cust visited on Sunday to purchase a van. When he arrived he was told that no one from commercial worked on a Sunday. Cust then left his details for some one to call him back on Monday. Monday came and the cust actually chased the dealership leaving his details again and then today Thursday no one has bothered to call. cust was looking to purchase a new van.

On 28th June, I visited your showroom with regards to Renault Trafic vans. I came into the showroom and was told that the person incharge of commercial did not work weekends, so they took my contact details and said they would get them to ring me Monday. To which they still have'nt.I also visited the stockport branch and believe it or not exactly the same experience, no response from the either.

Good Morning @jeffotool@lookers.co.uk@jasonslavin@lookers.co.uk,I have been given your email by a member of your service team. I am trying to work out what is going on with 2 vehicles that have both been left unworked on at your dealer for months.WP73MWD – booked in for 23/4/26 for ABS fault. I have just spoken to a member of your team who have advised that after over 2 months at your dealer, the diagnostics have not even been completed. I think to say that this level of service is substandard would be an understatement! Why has nothing happened for 2 months? I believe the driver has had to take it away due to the complete lack of action?WM22NYW – booked in for 7/5/26 suspected wheel bearing issue. We are still awaiting details back regarding the issues with the vehicle (wheel Bearing/turbo). This was sent back to dealer on 1link on 11/6 & has been ignored since.The service advisor has advised you are short staffed, however this is not a justifiable reason for delays of this length.@josh@Customer Services can you investigate why WM22NYW wasn’t booked back to the repairer who previously done repairs of this nature? Can you also please put a block on future bookings for this dealer until we have received an acceptable resolution from the dealer for the multiple issues.@RABDIA Anish (renexter)@Renault UK Customer Services@Fleet Customer Relations can you review this as I would like to think that Renault would not accept this standard from one of their respresentatives?

I took my car in for a recall last Friday 12th June after owning it since 11th December 2025 that’s 6 months and 1 day. I’ve put around 1500 miles on the vehicle since then certainly under 2k miles. The vehicle had an inspection and I was advised I needed to have an oil drain and new filter which was going to cost me £300! The vehicle apparently had a service prior to me purchasing it in October time (according to the information your team provided) so should not need this done until the next service which is normally every 12 months or 12k miles. I’m not sure if this was an A or B service as the file seemed to be confidential and your team did not want to provide me much information. I’ve done less than 2k miles. Your team member Ben who was rude, obnoxious and didn’t try to de escalate the situation, he in fact made it worse by repeating over and over that my journeys are not allowing the engine to burn off any ‘stuff’ and by stuff I assume he means carbon. I drive to and from work, my vehicle reaches temperature and I use my car for errands. It’s a hybrid, the whole point is it’s a city runaround which is what it’s used for. What Ben was telling me is that because I don’t drive far enough, my vehicle isn’t suitable for its purpose. Eventually, after some back and forth arguing with Ben, a service tech came out and so did the service manager Geoff. Geoff promised he would investigate the previous services and come back to me. I was meant to hear back by Monday this week 15th. I e heard nothing. I called and spoke to Ben 16th and he said he will pass my message on. Again I’ve heard nothing. I called today and have not been able to get through, the lines cut me off. I’d like this investigating before I take this further. I’ve given the dealership a chance to fix it and I’ve been ignored. Clearly the vehicle is not fit for purpose OR the ‘service’ was not completed as the miles it has done should not result in contaminated oil that needs changing along with the oil filter. If the vehicle is not fit for purpose, I’d propose Renault need to recall all hybrid vehicles with the same engine that drive fewer miles before they experience further complaints and issues. I’d like this fully investigated and I’d also like to know why I’ve not had a reply when promised. I feel the after sales service is appalling compared to the wonderful experience I had with Carys who sold the car to me. She’s an asset to the team. It’s a shame the other staff are not like this. I’m happy to take this further should I not receive a satisfactory outcome. I request you contact me via email due to my working hours and nature of work, I am unable to answer my phone during the day.

I got a Renault recall for my Captur so contacted Lookers Renault Chester as this is were I service two vehicles - I rang and explained about the recall, I requested a two hour slot and was offered 0930 on 12th July. this I accepted but had to reschedule my whole day at some disruption. - I got a confirmation e mail on 12/05/26 and the day before (11th) I got an e mail requesting I book in online, this I did successfully. I arrived after travelling for 45 mins in heavy morning traffic to be told they had no record of my appointment and anyway it should be a all day appointment, this info is a little late when Im stood at the check-in desk. I have wasted two months waiting for an appointment which did not happen and wasted a whole morning with disruption to my calendar and chaotic travelling, My appointment was accepted twice by your online system, I am very disappointed, frustrated and am now considering moving my car needs to somewhere else

No details of my confirmed appointment could be found

Over 2 weeks ago, I requested a refund for £250 reservation fee, and was told 3-5 days. It is now over 2 weeks. I have phoned a few times and asked for a call back to say when my money will be back in my account and no one has had the decency to call back. I would like my funds back in my account asap please. That’s all I’m asking for.

