After speaking to an adviser on you helpline i was told to email my issues.I unfortuately had an issue with my car of 6 years unable to get a part so i had no option to part ex.I went to the dealership, Lookers Renault Stockport as i had really good experiance with them previously.They were at first really nice ,helped me choose within my budget. I decided on a 21 plate Dacia Sandero as my previous vehicle was dacia & no issues until i couldnt get a part.All was arranged to collect , i taxed & transfered my insurance ready for collection.All was well until i got in it , turned engine on & the dash lit up like a christmas tree! It clearly had not been checked or touched. The sales person said we cant sell this to you!I was then without a car but they did loan me one until i found one.I did find one In Newcastle which was brought over for me, a Fiat 500c mild hybrid.It was arrange for me to collect & once again transfered my insurance & taxed it.On getting home & reading up on hybrid system & checking oil & coolant.There was very little if any coolant & i also had to top up the oil.After a few days maybe a week the hybrid system still wasnt charging & i wasnt happy with the brakes.The brakes were very gritty & just didnt feel right.I spoke to renault who took the car in. & sent it to fiat hyde where apparently the hybrid system was re calibrated.Renault said they had checked the brakes & just needed a clean up. To date the hybrid decides to charge when it feels like it which is rarely.I have just had a full service & mot done & was found the brakes needed renewing, just as we found they had been advised on the last two MOTs !! It did pass but as safety concern i had them replaced as it had been flagged twice previously.So my concern is are they putting the cars they sell through the workshops? That would be 2 vehicles that had faults.I look forward to you response.Attatched as requsted my brake reciept.Regards,G.Lord

Lack of communication

You did not constantly bombard me with phone calls.

I’m writing to raise a concern about your service booking process, which unfortunately caused me a measurable financial loss.On 15 October 2025, I received an email advising that my Dacia was due for its scheduled service (covered under my pre-paid plan). I followed the “Book Now” link and selected the option stating “I don’t know what I need – we’ll call you.” No one called. Instead, on 16 October, I received an automated confirmation for 08:00 on 17 October at Renault / Lookers Stockport.Relying on this confirmation — and in good faith — I rearranged my work and drove 12 miles through rush-hour traffic to arrive on time. When I asked for a courtesy car (as provided at my last service), I was told these must be requested weeks in advance. This requirement was never mentioned in your email, on your booking system, or during any follow-up. No alternative transport was offered.As a direct result of these failures in your booking and communication process, I was unable to proceed with my day as planned and lost approximately three hours of paid work. At my professional rate of £50 per hour, this equates to £150. I consider this loss a direct consequence of Lookers’ actions — or omissions — and therefore your responsibility to remedy.I would therefore like:• A written explanation of why a “we’ll call you” option leads to an automatic booking without contact, and whether you plan to correct this process; and• Reimbursement of £150 to compensate for the wasted time and disruption caused by your system error.I trust that Lookers will take responsibility for this error and ensure it does not recur for other customers. Please let me know how you'd like to resolve this matter within 14 days.

PLEASE SEE THE ATTACHMENT FOR THE ORIGINAL REVIEW

Excellent customer service from Gary and the team at lookers Stockport. Helped us find the right car for our family needs. Also at a budget that suits 👌 definitely 5 star service.

Phoned up still waiting for phone call back

Very easy to book-in for my MOT and to receive a comment re "a point to watch"A very honest chat with Mark Smith re a possible change of car from my existing Clio.

Good evening,I purchased a car from your Stockport branch in March 2024. The car in question is a Peugeot 3008 1.2 Puretech Gt 5Dr Eat8 (Reg No. EU71 CUH).I have recently opted into a company car scheme due to a new job role and have therefore attempted to sell the vehicle. During this process, I have been informed that the car has previously been used as a taxi. As a result, I am now facing significant resale difficulties—buyers are either unwilling to purchase the car or are offering valuations well below its true market value and beneath my finance settlement figure. If I proceed with the sale, I will incur a substantial financial loss.At no point during the purchase was I informed that the car had previously been used as a taxi, nor was this disclosed in the advertising particulars on the Lookers website.I consider that I have been misled. The car’s previous use as a taxi is material information which should have been disclosed to me at the point of purchase. I would not have purchased the car had I been informed it had previously been used as a taxi.I look forward to your response.

The staff were incredibly welcoming and friendly, which made a great first impression. Their selection of vehicles is impressive well maintained and reasonably priced. I genuinely appreciated the atmosphere and the initial service.However, I did face some challenges with the collection process. I was called back multiple times to sign additional forms, and the pickup date was postponed twice. The first delay was understandable, but the second time was frustrating. I had called ahead and was assured the car was ready, only to arrive and be told I needed to sign yet another form and return the following day. Unfortunately, this led to me cancelling a planned trip.I understand that paperwork can be complex, and maybe I was a bit impatient but clearer communication and better coordination would have made a big difference. I still believe this dealership has a lot to offer, and I hope future customers have a smoother experience.