bought an automatic diesel Renault Clio on 30 July 2025 at Charles Hurst Newtownards Renault garage. Staff attentively assured me the car had been fully serviced including oil change.After three weeks driving the car for long distances involving work and personal business a warning service message appeared on the dashboard.Under the one year warranty, Charles Hurst Newtownards Renault garage serviced the vehicle and changed the oil on 1 September 2025.Having apprehensions about the car's performance at that stage, and expressing the possibility of returning the vehicle with full reimbursement, I was assured the car was ok.Six weeks later the same warning light and message came up again . A new oil change was scheduled for 22 October 2025 at Charles Hurst Newtownards Renault garage.At that point, having made 2800 miles in three months since it's purchase the vehicle had had three oil changes.Dissatisfied and concerned about the future maintenance of such the vehicle I sought a refund on the grounds of poor performance.Charles Hurst Newtownards Renault garage declined this alleging that the car was ok and that the problem was the way the car was driven, say mainly short trips , though I had been making an average of 150 miles per week with alternative long and short trips.Instead a trade in was proposed by which I am over £2000 short from the original price paid."

I contacted your Ards branch on Monday 27th October to advise them that i had suffered a puncture on the evening of Saturday 25th October and had to call out an emergency repair service to replace the tyre as i needed to use my vehicle the next morning. The mechanic could not find my locking wheel nut. We searched the whole car and could not find it anywhere and i knew i had not been handed it when i picked up the car. As a result i was charged an additional £20 for the mechanic to take off the tyre.I contacted the Ards branch on the morning of Monday 27th October and spoke to someone who insisted that the locking wheel nut was in the car when I bought it and i told him it definitely wasn't in the car. He asked me why this was not discovered at my annual service and i advised him that i missed the service last year (unfortunately i had a very unexpected illness in the family last year and a lot of things did not get done that needed done and i am only picking things up now, including this year's service). The person i spoke to was very unhelpful and made me feel belittled. He stated I would be charged for a new locking wheel nut even though it is not my fault that i did not have it. He said he would get a manager to ring me back and I am still waiting for the call.This is the second car i have bought from the dealership and i was planning to buy a third one when my current deal is finished, my husband also bought his car from the dealership on my recommendation. However, i am extremely disappointed by the service i have received over this missing part, the money i have lost as a result of the missing part and how i have been treated by the dealership and i will be taking my business elsewhere if this is not remedied. I currently need my car serviced and i feel a free service and getting me the missing part would be the only suitable way to resolve this matter and to keep my business going forward.

Dear Charles Hurst Management Team,I am writing to express my significant disappointment and serious concerns regarding a vehicle I purchased from your dealership on September 30th, 2025. After a delay in getting the car due to service and extra work needing done I finally received the vehicle on 7th October but I had it for only one day before discovering a substantial coolant leak on my driveway. I immediately returned the car on Thursday 9th October.I was initially advised the car would be ready for collection on the following Monday. However, I received an email advising that additional works were required.Apart from 2 emails no one has contacted me via telephone to provide a personal update on the progress or the extent of the necessary repairs.I am particularly concerned because I was not advised of any cooling system issue prior to purchase. There was also an oil/fuel leak on the car which was discovered during servicing however I only discovered that work related to this was carried out when I requested a copy of the service report which was issued after I collected the car.The fact that the car was delivered to me with such a significant fault is extremely troubling and suggests a failure in your pre-delivery inspection process.Furthermore, despite requesting it on a few occasions, I have not yet received a copy of my 6-month warranty documentation or a receipt for purchase of the vehicle.I feel completely let down by the lack of communication, the failure of the car so soon after purchase, and the apparent absence of proper pre-sale checks.I request that a member of your management team contact me as a matter of urgency to discuss this situation. As I have lost all confidence in the handling of this matter and the vehicle itself, I am actively considering exercising my right to request a full refund.Im at a training course tomorrow but I would appreciate if someone could contact my husband keelan McGaghran to discuss the issues outlined in this email.Sincerely,Emma McGaghran

Nice friendly staff

Thank you for sending me this survey, but I no longer own a Renault car, and haven't been looking to change

I recieved the information I required.

Sales executive did his job - he was helpful, friendly and knowledgeable.

Patient, caring attitude by all staff we encountered

Always friendly staff

Very helpful and professional