Good experience- work completed in good time. Reception staff very helpful. Enjoyed the complimentary coffee. Thank you.

We received a warm welcome from the Salesperson Will who was very knowledgeable and helpful.

Eoin, was courteous, engaged with both my wife and myself equally. He was extremely knowledgeable about the car we wanted and explained all the differences between that and other models. First class salesman .

Today I dropped in my Clio for it’s 4th service at Charles Hurst. This was the first year I had not been directly contacted in early December to book in for a service, despite paying monthly for a service plan. I contacted Lookers mid-December and arranged a date for a service which was today (2nd January). I was unable to get an appointment earlier, which meant I am now out of tax on the car as I can’t book my MOT until it’s serviced. The whole process has been off this year. I got all my communication through when booking, both via email and text that it was 9.15am appointment. I arrived this morning to be told by the person on the service desk that I was actually booked in for 8.15am and as a waiting appointment - I have never done this. He then asked if there was a rush to get the car ready and I said no, as I have always collected my car in the afternoon when it is ready. It got to 3pm and despite leaving the car off at 9.15am, I had heard nothing from anyone about my vehicle health check. I knew there would be work to do on the car as I cover a lot of miles. I checked last year’s communication and I had heard by noon what worked needed done, has accepted the work and the work was completed and car ready not long after 3pm. Today I phoned at 3pm, to be told they were aiming for a 4pm pick up, but I still hadn’t heard from my vehicle health check. Around 3.30pm this message finally came through about what worked needed done needed done. I accepted the work (over £1000 worth) and got a phonecall to tell me that it was too late in the day to complete the work as the technicians finish at 4pm. This is not acceptable. I had left my car in at 9.15am, with no communication, to be told that it was too late in the day to do anything about it. I had my MOT booked for 7.30pm tonight, which I had to not go to because urgent tyre and brake work needed carried out. If I am paying for a service plan and booked in for a service and MOT prep, I would like to think that my car would be ready within 6 hours. I asked on the phone why it had taken so long to check, I was told that because I hadn’t given them a time I needed my car for, I was essentially last to be seen and therefore ran too close to the closing time. I am a teacher and have always booked my services for the school holidays. I also live 30 miles away from the service centre. So not only was it a complete waste of my day, but I now have to take an unpaid day off work to bring my car back the 60 mile round trip on Thursday 8th January, as this was the next earliest appointment. I have lost my £39 fee for MOT as it was too late to cancel or change the appointment tonight. I am really disappointed in the customer service today. If you cannot provide a timely service where work can be done to cars, then maybe too many bookings are being squeezed in to the day. It is simply not good enough that I have dropped my car ar 9.15am and it has not been looked at until nearly 3pm. I have always seen the value in servicing with the manufacturer and the benefits it can have. But I will be cancelling my service plan and using a local business next year, who I know will be looking at my car at the time of drop off. I am a single woman with access to just my own car, living alone, and heavily reliant on it. I am just so disappointed in the service I received today. And not one apology from Callum at the service desk when I arrived to collect my keys.

Friendly helpful staff

Jonathan Steenson the sales person was very helpful with my inquiry regarding the Renault 4 electric.He explained everything regarding purchase and leasing offers.Also had a test drive in the demo car.

Good morningGetting Hurst to care for my MOT was a wise move from pick up to return to my door everything needed to pass a 9year old car was carried out. A BIG thank you to the Hurst StaffHugh McMalmont

Very happy keep up the good work .Sent from my iPad

William explained everything clearly and even though he was finished for the day he stayed to complete my paperwork

Pleased with the work and the service carried out, pleasant indeed and taking the car over for M O T.Sent from my Ferrari iPad