RENAULT CAPTUR SJ24 BSSGood eveningApproximately 3 weeks ago my car was booked in at Lookers Carlisle as there was an airbag warning light on Dashboard. The car was in all day for diagnostic check, and just before pick-up was told it needed a sensor and I was to pick up car and book it in for another appointment! I had taken a day off work for this so told the staff I would require a courtesy car but was not prepared to pay for it. The next time they had a car available was today (28/10) I arrived at 0800hrs this morning only to be told I was not down to get a car! However after a bit of searching I was given a courtesy car.I got a call around midday to say my car was ready so picked it up at 1230. Car seemed fine, but by 1500hrs the warning light was back on! From then until 1700hrs I phoned the garage 8 times and phone was never answered.This all comes on top of another incident in July when car went for service and was in 3 days! more warning light on dash proved to be a part needed and the part was coming next day but didn’t come. More time off work !Moving forward, I will ring the garage tomorrow, I cannot take time off for another diagnostic check then another possible job to do. What can be done? Surely this can be done on the same day. It would appear everyones car is checked in at 8 o’clock and its pot luck when it gets worked on!I am not at all happy with the service, I await your solution.Lorraine Barlow

hi.we brought our van in as there was recalls on it..mt15yndafter the third attempt of bringing it as there appeared to be a mix up with the appointments.. the first time it was only booked out for 20 minutes..the second time there was no appointment eventually after the third attempt we were given a courtesy car...we had already waited 1month as the part was on back order...the vehicle has had two of the recalls done but is still awaiting a egr pipe to which you are unable to give us a date for the part to come in.. the vehicle has an mot next month so I'm guessing it will not pass without the fix. there was also a mountain of other repairs that amounted to the bill of 8100£.. being more that what the 10 year old van is worth..one being the egr cooler.. questioning as to where the recall has added to the cooler defect also..... I would like to know as to why the part is not available or when or if the part is available as we are unable to drive the vehicle until this has been fixed due to the stop warning light.I look forward to your replykind regardsl maxwell

Paul explained everything and I was very pleased and much appreciated for all his advice and was a real pleasure to deal with him .very pleasant man Thankyou Paul⭐️

Nothing wrong with the person I dealt with but the apparent price my car is now worth after 22 months is disgraceful

Very patient and helpful service regarding potential personal lease or future finance purchase of hybrid Dacia or Renault.

All my questions were answered clearly and very pleasant to talk to.

All good but the online information was not fed back to the showroom so had to start from scratch with the spec.

Friendly helpful & courteous

Excellent communication from the outset. Sales team made the purchase, part exchange and delivery so easy.

Organising the test drive was easy, even though the chap we called wasn't working at the time we wanted it he was happy to pass it across to his colleague. Jacob was expecting us, and was understanding that we were a little late due to our journey. He offered us a drink and showed us all around the car, then got us swiftly out for a decent length test drive.We loved the car, although the boot would be a little small for us (Renault 5). When we got back, there was no pressured sell and we walked away without buying but impressed at the service