Pete at Lookers Renault Stockport was extremely helpful he did everything to build us a great deal to enable us to purchase our new car .

The salesman was very cheeky and demanding on the phone. Then when I asked for a written quote by email he sent it many days later and the purchase price of the car was wrong. It was basically unbuyable due to these factors.

Dear Sir/Madam,Please find attached our formal complaint regarding vehicle FR72 DGE, supplied by your Stockport dealership on 12 November.As outlined in the attached letter, the vehicle has experienced repeated faults, multiple breakdowns and extended periods off the road, which have caused significant operational disruption to our business. Despite several repair attempts, the issues remain unresolved.We would appreciate written confirmation that this complaint has been received. We also request confirmation of the process and timescale for providing a replacement vehicle, along with the contact details of the person managing this case.As stated in the attached letter, we ask that this matter is treated with urgency and that a formal response is provided within 7 days.For clarity, below are a list of employees at Stockport who are aware of the situation.• Steven Smith• Paul Arnold• Louise McFarlane• Mohammed Rafiq• Peter Wolstencroft• Josh GunstoneIf you require any further information, please do not hesitate to contact me.Kind regards,Chad HardmanCompany DirectorCL HVAC Services Limited07753 595226

I dealt with Jack and he was super helpful, I didn't pick a car but am looking and may return when I find one.

I had a problem with my 8 month old R5, biught from you. Last Thursday as I was driving , all the warning lights came on at once. Luckily ( or so I thought) I was very close to the place I bought the car from, so caaled in to see if the prob;lewm could be solved. I was told that I could leave the car at the dealership, but it wouldnt be looked at for at least 2 weeks. I was then told that the best option would be to drive away and phone the RAC as if they couldnt fix the problem, they would bring the car back to your dealership and would be looked at within 7 days. The car couldnt be fixed by RAC and so was delivered to you two days later.Your service dept called me yesterday to say they couldnt identify the problem and i could collect today. When i asked about the problem I was told that none of the warning lights were showing and they couldnt see a problem. I asked what I should do if the same problem happended again. I was told that I need ed to briong the car in with all the warning lights showing.... I DID and was told it wouldnt be looked at for 2 weeks! Whatam i supposed to do? I am not happy at all with the service recieved. I suspect that there is an issiue with then R5 that Renault dont wish to acknowledge as I have seen other examples with a similar problem online. Starting to regret buying the car now.

No one interested! Just standard corporate emails no genuine customer interaction. How in earth you manage to sell anything escapes me.

Jack went above and beyond to try and help use find a car within our budget

I gave it poor only because there no option for very poor or dreadful. I had an appointment for 12 30. When I arrived could not find anywhere to park. Eventually I telephoned and was advised to park anywhere I could next to the show room. I would be asked to move it if necessary. As it happened a space became available . I entered the show room at 12 40. The receptionist without bothering to take my details properly said she would speak to Ifzal Ashraf, with whom I had made the appointment and who was with another customer, and invited my wife and i to wait in the designated area. Thirty minutes later we were still waiting. No one came to speak to us and to apologise for the delay. The interest was nil. When we came to leave because of the delay, neglect and disinterest, Mr Ashraf happened to be coming it of the office by the front door, He stopped and asked if we were being attended to. I told him who I was but it was immediately obvious that he was either unaware of our presence or had forgotten about our appointment. I explained that I no longer confidence in your company because of the appalling parking and the way in which we had been ignored and left to wait for over half an hour. As I said to him "you have missed your opportunity ". I have now taken my business elsewhere with a satisfactory outcome

The salesman was very helpful.

I submitted a complaint on 8th February regarding the ongoing fault with my car, which has caused me significant distress and inconvenience for over 6 months now. I received an acknowledgement email (ticket number: 85919985) and have received no response, despite the email stating I would be contacted within 14 days. I am absolutely sick and tired of dealing with Lookers, and for them to basically ignore me for weeks at a time.