I purchased my car in October, and also bought extra warranty on the car for 48 months. An engine failure light came on the dash so I rang up to book in it be seen which I wasn’t able to until the end of the month. Since then I have rang daily to see if there’s any cancellations as the light was showing up more frequently. I explained to them on the phone that I due to go on holiday on 7/6/26 and had paid £115 for airport parking and I was nervous about using the car but they were unable to get me seen any earlier.The car then broke down twice, both times I have contacted lookers and explained and they said to get the car to the garage. The second time I had to get the AA to bring me to the garage as the car wouldn’t drive there, this was 5/6/26. I have rang up more than three times to ask about a courtesy car as I rely on this car to get me to and from work. I was told on the 5/6/26 at 8am that I will be phoned back to sort out a courtesy car, it is now 3pm on the following day and still no phone call.When I arrived at the services desk in Chester, the lady was rude to me that I had brought the car in and not contacted them despite me ringing up 3 times to let them know the car would be coming in and on the phone they said that was no problem and they would put a note on the system to expect it. I explained about having a courtesy car to take me back home and to work and she said she had nothing available so I would have to see if the AA could take me back home which is 17 miles away from the garage. She also said that I was not able to have a courtesy car because I didn’t get my car recovered by the RAC, I explained I wasn’t told that when I rang up all them times, she said they weren’t to know so I’m unsure about how I was meant to know this information either. When I left the garage I rang the RAC who told me that my cover with them was up on 4/4/26 so it did not matter who brought the car in, whether it was the AA or the RAC. The man I spoke to was called Jonathan from the RAC and said that he is more than happy to use his name to say that this information I was given by the lady was incorrect.I then have since contacted Renault themselves on 5/6/26 to see if they were able to help, they have messaged lookers to see if there’s anyway for me to get a courtesy car and said they will contact me once they hear back and I am yet to hear back. Unfortunately the warranty that I purchased was with lookers to sort my car and not Renault themselves so they are unable to help further.I go on holiday tomorrow and my car is in the garage at lookers and won’t be seen until 22/6/26. I have lost out on £115 as I had to cancel my airport parking as the car was un drive-able. I am also having to pay £74 for an airport hotel to stay overnight as my flight lands back late on Sunday evening which is why I chose to drive to the airport in the first place. That isn’t including transport to the airport which I need to now pay for as I have lost the money for the parking. I am due back in work the day after I land with no way to get there or back as I am in work for 7am so public transport is not an option. This is soon adding up to be very costly and that’s without me trying to get to and from work with no car which might I add is through no fault of my own. I bought this car in good faith that it was going to be reliable given the car is only 3 years old. The car is also on a recall for having a fault, but as I said I was offered a courtesy car for one day only which is 22/6/26.This is the first car I have bought and the customer service is the worst I have received in my life. No one is willing to help or offer advice. This is a big purchase and I would not recommended lookers based on this service I have received. I pay £320 a month for this car and I will not have had it for a week in this month but I’m still expected to pay the monthly balance despite it being unusable. I’ve just had this car over 6 months so it’s unacceptable that I can’t get to and from work as my car is in the garage waiting to be seen and I’m not offered anything to help me. This is obviously how I pay for my car.I hope that I hear back from you, but given the service I have received this far I doubt that will happen. I will be contacting trading services to see where I stand on this matter when I return from my holiday, which I didn’t need the added stress at this time.

customers car was in recently for a recall and vhc was carried out tyres and brakes were flagged on. customer then took car to get tyres changed elsewhere and they advised brakes were unsafe. customer extremely unhappy that he was allowed to leave with them like this and why they were not replaced by warranty with vehicle still being within warranty period

Confirmed with the dealer that I wanted to purchase the vehicle on the 4th May and the vehicle was not ready until the 24th May, apparently this was because parts had been ordered in but considering this was from a Renault dealership then the parts should be readily available or next day delivery.I was told the vehicle was ready to pick up on the 24th because the upholstery was attending to the car on the 22nd, when I explained I was not available until the 1st June the story changed and the upholstery failed to turn up on the Thursday, so I could collect on the Friday, I just felt this was cancelled to suit the salesperson, I was told the upholstery he was going to contact me a couple of days later but yet this hasn’t happenedWhen I checked the vehicle over I was told it would have had a valet and body work was done, there was lots of white on the vehicle which apparently was wax! The black trims of the vehicle look like they have never been touched.Regarding the valet, the boot was full of bits, the inside of the storage box inside the car still had a 2p in there when it was test driven and full of bits, the dashboard was dull, I’ve paid for a valet so knew what to expect and it certainly wasn’t a standard I would expect.Further to this during the hot weather when I got into the car it smelt of urine then the car was left for 5 days and when I returned it smelt damp.One of the main issues I have with this vehicle is that the main lights are not working which I found out when driving after a shift in work, I work for the Police and I’m sure if I was pulled over because of this it would not have gone down too well especially if I had hit something because of it.When I have gone through the paperwork in the service book I can see during 2024 and 2025 the headlights have been an issue with this car, I’m sure if you look at the history of this vehicle you would be able to confirm the details. I have looked into this as a standard fault of this model and apparently a BCM software reset should have taken place but it could also be related to battery and alternator fluctuations.Also, when I have checked under the bonnet the coolant needs topping up and I also had to fill the screen wash. Surely, these are basic mechanical checks that should have taken place. Therefore, I question exactly what has been done with this vehicle.I understand buying a second hand car will not be perfect but the above are basic checks, spending 8k on a car is not cheap. Sadly I’ve lost confidence in the car and concerned about what has been done to it, I am also concerned about ongoing issues about the lights and battery