When we arrived for the test drive, the car was broken and there had been no communication prior to the test drive about this. Having travelled a distance to the showroom, some forewarning would have been nice. However, when we got to the showroom, the service was great and very helpful.

Andrew,Thank you for taking my call,Please find attached email which has been circulating at the Stockport depot, but unfortunately hasn't attracted a response from them.Thank you for outlining your corporate complaints procedures and expected time scales - 14 days from general manager response and 1 week from the franchise manager, thereafter your industry ombudsman and or legal proceedings.I am now writing to formally raise a complaint regarding a serious fault with my vehicle, a Renault Captur, purchased from you on March 2023.The vehicle has suffered a catastrophic engine failure at under 50,000 miles, caused by a snapped timing chain. The car has a full service history and has been maintained in accordance with manufacturer guidelines.A timing chain is widely regarded as a lifetime component and should not fail at such low mileage. This failure has rendered the engine unusable and, in my view, clearly indicates that the vehicle was not of satisfactory quality, not sufficiently durable, and not fit for purpose at the time of sale.Under the Consumer Rights Act 2015, goods must be of satisfactory quality and durable. Given the nature and timing of this failure, I believe this constitutes a premature and inherent fault rather than fair wear and tear.I therefore request that you take responsibility for this matter and provide an appropriate remedy. I am seeking:• A full repair of the vehicle at no cost to myself (including engine replacement).I would appreciate a written response within 14 days of this letter. If I do not receive a satisfactory resolution, I will have no option but to escalate the matter further, which may include contacting the Motor Ombudsman, as well as pursuing the matter through the courts.I look forward to your prompt response.Yours sincerely,Mark Taylor44 Westbank RdLostockBoltonBL6 4HE07957 591573---------- Original Message ----------From: TAYLOR MARKTo: "GarySmith2@lookers.co.uk"Date: 16/03/2026 14:41 GMTSubject: Renault Captur MF70 ZNP vey disappointed.Hi Gary,Thanks for taking my call today.As you know we purchased a Capture from you a couple of years back (MF70 ZNP), my wife was very please with the purchase.The car has been her pride and joy up until a few days ago.It has been thoroughly looked after & serviced by both yourselves and our local garage.Unfortunately, whilst at a set of traffic lights, the engine shut down (stop/start module) but wouldn't start again & we had to be transported.The garage that it was taken to gave us the worst news - the timing chain has snapped.The mileage is 49776 so still under 50k miles - not very much I'm sure you'll agree?So my question is,Under the circumstances as the retailer of the vehicle can you support us with this matter, I believe that timing chains should last significantly longer than that.My wife is currently without a car and needs one for work. We have looked around at other makes and model's but to be quite frank she loves the Captur and despite the problems would buy another one.I understand that this is an unusual situation and you will have to escalate this to David, if you want to pass my details on to him please do.If you could come back to me in the next day or so with your response that would be great, it will mean we know which direction to take with this situation.Kind RegardsMark Taylor07957 591573---------- Original Message ----------From: Gary SmithTo: "mark.taylor757@ntlworld.com"Date: 20/03/2023 17:54 GMTSubject: PaymentThanks and RegardsGary Smith | Used Car Senior sales - StockportLookers Stockport | St Mary’s Way | Stockport | Manchester | SK1 4AWP: 0161 333 3388www.Lookers.co.ukhttps://www.facebook.com/lookersrenaultwww.gardx.co.uk

I purchased a new Renault Clio in 2008 and a used Renault Megane in 2009/2010 and I would like to check if i would be eligible for compensation in the recent scheme.

I should have not provided my contact details. How many calls and emails??? Really has put me off dealing with you.

Pete at Lookers Renault Stockport was extremely helpful he did everything to build us a great deal to enable us to purchase our new car .

The salesman was very cheeky and demanding on the phone. Then when I asked for a written quote by email he sent it many days later and the purchase price of the car was wrong. It was basically unbuyable due to these factors.

Dear Sir/Madam,Please find attached our formal complaint regarding vehicle FR72 DGE, supplied by your Stockport dealership on 12 November.As outlined in the attached letter, the vehicle has experienced repeated faults, multiple breakdowns and extended periods off the road, which have caused significant operational disruption to our business. Despite several repair attempts, the issues remain unresolved.We would appreciate written confirmation that this complaint has been received. We also request confirmation of the process and timescale for providing a replacement vehicle, along with the contact details of the person managing this case.As stated in the attached letter, we ask that this matter is treated with urgency and that a formal response is provided within 7 days.For clarity, below are a list of employees at Stockport who are aware of the situation.• Steven Smith• Paul Arnold• Louise McFarlane• Mohammed Rafiq• Peter Wolstencroft• Josh GunstoneIf you require any further information, please do not hesitate to contact me.Kind regards,Chad HardmanCompany DirectorCL HVAC Services Limited07753 595226

I dealt with Jack and he was super helpful, I didn't pick a car but am looking and may return when I find one.

I had a problem with my 8 month old R5, biught from you. Last Thursday as I was driving , all the warning lights came on at once. Luckily ( or so I thought) I was very close to the place I bought the car from, so caaled in to see if the prob;lewm could be solved. I was told that I could leave the car at the dealership, but it wouldnt be looked at for at least 2 weeks. I was then told that the best option would be to drive away and phone the RAC as if they couldnt fix the problem, they would bring the car back to your dealership and would be looked at within 7 days. The car couldnt be fixed by RAC and so was delivered to you two days later.Your service dept called me yesterday to say they couldnt identify the problem and i could collect today. When i asked about the problem I was told that none of the warning lights were showing and they couldnt see a problem. I asked what I should do if the same problem happended again. I was told that I need ed to briong the car in with all the warning lights showing.... I DID and was told it wouldnt be looked at for 2 weeks! Whatam i supposed to do? I am not happy at all with the service recieved. I suspect that there is an issiue with then R5 that Renault dont wish to acknowledge as I have seen other examples with a similar problem online. Starting to regret buying the car now.

No one interested! Just standard corporate emails no genuine customer interaction. How in earth you manage to sell anything escapes me.