They did not call me back after a promise from them

Firstly I am surprised to receive a feedback request some six and a half months after my visit. I made the appointment to enquire regarding the costs of changing my car. I had a repayment figure in mind based on my current repayment and wanted to check the trade in on my low mileage 3 year old Captur.I was surprised and taken back by the salesman’s tone and delivery of his response. After checking a trade in amount for my car he returned and in reference to my current repayment figure he said “that’s not going to happen”. This was said in a very direct manner and no other options about increasing my deposit and repayments were offered to me.I didn’t consider it worth it to discuss things any further with him and left the showroom.This experience would not encourage me to return to Charles Hurst Newtownards.

Never actually test drove a car you keep sending me feedback forms. Remove me from your list

Hello i have been fined £250 because the salesman i got my new motability car from wrongly told motability the parcel shelf was missing from the nissan juke i handed back. i need u to send this money to me asap

Car was collected as arranged,and car serviced and returned, very happy with the outcome,as a motility customer,pick up service a great help, booking in car service staff, and pick up driver very courteous, pleasure to deal with,kind regards

When starting the car, occassionally a loud beep is heard and message appears on dash about power steering but then quickly dissappears. On researching it seems this may be a battery issue. My battery was replaced by yourselves in September after it failed to start. Bearing in mind car was purchased in May 2025 and had numerous faults with it. It seems like there is yet another issue with the battery even though you replaced the battery and checked the alternator. There was was 12 months warranty with the car and i also paid for additional 1 year.

No interest

I was unable to exchange my car because I owe too much of my old contract.

Helpful, friendly, knowledgeable staff.

Got an appointment very quickly and spoke with very pleasant, knowledgeable and helpful sales person (Will).