Contacted 3 times and only 1 canned response back

The car I was looking at was a used Renault Captur I liked it and was looking at buying it the salesman I dealt with was very helpful I thought the test drive put the seal on it I was willing to make deal but was told there was no movement on it.I asked to see the manager and to be honest was not very helpful and attitude not very welcoming the only movement he said was £50 or £100 I was willing to pay cash for the vehicle

Dear Sir/Madam,I’m writing to make a formal complaint about how my situation has been handled by your Renault dealership on Sealand Road in Chester.I’ve been a loyal Renault customer for years and this is now the fourth vehicle I’ve had through your network, which is why this whole experience has been so disappointing.Back in October 2025, my car broke down and I was told there was likely a serious issue with the engine. At the time, I didn’t feel the dealership properly diagnosed the problem, and I was left feeling like it was just being pushed back onto me to deal with.I later agreed to a repair costing around £1,300 (with Renault covering 80%), because I was told this would fix the issue. I only agreed on that basis. However, I’ve now been told that the repair hasn’t resolved anything — the car is still full of sludge and facing engine failure.That’s been incredibly frustrating, because it means I am being asked to pay towards a repair that hasn’t actually fixed the problem in the first place. Therefore it was not diagnosed accurately.What’s also really upset me is how I’ve been treated throughout. Communication has been poor, and at times I’ve felt completely ignored. From the start, the approach felt very cold, and there’s been very little support despite how long this has been going on.This situation has had a much bigger impact on me than it should have. I’ve now had to voluntarily terminate my PCP agreement, which has left me in a difficult financial position. My credit has been affected, and I’ve had to take out a much more expensive lease just to have a car. On top of that, I’ve effectively paid for two years for a vehicle that clearly had a serious underlying issue from the beginning.It’s also been very stressful dealing with this since October, and it has taken a toll on me personally.Given everything that’s happened, I don’t think this has been handled fairly at all. I would like Renault to:•Refund the amount I’ve been asked to pay towards the repair, as it hasn’t resolved the issue•Offer some form of compensation to reflect the stress, poor service, and financial impact this has caused•Look into how this has been handled by the Chester dealershipI’d really appreciate a proper response to this within the next couple of weeks.Kind regardsMichaela Jones

Last year at the end of May I bought a car from Renault Chester! I drove it for about 2 weeks and on the dashboard it said that I needed to change the oil, and the dealership told me that it had been serviced - first lie! I took the car to Renault Whitchurch service and there they changed the oil and filters and said that the car had a problem with an oil leak from the gearbox! I went back to Renault Chester I explained what had happened and from there they checked it and said that there was no problem - lie 2, and they said that some crust was missing from the bottom and it was fine if I paid to put a new one (apparently to absorb the oil)! It was due for an MOT recently and I took the car to a service where they told me that there was a big leak from the gearbox! I immediately checked at 1 more service where they confirmed it! I want to express my sincere disappointment and regret at the liars at Renault Looker Chester! This is a mockery of customers! Who will now cover the repair costs???

I am writing to raise a formal complaint regarding a vehicle purchased online from your dealership, Chester Nissan Renault.The vehicle purchased was a Nissan Qashqai. At the point of purchase the vehicle was presented as being free from bodywork damage. However, upon delivery we discovered damage to the rear passenger bodywork.I immediately contacted the General Manager at the Chester dealership, while the delivery driver was still present. During that call I was assured that the matter would be investigated and, if it was determined that the damage had occurred prior to delivery, the issue would be remedied.On the basis of this assurance, I agreed to accept delivery of the vehicle and the driver was asked to note the damage on the delivery documentation and take photographs at the time.It has now been five weeks since the vehicle was delivered. Aside from an initial message from the manager stating that “the dent was not present when it left here yesterday”, I have received no further communication regarding the investigation or any plan to resolve the issue.

I recently within the last 2 months bought a second hand Renault Captur for £8995 the whole process has been nothing but hassle. The salesman Sam went on holiday for 3 weeks after I’d left my deposit and agreed the sale. He said his colleagues would deal with anything I needed to know, which was most definitely not the case! Every time I phoned up, I couldn’t get anyone to come to talk to me and they didn’t call back. My main concern is that I took out extended warranty for 2 years and said that I would pay monthly, however when I came to pay the balance it had been added to the total- the full amount. I was just sent an email to sign and pay immediately in order to collect the car; no explanation, no chance to discuss things, basically’sign and pay or don’t collect the car’! Now I have had the car for 4 weeks and no sign of any paperwork regarding the warranty or RAC cover etc. I spoke to Sam and he said he’d get in you with admin, I’m still waiting! I will not call Lookers Chester again as I am made to feel like a nuisance and they don’t want to help anyway. I know it’s only £8995 to them and they’re only interested in selling £30000 cars, but to me a pensioner, and not a rich Baby Boomer at that, it’s a great deal of money and I foolishly trusted Lookers as they are a long established business, unfortunately like everything else it’s all about money and no customer service.

Hard to get a sales person’s attention

customer sales experience good, but no parking spaces available & all used cars on display parked with little room to inspect the cars

Everyone was professional friendly and nice to deal with.

We have been asking for our spare key for our car purchased in December, this was promised by Darren, also a small chip to be correctedAfter numerous calls we’re still without a spare key