Dear Service Manager,I am writing to formally raise my concern regarding the handling of my vehicle, which is covered under warranty with Charles Hurst.My vehicle was accepted by your service department and subsequently dismantled for a recent repair. Only after this work was carried out the car has now gained another urgent repair that you may not be willing to proceed under the warranty. This is unacceptable. By taking the vehicle apart, Charles Hurst effectively take responsibility for the warranty to cover this new repair required.I expect the warranty to be honoured in full and the necessary repairs to be completed without charge, as the new damage happened while the vehicle was in charles hursts care. I had the vehicle for 24hrs this shouldn't be happening if the vehicle goes through a quality check before you hand it back, obviously this was never done as this issue would of been picked up.Furthermore, as my vehicle has been rendered unusable due to it being dismantled by your team, I require a courtesy car for the duration of the repair. The lack of access to my vehicle is a direct result of your actions, and I should not be left without transport while this matter is resolved. My baby was in the vehicle while the fumes of petrol was being pushed through the vents into the cockpit causing him to have respiratory problems, after speaking with your staff on the phone at no point was there any concern for me or my sons safety, the concerns of your staff was more about what I wasnt entitled too from Charles Hurst which I find very unprofessional the car could of ignited and I dont need to emphasise the seriousness if this was the case!Please confirm, in writing, how you intend to proceed with completing the warranty repair and arranging a courtesy vehicle. I would appreciate a prompt response to avoid further escalation of this matter.Kind regards

Great customer service and value

The people were highly professional

Great customer service and deals

not accepted

I tried to contact the Notability team by phone and email .But they never called me back .When I finally got hold of someone they took.My details but I have heard nothing since not even one call back to inform me what's happening not very professional .I am thinking now that iro have no.confidence in this team.to carry on with this .

I recently purchased a 2020 ford focus and after 3 months 2nd and 3rd gear broke. The vehicle was repaired under warranty but it took nearly 7 weeks. It has not happened to gear one and it has been 5 weeks since I left the car in to get fixed and there has not been a single bit of progress made. I would like a partial refund under the consumer rights act 2015 as this has taken too long and there has been a failure to rectify the problem

I have had the car just over 6 months and after 3 months the gearbox broke. It then took 7 weeks to get the car back and now it has happened again and it has been 4 weeks at the time of writing since the car was picked up. This is beyond a joke and the customer service has been very poor. I am expected to wait for a phone call every time and no one rings ever.

I had viewed a car and the finance option given was out of my budget. I had emailed the sales representative I spoke to originally to let him know I wouldn't be going ahead. I got quite a pushy & somewhat rude response questioning 'what I'm planning to do once my car hits 100,000 miles and I have a balloon payment much higher than what my car is worth' - which is quite frankly not his concern. Maybe offering other options, if any, would have been a better response?

I think my trade in under valued.