No sales invoice given or sent. No acknowledgement of the extra 2years extended warranty no information of what warranty covers or any policy no, or how to action any possible problems .none of the above received either by post or email.very disappointed as sale was very positive.

Dear DavidApologies, I forgot to cc in vehicle complaints email, although Reg did just mention emailing you. Please see the below email sent last night.Thank youAndrew SticklandOn Thu, 22 Jan 2026, 22:00 Andrew Stickland,wrote:Dear David,Following on from the phone call with Reg in your absence today. I am writing to formally exercise my short-term right to reject the above vehicle I purchased on 10th January 2026, under the Consumer Rights Act 2015.Reason for RejectionThe vehicle has a significant fault with the defogger. I am surprised that this went unnoticed as it is very persistent and loud. I reported this issue to Jack on 12th January and he advised me to take the car to Stoneacre Blackburn Dacia for inspection.They have advised me today that the vehicle requires a five day stay to have the entire dashboard removed for further investigation and parts ordered, with no guarantee of a successful repair.Given that I've had the car for less than two weeks, this level of mechanical intervention is unacceptable. I have lost faith in the reliability of the vehicle and find this repair too inconvenient.Issues with CommunicationI am disappointed by the lack of support regarding this matter. Despite reporting the issue on the 12th and following up on the 13th and 20th of January: Jack failed to coordinate with Stoneacre as promised to ensure I had a seamless experience. I had to personally assure Stoneacre that you would cover any costs, as they had received no communication from your side at all, which I found quite stressful. Jack did not confirm to me at any point that he had spoken to Stoneacre either.Insurance and Documentation ConcernsFurthermore, I have still not received any documentation regarding the MDP insurance purchased on 10th January. Jack promised to send the IPIDs and Terms of Business documents on the day of purchase, but despite countless chases on 15th, 16th and 20th January, I still have received nothing. I should've been given 14 days to be able to review and reflect on the insurance.I have received no welcome pack or policy details so I am unable to cancel the insurance policy myself. As I am now returning the car, I no longer need the insurance.Resolution RequiredAs I am within the 30-day legal window from the date of purchase, I am exercising my statutory rights under Section 20 and 22 of the Consumer Rights Act 2015, to reject the vehicle. The vehicle is not of satisfactory quality as defined by Section 9 of the Act, and as I am within the first 30 days of purchase, I am entitled to a full refund without being obliged to accept a repair.I require please:1) A full refund of the purchase price including MDP insurance (£15,621)2) Reimbursement for all out-of-pocket consequential losses as agreed in the email from Jack dated 16th Jan and also covered under the Consumer Rights act. I am not sure yet what the total out of pocket expenses will amount to but will include at least: refund of road tax £195, car and breakdown insurance update admin charge, cost of fuel to and from Stoneacre. However, I am formally reserving my right to add further items to this claim as they become known. Please advise on your process for submitting these receipts for reimbursement.3) The immediate cancellation of the MDP insurance policy, with confirmation that no further premiums are due and any paid amounts are refunded (covered in point 1), as I was never provided the statutory documentation and therefore cannot cancel myself and will no longer own the car.4) Confirmation of how to de-register the V5C back to yourself.5) Details of how you will collect the car from me at home after at least the car, MDP insurance and road tax has been refunded.On a personal note, Jack has always been very polite and this email is not aimed at getting him into trouble. But instead so you can see that I have been very reasonable and patient but unfortunately I've now reached the point I can no longer keep the vehicle. I also want to conclude this amicably and part on good terms.I look forward to receiving confirmation of the above and next steps.Yours sincerely,Andrew Stickland

I had an appointment booked to see and test drive a car, I waited 40 minutes before approaching the person I had the appointment with to say that I needed to be elsewhere and could I go for the test drive. I then waited a further 5 minutes, so 45 total, and he then got a colleague to get me the keys and I went to drive the car by myself. I came back and handed the keys back and he barely spoke to me or asked me about the car, he was preoccupied with the person who hadn’t booked an appointment, so I left. I was going to ask about other cars too and look at them but the customer service put me off, even if I had liked the car I wouldn’t have bought it because of the service.

