Phoned up still waiting for phone call back

Very easy to book-in for my MOT and to receive a comment re "a point to watch"A very honest chat with Mark Smith re a possible change of car from my existing Clio.

Good evening,I purchased a car from your Stockport branch in March 2024. The car in question is a Peugeot 3008 1.2 Puretech Gt 5Dr Eat8 (Reg No. EU71 CUH).I have recently opted into a company car scheme due to a new job role and have therefore attempted to sell the vehicle. During this process, I have been informed that the car has previously been used as a taxi. As a result, I am now facing significant resale difficulties—buyers are either unwilling to purchase the car or are offering valuations well below its true market value and beneath my finance settlement figure. If I proceed with the sale, I will incur a substantial financial loss.At no point during the purchase was I informed that the car had previously been used as a taxi, nor was this disclosed in the advertising particulars on the Lookers website.I consider that I have been misled. The car’s previous use as a taxi is material information which should have been disclosed to me at the point of purchase. I would not have purchased the car had I been informed it had previously been used as a taxi.I look forward to your response.

The staff were incredibly welcoming and friendly, which made a great first impression. Their selection of vehicles is impressive well maintained and reasonably priced. I genuinely appreciated the atmosphere and the initial service.However, I did face some challenges with the collection process. I was called back multiple times to sign additional forms, and the pickup date was postponed twice. The first delay was understandable, but the second time was frustrating. I had called ahead and was assured the car was ready, only to arrive and be told I needed to sign yet another form and return the following day. Unfortunately, this led to me cancelling a planned trip.I understand that paperwork can be complex, and maybe I was a bit impatient but clearer communication and better coordination would have made a big difference. I still believe this dealership has a lot to offer, and I hope future customers have a smoother experience.

No one has in been in touch to arrange a test drive

All good

Gary Smith sorted another new car purchase brilliantly. No fuss no problems. Great service

Prompt response to my questions, and did not put pressure on for sale.

Dylan was extremely helpful and personable during my test drive and enquiry about a new Renault Capture Esprit Alpine. Unfortunately the price he/his manager was able to offer didn't come close to the Carwow quote I had already got from Renault Bolton so I had to take my business there. I was sad to have to do this as Dylan's support and customer service was exemplary.

The showroom is very smart and inviting, well laid out, with a receptionist who was very attentive and introduced me to someone is sales. I bought a car.