Our car was in for a service on 17th January and also a warranty job to replace the flaking badges. When we went to pick up the car, the old badges were still present. We were advised that the wrong parts had been ordered and we would need to book in again. We advised that if it was Mon-Fri we would need a courtesy car as we both work. Automatic required. As they only had one, they booked us in for a Saturday (21st Feb, 8:00, booking 45407).Being slightly annoyed at having to waste another Saturday, we begrudgingly woke at 6:30 to ensure our car arrived at Lookers for the booked in time of 8:00. When we arrived we were advised that she could not find the job. At the same time I received a text saying I could track the status of my vehicle currently at status 'Has Arrived'. The "customer service" (Term used lightly) representative then found something on the computer and asked if we had only booked it yesterday?? We then explained that it had been booked in on the 17h Jan.After plenty fumbling around of paperwork we were advised that she had no record of the job, even though she had asked if we had booked it yesterday, I had received a text and also had the booking confirmation email from 17th Jan. She then continued to blame other people who weren't present which really was not helping the situation. We were bluntly told to go home and ring back on Tuesday!This means I will again be explaining the situation and again booking it in and again having to change our plans to get a job sorted that should have been done on 17th Jan.

I first made Contact with car sales last Sunday I was advised I would need to speak to a lady in commercial sales and a message would be passed on to contact me on Monday. around Monday lunchtime I called the main switchboard and asked to speak to the commercial team. The response was they are with a customer and I’ll get somebody to call you back later that day. I tried again again. I was advised the lady was busy and was on her own however I was promised to call back.Nobody called very disappointedThe following day I decided to call for the fourth time I was advised the lady was not in the business and her colleague could deal with the enquiry however he was also with a customer. I will call me back after.Again, nobody called me back so in summary, I’m very disappointed we were serious buyer however we would never give the opportunity

I requested a test drive via the website, of a new Renault 5. One team member got back to me with the incorrect vehicle request. He then replied to my email using an incorrect name. He passed me on to a colleague, who has never bothered to get back to me.I visited the Stockport dealership in person instead. The place was chaos, with no customer parking available.I asked to see a Renault 5 and the woman on reception didn't even realise that there was that model in the showroom. I was eventually shown it, and the salesman who pointed it out to me didn't ask me if I needed help and disappeared. No-one approached me. No-one asked me if they could help. Despite there being so many staff. Not one looked up to check. So I ended up leaving the showroom.I will be using a Renault dealership elsewhere, as if this shines a light on your customer relations, then I dread to think how I'd be treated if there was an issue with the car I purchase.

Great service as always. Car dropped off just before 9:30 am ready before 1 pm. Service done and car washed and valeted.Thanks to the team at Lookers Renault Stockport.Peter Darby.

Turned up the first day after making a appointment and nobody was available. So arranged another day to test drive the renault 4. The test drive was odd, first the salesman told me to go out on my own. Then the car itself was dirty on the inside and outside like it was somebodies personal car. With all these things going on I decided not to pursue the car.

Paul was amazing - looked after me well as I’m disabled

To whom it may concern,I need to make a complaint about the car I was sold in July last year, I have had ongoing problems which have not been resolved in the 7 months I have had the car.I realised there was an issue with the engine and raised this with Lookers on 6th July, which was well within the 30 days outlined in the Consumer Rights Act. The car has since been in to get fixed 3 times, and is still not fixed. The last time it went in Lookers refused to pay for repairs with the specialist that they sent it to.I received an email from the specialist on 4th February stating that Lookers would not be covering the cost of repairs, I then spent the next 3 days trying to get hold of people at Lookers to find out what was going on with the car. After having spoken to both Reg Jamil and David Rubin on the phone I am still in the dark, David told me he would send me the details of the Business Manager on Friday 6th February and despite emailing him a reminder that afternoon he has not provided this information.I worked out that so far I have spent approximately 18 hours travelling to and from Manchester, as well as additional time waiting around in the dealerships (for example the second time it went into the specialist and Lookers had not settled the bill so I had to wait for over an hour while this was sorted, as the specialist wouldn’t release the car until payment had been made). When I went to pick up my car on the 6th I also ended up making it halfway home before the engine overheated and I was forced to stop in a lay-by on Woodhead Pass. I took it back to the specialist once it had cooled down and they completed a force bleed as it had ended up with an airlock. So on Friday I spent an additional 5 hours dealing with car problems completely outside of my control.I have a very understanding boss so I have been able to take time off work so far to repeatedly bring my car through to Manchester, however this cannot continue as it is not fair to keep asking him for time off to sort this problem.I have been very patient however I am now very angry and disappointed, it has been extremely difficult to deal with Lookers to find out any information, and on top of that my car is still not fixed! I am completely in the dark about what is going on despite repeated phone calls and emails, and this experience has completely soured what should have been an exciting time buying a new car.I really don’t think this is an acceptable level of service, I purchased a car through a dealership and took out a warranty because I wanted to have peace of mind. However all I have had so far is problems and I am now extremely frustrated.Sincerely,Lizzie Cherry

We purchased a car from here in December 2025 which was purchased via the Internet and delivered. Upon receipt of the vehicle there was no receipt for the purchase of the vehicle after numerous emails to the sales rep and his manager i have been ignored. We need this receipt for our accounts as the car purchased is been used for a driving school vehicle which the sales person was well aware of. We were also told the vehicle would come with 12 months mot but that was not carried out either. Could a receipt please be send to out to us as £10999 is alot of money to pay out and not have a receipt to show proof to the accountant

Very very difficult to park —- I very nearly just drove awayI was told Captur was equivalent to my Peugeot … but I wanted electricI currently have a glass roof - shrug of the shoulders ‘ very nice … but you can’t have on a CapturNo Captur in showroom…. Shown one closely surrounded by parked carsNo attempt to show me any other Renault carsNo strong reason given to buy a CapturPCP price seemed highAll in all the whole visit was a dreadful experienceNo offer of test drive

Selected email contact only and was bombarded with calls. Very unprofessional so will take my business elsewhere.