Easy and straight forward to deal with, Jack the sales rep at Stockport was extremely helpful.

We had booked but on arrival staff were not expecting us. We had even phoned that morning to confirm as we had not heard anything following our first contact.We were not made to feel welcome or as though the staff had any interest in selling us the car we had gone to view. Which was a great shame as we were really keen to test drive and buy this vehicle.

Easy to deal with, Nicola found a vehicle we wanted at a price that was competitive with other suppliers and it should be with me sooner than the others.

We shall be collecting our new Motability Renault Traffic in the next couple of weeks.Are you able to service and repair this vehicle, when needed?My daughter is resident at the David Lewis Center, Warford, Alderley edge.Please let me knowRegardsBridget Bedford

Spent 20 minutes trying to find somewhere to park. My wife had to stay in the car whilst I entered the office. No-one was available to help me or showed any interest in my presence. When I emailed later to explain why I was late, no-one bothered to reply. A few days later I got a message asking if I was still interested in a used car (I am after a new one). Just poor experience all round

Hello.This is the email address from your website!We shall be collecting our new Motability Renault Traffic in the next couple of weeks.Are you able to service and repair this vehicle, when needed?My daughter is resident at the David Lewis Center, Warford, Alderley edge.Please let me know

I am writing regarding the vehicle I purchased from Lookers garage in Liverpool in August 2025.Throughout my ownership of this vehicle, I have consistently had concerns regarding faults with the starting motor.Within the five month period following purchase, the vehicle has suffered two breakdowns between August and January both relating to the same issue.On 12th November '25 within 3 months of purchase my vehicle broke down. I called the RAC with the warranty I received with purchase of vehicle. The RAC mechanic came out and said the starting motor had burned out and replaced it at a cost of £341.64.Six weeks later on 27th December my car broke down again, again I called the RAC who came and diagnosed the starting motor had again burned out and in his opinion this could be caused by a faulty ignition switch jamming on. He booked for an RAC mechanic to come out on the 8th January 26 to replace the ignition switch and starting motor. On the 7th of January 26 this job was cancelled and I was advised to take my car to a garage to have it checked in and repaired. I called the Lookers dealership in Dumbarton who told me they couldn't accept it as my warranty was with the RAC. Eventually after a lot of phone calls I had my car towed to an RAC approved garage using my warranty. RK Roadside REcovery in Paisley on 8th January.The garage have informed me the starting motor is burnt out but having checked the ignition switch there is no fault with it. This is now 9 days since my car was booked into the garage. I have called the warranty team and the garage 3 times each trying to have this resolved each time they blame the delay on each other. I have now been told by the garage the work has been approved to be done under the warranty but that I have to pay the garage £250.00 for the time my car has been there. This is another cost to myself through no fault of my own. I have been informed I may get my car back on Monday 19th. That will be 25 days that I have had no use of my car, which is totally unacceptable. I use my car to pick up my grandchildren and do not feel this car is safe to be on the roadAlthough my car is being repaired, I am not satisfied that the repair has fully resolved the problem. The recurrence of the fault and lack of confidence in the vehicles reliability indicate that the repair has not been carried out to a satisfactory or permanent standard.Under the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality, fit for purpose, and durable. As these faults arose within the first six months, the law presumes the defects were present at the time of sale unless proven otherwise.Given that the opportunity to repair has already been provided {twice} and has not resulted in a satisfactory outcome, I am now requesting that this matter be resolved either;a full and permanent repair at no cost to myself, or a refund or appropriate price reduction in line with my consumers rights.please confirm in writing within 14 days how you intend to resolve this matter. If I do not receive a satisfactory response, I will consider escalating the issue further, including seeking advice from trading standards and pursuing other formal remedies.I hope this matter can be resolved promptly and amicably and look forward to your responseregardsLynne McGlynn