No problem good service from Sam can u ask him to forward the vehicle road tax. He said hi wd do it on Monday thanks

Carys was very helpfull

Cust has just spoken to Gaynor. Customer ask for a Motability sales person. Mr Manchin Feels he was Spoken to quite rudely once he mentioned it was Motability appointment and her attuite apparently was off hand, she did not even say good by at the end of call. Cust words input via Phone

I have a Renault Arkana that I purchased brand new from yourselves, and since then it has had a constant stream of issues. The alarm repeatedly goes off due to a software fault (for sometimes hours on end) the gearbox was subject to a recall, and now the suspension has failed, leaving the vehicle undriveable.While I understand that issues can arise, what I find frustrating is the two-month wait to have the vehicle looked at (not repaired, just looked at). I am once again left without a car, which is extremely frustrating and inconvenient. I bought a brand new car from yourselves in the hope that I would have less issues than if I bought one second hand however it has been quite the opposite.I am currently booked in for an appointment on the 29th of April. Like I said, my car is undriveable. Could this not be brought forward at all?

I’ve been a Lookers Renault Chester customer for 14 years and was bitterly disappointed by the lack of customer service during my arranged appointment to purchase yet another brand new Renault. We arrived early for our 11am appointment (10.30am) so that we could look at cars in the showroom. There was only 3 Renaults, disappointing in itself, so we took a seat in the middle. We waited 20 mins and no one approached us nor smiled when I tried to make eye contact. So I approached a gentleman at a desk at the back of the room and explained we were there for a 11am appointment, it was about 10:50am. I was advised whom we were meeting wouldn’t be long. At 11.15am we were still waiting. I had to ask if it would be much longer, I was told he was just finishing up. He eventually arrived at 11:20am. The next hour was as if I’d never been a customer before, no reference to what I’d bought previously, I was told he couldn’t access my purchase history, no homework had been done on my previous purchases, it was so disappointing and an experience that didn’t make me feel valued in any way. To cut a long story short, I was offered a terrible deal, with add ons I never asked for and a real lack of interest to retain me as a customer. I walked away thoroughly dejected as to how I was made to feel. We’ve decided to make the balloon payment on the Kadjar and have bought a brand new Mazda instead. You could take a lesson or 2 from Mitchell Mazda who made us feel valued from the moment we walked in to their showroom.

Customer was in branch 7th Feb - was interested a vehicle but the attuite towards customers was unacceptable - was told No test drivers Vehicles also was told short staff - was no offers of making appointment to come back - Customer spent time answer question but when i came to test drive customer -- on website for £28000 austral. Please call customer

Despite visiting the dealership and phoning a couple of days later, I was promised a call back from a member of the Nissan sales team twice but am still waiting. I can only conclude you don’t want to sell me a new car.I’ve arranged test drives with Hyundai and Volvo now instead. Both businesses were responsive and delivered on their promises so far, unlike Nissan, disappointingly.

I bought a 5 year old Clio, SK20ZJJ, from you 10/3/25. The service book has a stamp in from 10/2/25 done by Lookers. It's just been in for an MOT and failed due to poor quality work done on it, which must have been at that service. The poor work has cost 500 pounds to put right. The mechanics from today's service and MOT have advised that the suspension ball arm dust cover was cracked from being hammered into place instead of being fitted properly. As a result of the damage to the ball joint it needed the 2 front suspension arms replaced (£200.22) so with labour and wheel realignment (262.50 + 33.33) has cost £496.05. The car has been mis-sold as serviced and with a valid MOT. I'd expect better. Additionally when I checked the tyre pressures shortly after buying the car, all 4 tyres were way over inflated. This is shoddy service and dangerous. Again, I'd expect better.

Staff were very welcoming however, when I asked about having a longer test drive (if possible 24hrs) I was told the maximum that could be offered was an hour. I had just completed a 45min test drive in an electric car and this was the first time I had driven one. My husband had also driven it but was far more used to driving such vehicles.At this point the longer drive was not offered and we were allowed to leave with no further engagement from the salesperson. Seemed very odd.

branch had customer vehilce for around 4week in October/November 2025 , the warranty covered issue but customer had to keep returning vehilce for repairs, had Missed paid work, had to take time of work of work was not keep inform while away also customer had given brothers contact in case anything was needed or to collect vehicle customer had no contact since his last email 12th December 25 with Simon Broughton