Jack went above and beyond to try and help use find a car within our budget

I gave it poor only because there no option for very poor or dreadful. I had an appointment for 12 30. When I arrived could not find anywhere to park. Eventually I telephoned and was advised to park anywhere I could next to the show room. I would be asked to move it if necessary. As it happened a space became available . I entered the show room at 12 40. The receptionist without bothering to take my details properly said she would speak to Ifzal Ashraf, with whom I had made the appointment and who was with another customer, and invited my wife and i to wait in the designated area. Thirty minutes later we were still waiting. No one came to speak to us and to apologise for the delay. The interest was nil. When we came to leave because of the delay, neglect and disinterest, Mr Ashraf happened to be coming it of the office by the front door, He stopped and asked if we were being attended to. I told him who I was but it was immediately obvious that he was either unaware of our presence or had forgotten about our appointment. I explained that I no longer confidence in your company because of the appalling parking and the way in which we had been ignored and left to wait for over half an hour. As I said to him "you have missed your opportunity ". I have now taken my business elsewhere with a satisfactory outcome

The salesman was very helpful.

I submitted a complaint on 8th February regarding the ongoing fault with my car, which has caused me significant distress and inconvenience for over 6 months now. I received an acknowledgement email (ticket number: 85919985) and have received no response, despite the email stating I would be contacted within 14 days. I am absolutely sick and tired of dealing with Lookers, and for them to basically ignore me for weeks at a time.

Didn’t actually answer my question…

There was something about my interaction with the manager that made me think I don't like this place. And I won't be coming back. In fact I'm done with lookers I'm not even bringing my current Clio in to be serviced, I'm taking it elsewhere.

The sales representatives was very good

Wasted our time didn’t listen to what we wanted tried to give a ridiculous price for our car!

Hi Louise;MA17 ZWB - Mr A SmithUnfortunately this is not the best or positive email about my experience with Renault Lookers last week. Please see below a timeline and a series of problems that I am not happy with:17th Feb 1131am - received a breakdown of works completed and suggested work recommended.17th Feb 1135am - requested a call back....Nothing17th Feb 1138am - emailed you directly to ask questions about the report...... Nothing17th Feb 1332pm - waited two hours and still Nothing was heard, I called Renault and you were not available to speak to, I spoke to your colleague about the works required and he told me he would look into my extended warranty and see if the work can be claimed for.17th Feb 1500pm - I came to Renault and you were not available to speak to, your colleague informed me " We haven't done many claims recently and he hadn't done one for about 3 months, he didn't see a problem with the work being done on the extended warranty, the minimum they would ask would be can they get the parts any cheaper" Having assured me that there was no issue, I took my keys and left to go to work.20th Feb 1217pm - 3 days later - having planned my diary around losing my car, I had a selection of dates for Renault to work on my car. - The call handler was very short with his answers and was very unhelpful - I remained calm and polite throughout giving them as much detail as possible - I was kept on hold, then not given the opportunity to speak to you nor your colleague. He informed me that the work was not covered on the warranty and hung up.I have been a customer of Renault for a few years now and up to this point I have had no issues or complaints.Anxious about the work being flagged as Red on the report and being kept in the dark for 3 days, I feel the way this was handled was absolutely unprofessional, the lack of communication from you, the misguidence from your colleague and the lack of respect by not answering any of of my calls or emails, leeds me to think that customer care is clearly not at the highest of priorities.I remain with a partially working set of windscreen wipers and Renault carries on whilst not offering any support - even as a relatively new customer ( 2 years) I would have hoped that the personal touch with a valued customer could have remained.The chances are I will find somewhere else for my MOT.RegardsMr Smith

We actually purchased a vehicle. Staff were really helpful in person ahead of the purchase but we bought the car on Monday. I’ve sent two emails as we haven’t received the warranty information we paid for. Both emails were not acknowledged and I had no response. I called Wednesday to be told this would be sent over and we still haven’t received it. Aftercare is everything to a customer, in all honesty it’s where your focus should be. That’s whatcounts especially as a vehicle is such a large purchase. You want to know if you have any issues these will be treated as a priority and if I’m being really honest any trust gained from the visit has been lost.