This is my second car purchase from this garage Newcastle Renault Benfield roadThe reason is the friendly and helpful staffthey are so helpful I would definitely recommend this garage the sales advisor introduced the manager who was really friendly helpful and thank me for purchasing my new car from themwhich I thought that was really niceWhere I went to a garage I ask the sales advisor if any chance I could talk to the managedThe manager refused to busy so I walked out of the garage seen the manager talking to other sales advisors just in generalBut this was completely different they all have time for youHighly recommend they make you feel like one of the family and go the extra mileThank yous so much the staff I felt with

Hi I complained over 2 weeks ago about te way i was treat by service department. I'm only asking to see if the warranty on my renault megane etech will cover the suspension component my mot advised onThe car only has 27300 miles and at the mot its come back as a advisory. When I went to lookers on benfield road the guy who was there didn't acknowledge me for at least 5 to 10 mins even though he seen me waiting. Eventually when he decided to talk to me he palmed me off to another department. Actual words were. PHONE THAT NUMBER.

Met a nice guy who was helpful and not pushy at all. Thank you Shea. A pleasant experience.

Good friendly service.

Dear Sir/Madam,On 7 October 2025, the Financial Conduct Authority announced its proposals for a mass redress scheme on unfair motor finance.This has made me aware that, if a motor finance arrangement had certain features, a failure to properly disclose them to the borrower is likely to have been unfair.I would like to ask if my finance agreement with you, reference 000035831898, bought in April 2024, had any form of commission arrangement between you and the broker / car dealer or any other entity involved in the transaction that included any of the following:- A discretionary commission arrangement- A high commission (where the commission is equal to or greater than 35% of the total cost of credit and 10% of the loan)- A contractual tie between you and the broker that provided you with exclusivity or a right of first refusal.If you used any of the arrangements listed above in connection with my agreement, I request you inform me within 8 weeks as set out by FCA guidelines, and consider this letter a formal complaint.If they were present, I don’t believe I was adequately informed of them. This is likely to have been unfair and could have prevented me from negotiating or seeking a better deal.Please confirm receipt of my letter and whether you are treating this as a complaint.Details that may help you find my policy:Name:Anthony McIvorDate of birth:07/Nov/1973Current address:16 Crumstone CourtKillingworthNE126SZMobile phone:07737950408Finance agreement policy number:000035831898Vehicle number plate:YM70EVNYours sincerely,Anthony McIvor

Dear Sir/Madam,I am writing regarding a fault that recently developed with my vehicle NA19 YCZ, which I purchased from yourselves at your Benfield road branch in Newcastle approximately 10 months ago and which was supplied with a 12-month warranty.When the fault first occurred, I contacted your garage to arrange for the vehicle to be inspected and repaired. At that time, I was advised that the earliest available appointment was approximately one month away. During this same phone call, I was also informed that the vehicle was only covered by an 8-month warranty unless additional cover had been purchased. I have since checked my documentation and can confirm that this information was incorrect and that the vehicle is in fact covered by a 12-month warranty.Due to concerns about the vehicle’s condition and being told my warranty had ended, I arranged for an independent diagnostic assessment at the cost of £47.95. The independent garage diagnosed a cylinder misfire and identified issues involving the spark plugs and oil contamination, which required immediate repair. I was advised that the vehicle was not safe to continue driving in its condition. The repairs were completed at a cost of £412.79.When I subsequently contacted your garage, I again raised the issue regarding warranty coverage in light of the fault, but I have since confirmed through my paperwork that the vehicle remained within the 12-month warranty period at the time the issue was first reported.Given that I contacted your garage while the vehicle was still within the warranty period, that I was incorrectly advised regarding the length of the warranty during that call, that the earliest appointment offered was approximately one month away, and that the vehicle was subsequently deemed unsafe to drive and required immediate repair, I request that you review this matter and reimburse the repair costs incurred under the warranty.I have attached copies of the diagnostic report, repair invoice(s).Kind regards,Emily Dobson

I brought my car in to get it looked at but was sent away by an ignorant man who couldn't be bothered to acknowledge me at first. Then told to go and ring a number to talk to someone else. When finally I got through on the phone after waiting 10 minutes was greeted by a girl who also wasn't very happy. I was asking for my car to be checked for a knocking from suspension . Told it would be a full day and £50 if I needed a vehicle because I work shifts (10pm finish) and wouldn't be able to pick the car up the same day. I would have the car for less than 24 hours so £50 is ridiculous .she also never asked my name what car i have anything. Shocking attitudes and I may take this even further because I felt like was a piece of dirt on the bottom of there shoe who couldn't be bothered with me.

I made an enquiry online and requested a test drive of the R 5. A David Costello called and he told me to come down between 11 and 12 on Saturday just gone. I thought that it was strange such a open time slot but he reassured me he would be there and a car available. On arrival I went up to the desk of sales people and asked for David, he came over and said he was busy with a customer and left me waiting, after another 20 minutes he came back to tell me he was very busy and its end of month like I was pestering him!!!! Why instruct me to go out of my way to go to the showroom if he couldn't give time to a customer??? In all my life of purchasing new cars have I ever been shunned like this and for such a inexpensive car, I suppose you get what you pay for. I will ensure no one i know personally or in business ever use Lookers as no one should be treated to that behaviour.

PLEASE SEE ATTACHMENT FOR THE COMPLAINT CAME IN FROM HQ

customer purchased car back in march, once she got the car home noticed circular scratches in the windscreen once the sun shone on it, contacted the sales exec she had dealt with who advised would look to get the windscreen replaced but following a conversation with their manager returned to advise to contact a windscreen specialist they recommend, windscreen specialist has now attended and following working on it the issue is now worse and customers natural driving vision is distorted almost like looking through glasses that don't belong to her. has since been back in touch and is booked to attend garage next Thursday for another specialist to take a look. customer extremely unhappy as she feels like they are just looking to go down the cheapest route instead of replacing the windscreen and feels unsafe driving the vehicle as she is having to constantly reposition her seat and driving position