I’ve been a Lookers Renault Chester customer for 14 years and was bitterly disappointed by the lack of customer service during my arranged appointment to purchase yet another brand new Renault. We arrived early for our 11am appointment (10.30am) so that we could look at cars in the showroom. There was only 3 Renaults, disappointing in itself, so we took a seat in the middle. We waited 20 mins and no one approached us nor smiled when I tried to make eye contact. So I approached a gentleman at a desk at the back of the room and explained we were there for a 11am appointment, it was about 10:50am. I was advised whom we were meeting wouldn’t be long. At 11.15am we were still waiting. I had to ask if it would be much longer, I was told he was just finishing up. He eventually arrived at 11:20am. The next hour was as if I’d never been a customer before, no reference to what I’d bought previously, I was told he couldn’t access my purchase history, no homework had been done on my previous purchases, it was so disappointing and an experience that didn’t make me feel valued in any way. To cut a long story short, I was offered a terrible deal, with add ons I never asked for and a real lack of interest to retain me as a customer. I walked away thoroughly dejected as to how I was made to feel. We’ve decided to make the balloon payment on the Kadjar and have bought a brand new Mazda instead. You could take a lesson or 2 from Mitchell Mazda who made us feel valued from the moment we walked in to their showroom.

Despite visiting the dealership and phoning a couple of days later, I was promised a call back from a member of the Nissan sales team twice but am still waiting. I can only conclude you don’t want to sell me a new car. I’ve arranged test drives with Hyundai and Volvo now instead. Both businesses were responsive and delivered on their promises so far, unlike Nissan, disappointingly.

Staff were very welcoming however, when I asked about having a longer test drive (if possible 24hrs) I was told the maximum that could be offered was an hour. I had just completed a 45min test drive in an electric car and this was the first time I had driven one. My husband had also driven it but was far more used to driving such vehicles. At this point the longer drive was not offered and we were allowed to leave with no further engagement from the salesperson. Seemed very odd.

Went into the showroom to view a car only two members of staff and 4 people Waiting to be seen No one came or spoke to us and we waited 30 mins and just left

Didn’t receive a response to initial enquiry for the purchase of a clio. I therefore purchased one from another retailer.

Whilst my interest in the Renault was purely cursory, I requested a part/ex valuation on my EV Megane. Within an hour, a salesman had 'phoned and given me a valuation. Although it wasn't enough to create a deal, I received a later email, to keep the interest alive. Good positive sales follow-up, without any pressure to buy. Excellent!

The staff were courteous and really helpful in arranging a test drive of a Scenic E-tech.

Excellent service from the sales man Darren Davis, very helpful and friendly.

Very Helpfull

Lovely service