Dear Lookers Newcastle Customer Service,I am writing to formally express my concerns regarding the ABARTH 595 vehicle, registration number NA20 RYP, which I purchased from your dealership on 24 August 2024.Since acquiring this vehicle, I have encountered numerous issues that have not only caused significant inconvenience but now pose a potential safety hazard.To begin with, there has been a persistent, loud rumbling noise resembling that of an aircraft, which has remained undiagnosed despite my repeated reports. I have been consistently informed that this noise is normal for a turbo engine. Additionally, I have faced problems with a broken driver’s lock barrel, central locking malfunctions, brake scraping noises during operation, difficulty releasing the fuel cap, and faults with the driver’s door lock and electric wing mirrors. I was also advised that the anti-roll bar and bushes needed attention and replacement.While some repairs have been addressed, I have been repeatedly dismissed regarding the rumbling noise. Consequently, I sought an independent garage’s opinion during a routine service. Their diagnosis revealed that the noise is caused by worn wheel bearings — a serious mechanical fault that now requires urgent attention due to its dangerous condition.I am extremely disappointed that these issues were not diagnosed and addressed earlier, especially given my numerous attempts to bring them to your attention. The misdiagnosis and delay have compromised both my safety and my trust in your dealership. Furthermore, I requested an immediate inspection and repair of the wheel bearings at no cost to me. However, this request was refused and diagnosed as normal wear and tear during my visit on 23 October 2025. I also contacted you again to discuss this matter further, but unfortunately, my call was not returned.Due to the dangerous condition of the vehicle, I have had to arrange immediate repairs at my own cost. Therefore, I am seeking the following:1. A formal explanation as to why these issues were not properly diagnosed or resolved earlier.2. Reimbursement of the costs I have incurred for the immediate repairs due to the dangerous condition of the vehicle.Please respond within 7 business days to confirm receipt of this complaint and outline your proposed resolution. Should I not receive a satisfactory response, I will have no choice but to escalate the matter further.Thank you for your prompt attention to this serious issue.Sincerely,

Dear Lookers Vehicle Complaints Team,I am writing to formally raise a complaint regarding the Renault Kadjar (registration WHZ 5037) that I purchased from Lookers Renault Dacia Newcastle, Benfield Road, on 28 February 2025.I have previously had a positive experience with Lookers when purchasing my Renault Captur from the same dealership, which is why I chose to return when the time came to upgrade my vehicle. On both occasions, I dealt with Shea, who has consistently been kind, courteous and helpful. I want to be clear that my complaint is in no way directed at Shea.My complaint relates to the quality and condition of the “Approved Used” Renault Kadjar I was sold. Specifically:•Reversing Camera: The vehicle was advertised as having a reversing camera, which it does not. I have since had to pay out of my own pocket to have one installed, after the individual Lookers sent to rectify the issue advised it did not work and then left without resolving it.•Brakes: I have returned the vehicle multiple times regarding squeaky brakes. While it was eventually booked in and “fixed,” the squeak intermittently remains, which leads me to suspect they were only lubricated rather than properly repaired.•Bonnet Safety: The plastic component holding the stalk for the bonnet support is snapped, making it unsafe for anyone working underneath the bonnet.•Sensors and Warning Messages: The car is experiencing ongoing issues with its sensors (currently unable to locate any tyres) and is consistently displaying a “Check Air Pollution System” message.I am extremely disappointed in the quality of this vehicle. In 23 years of car ownership, this is by far the worst car I have owned, and it is certainly not the standard I would expect from Lookers, particularly under the “Approved Used” scheme.I have also notified my finance company of these issues and advised them that I would first give Lookers the opportunity to rectify them before escalating further.I would also like to note my concern about the way the sale was handled. During the paperwork process, I was quickly advised “you’ll not want the extended warranty” and it was ticked “no” without discussion. I was also not offered the MOT and service plan that I had purchased with my previous vehicle, which now feels significant given the car’s condition.I have now owned this vehicle for seven months and, frankly, derive no joy from driving it. I would appreciate it if you could investigate these matters and advise how Lookers intends to resolve them.I look forward to your prompt response.

i had my car in for repair they had it for nearly 3 weeks we rang them in the first week to ask when the car will be ready.The man on the phone spoke to my wife and told her that the repair was to completed for "a woman to understand" he then said that the car would be ready the following Friday we then rang them on that friday they then said it was still not fixed but it will be done by monday . i said that as the car was due for a service on tuesday i will pick it up then.I then rang them on the tuesday and they still add not dune the repair i finely got my car back on the wedensday after my wife complened to them about the lenghth of time it was taking . As you will see from this letter at no time did anybody ring us to let us know what was happening .When we got our car back they did not even have the deasincy to give it a customary clean . I fell that the customer service as be appalling and with total disregard to the customer As this is a Motability car i have informed them about the service that i received . I have had Motability cars for the last 20 years and the car i had before one was a lookers kia but i will not get another car from your compony again.

Customer not happy with vehilce has been in branch for 3weeks, customer was told by a member of staff the fault is to technical to explain to a women, was told it was not going to ready on time would be ready on Friday 26th Sept - then Monday 29th Sept, service had not been done customer had to leave vehilce again till 11am 30.9.25 but still not ready. cant drive loan car as it to big. Customer is saying she is getting now were with branch and getting spoken down. the branch is not keeping the customer up to date, customer is having to chase up branch for updates, Customer is going away on Thursday should be with her vehilce branch is aware of this.

Cust car has gone into the dealership for a health check, however the cust has now been told that she will not have the car back until next week. There is no courtesy car available for the cust and she is going to have to wait for a senior tec for a diagnosis and is not happy that she is not been offered.The cust is wondering if you could pay for a hire car for her.

Very helpful and took the time to explain things about the 2 cars that I was interested in. He also arranged a test drive at the visit and within a short time I was out on the road with the car that I was most interested in. We agreed a time to come in later this year to order a new car.

Easy enquiry but partex well below market

I was given all the information I required clearly and nothing was any trouble.

excellent customer care

Really friendly, easy to deal with, warm atmosphere and not pushy