I also complained and they sent me an email to send the complaint too in which I never heard back even after chasing multiple times which is why I am submitting on here. Don’t want to be that person but it has caused so so many issues.

Customer service rep was rude

Jack was very helpful in finding my best option on whether to purchase another Renault car or keep my current one.

Abid Sales executive excellent, had all the answers before we asked question.Very knowledgeable and empathetic.

Hi @Vehiclecomplaints@lookers.co.uk,I am finally raising a compliant and request for additional compensation due to the immense failure in relation to you delivering our vehicle.Short timeline below• Confirmation our car scheduled to be delivered to our property on 25th Nov• Our own car sold on 24th Nov• Call at 11:20am on 25th Nov saying the car wouldn’t be deliveredo Turns out car not even in the countryo Both myself and partner took unpaid time off work• No one could confirm delivery date for the car• No temporary car offered• Operating without a car for 4 weeks, incurring taxi and additional transport costs• Car collected 19th DecWe’ve been offered £150 which just isn’t acceptable and are seeking closer to £1k to cover unpaid leave + additional transport costs incurred based on your unacceptable processes.Look forward to your response.Dan.I’m sending this email because I choose to work flexibly and send emails outside normal office hours. There’s no need to respond to my emails outside of your working hours.Daniel Wigley (he/him/his)Co founder - Managing DirectorMobile - +447976906117Email - dan@fabric-analytics.comWebsite - www.fabric-analytics.comAddress – Arkwright House, Parsonage Gardens, Manchester, M3 2LFBook a meeting with me - https://calendly.com/danfabricanalytics

Gary was very helpful and informative.

When we arrived for the test drive, the car was broken and there had been no communication prior to the test drive about this. Having travelled a distance to the showroom, some forewarning would have been nice. However, when we got to the showroom, the service was great and very helpful.

Andrew,Thank you for taking my call,Please find attached email which has been circulating at the Stockport depot, but unfortunately hasn't attracted a response from them.Thank you for outlining your corporate complaints procedures and expected time scales - 14 days from general manager response and 1 week from the franchise manager, thereafter your industry ombudsman and or legal proceedings.I am now writing to formally raise a complaint regarding a serious fault with my vehicle, a Renault Captur, purchased from you on March 2023.The vehicle has suffered a catastrophic engine failure at under 50,000 miles, caused by a snapped timing chain. The car has a full service history and has been maintained in accordance with manufacturer guidelines.A timing chain is widely regarded as a lifetime component and should not fail at such low mileage. This failure has rendered the engine unusable and, in my view, clearly indicates that the vehicle was not of satisfactory quality, not sufficiently durable, and not fit for purpose at the time of sale.Under the Consumer Rights Act 2015, goods must be of satisfactory quality and durable. Given the nature and timing of this failure, I believe this constitutes a premature and inherent fault rather than fair wear and tear.I therefore request that you take responsibility for this matter and provide an appropriate remedy. I am seeking:• A full repair of the vehicle at no cost to myself (including engine replacement).I would appreciate a written response within 14 days of this letter. If I do not receive a satisfactory resolution, I will have no option but to escalate the matter further, which may include contacting the Motor Ombudsman, as well as pursuing the matter through the courts.I look forward to your prompt response.Yours sincerely,Mark Taylor44 Westbank RdLostockBoltonBL6 4HE07957 591573---------- Original Message ----------From: TAYLOR MARKTo: "GarySmith2@lookers.co.uk"Date: 16/03/2026 14:41 GMTSubject: Renault Captur MF70 ZNP vey disappointed.Hi Gary,Thanks for taking my call today.As you know we purchased a Capture from you a couple of years back (MF70 ZNP), my wife was very please with the purchase.The car has been her pride and joy up until a few days ago.It has been thoroughly looked after & serviced by both yourselves and our local garage.Unfortunately, whilst at a set of traffic lights, the engine shut down (stop/start module) but wouldn't start again & we had to be transported.The garage that it was taken to gave us the worst news - the timing chain has snapped.The mileage is 49776 so still under 50k miles - not very much I'm sure you'll agree?So my question is,Under the circumstances as the retailer of the vehicle can you support us with this matter, I believe that timing chains should last significantly longer than that.My wife is currently without a car and needs one for work. We have looked around at other makes and model's but to be quite frank she loves the Captur and despite the problems would buy another one.I understand that this is an unusual situation and you will have to escalate this to David, if you want to pass my details on to him please do.If you could come back to me in the next day or so with your response that would be great, it will mean we know which direction to take with this situation.Kind RegardsMark Taylor07957 591573---------- Original Message ----------From: Gary SmithTo: "mark.taylor757@ntlworld.com"Date: 20/03/2023 17:54 GMTSubject: PaymentThanks and RegardsGary Smith | Used Car Senior sales - StockportLookers Stockport | St Mary’s Way | Stockport | Manchester | SK1 4AWP: 0161 333 3388www.Lookers.co.ukhttps://www.facebook.com/lookersrenaultwww.gardx.co.uk

I purchased a new Renault Clio in 2008 and a used Renault Megane in 2009/2010 and I would like to check if i would be eligible for compensation in the recent scheme.

I should have not provided my contact details. How many calls and emails??? Really has put me off dealing with you.