned to us .We feel we have been very patient during this process however Renault advised that parts are usually available within 8 weeks we are now geading towards double that with no solution and extreemly poor customer service from Carlisle .We have been customers of Lookers Carlisle for many years and feel very let down .

I had visited the branch 2 weeks ago to get a quote for a new wing mirror and for fitting it. The person dealing with the query from the parts team come through with it all on a post it note. I asked for it to be be emailed and he said he could do it. 2 weeks later I have still not had the quote on trying to call the branch and speak to some one the phone either rings out or just not answered. I have tried 3-4 times a day for over a week and cannot get anyone to answer.

Invoice numbers 503663 and 503665. Car in for non start. Told diagnostic check of £177.60. Then get txt to say total bill for work £876.22 which I agreed to. Decided to pay this over 3 months as pensioner. Got to dealership this afternoon to be told £177.60 not included in total price. This was not made clear at all when I agreed to total price. Not impressed and consider I have been misled.

Vehicle is with Branch . 1 recall has been done . customer is saying the other 2 recalls / parts are not available to 2nd march, is the vehilce drivable can the customer collect the vehilce and use in the mean. as the need a vehilce to get about in. Customer had tried calling branch a number of time and getting no answer. Please can call customer . input via phone with customer