Please see the message which our customer, Day's Fleet, has sent over to us:'A booking for this vehicle was made for 23/12/2025 at Lookers Renault Newcastle relating to an issue with the passenger door making a noise when opening and closing.In between making the booking and the actual booking date the steering locked while the driver was driving – as per the email/ booking confirmation this was also reported and added onto the booking.I called Lookers Renault Newcastle on Friday 9th January at 10.50am to ask for an update and was advised that they have been unable to repair the door as this needs a Bodyshop so the vehicle was ready to collect – I asked about the issue with the steering locking on and they said that they were not aware of this issue. The person I spoke to said they would look into it.I have called today for an update and been advised again that they are not aware of any issue reported with the steering locking and it has not been added to the job sheet even following the booking confirmation and my call last week.I have been told today that the earliest date that this could be looked at by this garage is 02/02/2026 as they are still dealing with a backlog of vehicles from before Christmas.Please can you advise on this as this vehicle has been off the road since the steering locked on 11/12/2026 and this is causing major operational issues'

Hi. I am trying to get proof of service for my renault Zoe. The car was serviced by you in 23 March 2023 but the service book was not stamped. I am currently part ex the car and need to be able to show the full service history. Please could you provide me with proof of service. Eg copy of service report in PDF.Registration of car is MF70YMYRegardsChris

After returning home from having our Renault Clio in for a service yesterday, I have discovered large chips and damage on the end of the bonnet near the bonnet release and Renault logo that were previously not there. I want this investigated and rectified. Happy to supply pictures.

Had warning lights on my car so drove down to Newcastle was told it wouldn't be checked until the 20th of November.Waited and Waited on the 20th November no phone calls. Decided to call to be told it hadn't been looked at .I was working that weekend and I needed a car. Was told by the service manager that I could not get a courtesy Car as I didn't have a full service history which was a load of Rubbish.Told him that I was very unhappy that they were no communication from the service desk and the mechanics.He reluctantly in opinion ordered a courtesy car .On Monday I received a call from my wife to call the Garage as the fault was not part of the warranty because unknowns to myself that Cessford motors who had to repair the door forgot to switch everything back on again.I am unhappy having to pay for the courtesy when I had to wait over a week so I have paid for the Courtesy car Not happy at all was told on Monday I wish to put a complaint in to be told it would come back to him so it would be a waste of time. So I want it looked independently or I will escalate the complaint

I received terrible advice, and a really poor customer service from Lookers Renaul Newcastle, which has made me question whether they are even fit to be selling and servicing Renault cars. I had a red warning message come on my 73 plate Captur, which warned of an Engine Failure Risk. Calling the dealership for advice and hopefully diagnostic, I was told there were no appointments for three weeks, and that they would book me in for the beginning of December. I was told that because the warning light wasn't continuous, I could continue driving.When the frequency of the warning increased dramatically, and the car began to experience low power and over-revving, I went straight to the dealership and asked for someone to look it over urgently.I was told that not only did they have no emergency or urgent appointments, and I would have to wait until December as before, that they were also unable to offer a courtesy car or any other support.I was then sent away, to call Renault Assist, and told that I shouldn't have been driving the car as it was dangerous, and that I should have called Renault Assist immediately. I had called them, as my local Renault dealer, for advice given I recognised a severe warning light.I was given poor advice, and no support or service at all, despite being under warranty and having previously serviced my vehicle (with a pre-paid service plan) through the dealership.Is the organisation at Lookers Newcastle so poor that not only do they give dangerous advice to customers, but that they have no slack in the schedule to deal with issues arising or urgent concerns? I can only conclude it's incompetence, or deliberate unders-staffing/over-booking by management in an effort to profit gouge.All in all, shocking. What a waste of time and resources.I won't be going back and will be taking my business elsewhere and telling others to do so too. I'll also be seeking to escalate this to Renault Group.

cust had the vehicle in 26-09 for a service. The car is now stating that it is due a service again in November. The cust purchased a service plan when he bought the car and was advised this would be a better option for them as it would be cheaper. The service carried out only replaced the cabin filter. The cust has been told that he is now due another service and he would have to pay for this service.

Good afternoonMrs Burgess is looking to move forward and place a new application.Can you kindly confirm we are OK to proceed with the rejection under CRA>I look forward to hearing from you as a matter of urgency.Kindest regardsGill Welsman

I purchased a brand new Renault Scenic etech in November 2024 in Newcastle.A specific requirement in purchasing the vehicle was for the servicing to be covered in the costs.I agreed to take the paint and body protection etc as long as the servicing was covered and I was assured it was.I have now reached the time for the first service only to be told there is no service cover?I have asked for this to be checked (and specifically for the sales team to look) only to be told it’s not our responsibility, its yours.The sales team have responded with stone cold silence.We are a 3 car family - all of them Renaults from Lookers. My wife was told there was no service plan and then mysteriously it was found.The “go and prove it’ attitude is not what I expected having spent a significant sum on 3 cars.I feel like we have been ‘scammed’ and there will be no more purchases from Lookers given the attitude. Having to resort to the complaints process is extremely disappointing.

Dear Sirs,Please find attached my initial complaint which was sent to Renault UK who subsequently sent that complaint on to Lookers Renault, Benfield Road, Newcastle Upon Tyne.I was informed last week that my car was finally ready after being in the workshop for nearly five months. I wrote to Mr Peter Bray, the manager of aftersales, as follows:I would also ask you to re-consider this bill on the basis of:1. Diagnostic checks. I fail to see why the second and longer/more expensive diagnostic was carried out when the initial one showed that the motor was failing.2. I have been without the car for nearly five months during a period (summer) when it is used the most; 80% of my local journeys would have been carried out using the Twizy. This has resulted in much higher motoring costs for me.3. The car will have depreciated whilst sat in your garage for the past five months. I fail to see why I should be penalised for Looker's/Renault's inability to support, via service or parts, a vehicle they have put on the market.This sums up my position.He has refused to offer any accommodation. I have since requested copies of the diagnostic reports (for which I am being charged handsomely) but am told they are not kept/available. I don't understand this as when I have had diagnostics carried out at other garages I have automatically been provided with a copy as a record and to justify the bill.I look forward to receiving a positive response in due course.Best regards Jonathan Short

Dear Sirs,Please find attached my initial complaint which was sent to Renault UK who subsequently sent that complaint on to Lookers Renault, Benfield Road, Newcastle Upon Tyne.I was informed last week that my car was finally ready after being in the workshop for nearly five months. I wrote to Mr Peter Bray, the manager of aftersales, as follows:I would also ask you to re-consider this bill on the basis of:1. Diagnostic checks. I fail to see why the second and longer/more expensive diagnostic was carried out when the initial one showed that the motor was failing.2. I have been without the car for nearly five months during a period (summer) when it is used the most; 80% of my local journeys would have been carried out using the Twizy. This has resulted in much higher motoring costs for me.3. The car will have depreciated whilst sat in your garage for the past five months. I fail to see why I should be penalised for Looker's/Renault's inability to support, via service or parts, a vehicle they have put on the market.This sums up my position.He has refused to offer any accommodation. I have since requested copies of the diagnostic reports (for which I am being charged handsomely) but am told they are not kept/available. I don't understand this as when I have had diagnostics carried out at other garages I have automatically been provided with a copy as a record and to justify the bill.I look forward to receiving a positive response in due course.Best regards Jonathan Short