I first made Contact with car sales last Sunday I was advised I would need to speak to a lady in commercial sales and a message would be passed on to contact me on Monday. around Monday lunchtime I called the main switchboard and asked to speak to the commercial team. The response was they are with a customer and I’ll get somebody to call you back later that day. I tried again again. I was advised the lady was busy and was on her own however I was promised to call back. Nobody called very disappointed The following day I decided to call for the fourth time I was advised the lady was not in the business and her colleague could deal with the enquiry however he was also with a customer. I will call me back after. Again, nobody called me back so in summary, I’m very disappointed we were serious buyer however we would never give the opportunity

Turned up the first day after making a appointment and nobody was available. So arranged another day to test drive the renault 4. The test drive was odd, first the salesman told me to go out on my own. Then the car itself was dirty on the inside and outside like it was somebodies personal car. With all these things going on I decided not to pursue the car.

Very very difficult to park —- I very nearly just drove away I was told Captur was equivalent to my Peugeot … but I wanted electric I currently have a glass roof - shrug of the shoulders ‘ very nice … but you can’t have on a Captur No Captur in showroom…. Shown one closely surrounded by parked cars No attempt to show me any other Renault cars No strong reason given to buy a Captur PCP price seemed high All in all the whole visit was a dreadful experience No offer of test drive

Selected email contact only and was bombarded with calls. Very unprofessional so will take my business elsewhere.

I couldn't fault the salesman, Abid Jamil, he was pleasant, professional & a credit to your business! I have to say your Site is the worst I've ever visited, that many cars, there's no Customer Parking. The Car itself, was a real disappointment - scratches, stained seats, boot not aligned! How you expect to sell cars like that, I don't know! Abid said he could sort it, surely all that should of been done, before I viewed it! Why would I trust or buy a car from Lookers! I have since sourced a car from Stoneacre Blackburn Renault, who I have nothing but praise for! I would never recommend, or indeed buy a car from you! As stated, Abid was great, hence the 5 stars for communication!!!

I came to look at a few vehicles especially the seating position. Having entered the showroom I headed toward a gentleman at the main desk. I asked if I could have a sit in the two vehicles. Without any hesitation Gary provided me access to the vehicles. Gary ran through a few options helping me navigate the website. I wasn't in a position to start negotiation just at that moment. Gary had come in to work to action some paperwork however, he was more than happy to help me.

I had an appointment booked to see and test drive a car, I waited 40 minutes before approaching the person I had the appointment with to say that I needed to be elsewhere and could I go for the test drive. I then waited a further 5 minutes, so 45 total, and he then got a colleague to get me the keys and I went to drive the car by myself. I came back and handed the keys back and he barely spoke to me or asked me about the car, he was preoccupied with the person who hadn’t booked an appointment, so I left. I was going to ask about other cars too and look at them but the customer service put me off, even if I had liked the car I wouldn’t have bought it because of the service.

Easy and straight forward to deal with, Jack the sales rep at Stockport was extremely helpful.

We had booked but on arrival staff were not expecting us. We had even phoned that morning to confirm as we had not heard anything following our first contact. We were not made to feel welcome or as though the staff had any interest in selling us the car we had gone to view. Which was a great shame as we were really keen to test drive and buy this vehicle.

Easy to deal with, Nicola found a vehicle we wanted at a price that was competitive with other suppliers and it should be with me sooner than the others.