John is very helpful and good experience sales

Initial enquiry followed up with phone call and T&C documentspecific requirements discussed, quote promisedno contact for 4 weeks ( admittedly xmas period)feel like I am the one seeking to buy, but also having to do the chasing

On 29 December I have booked my car online for a service for 14 January morning stay in appointment. I had some checks to be done too (messages on dashboard). I received an email telling me someone will confirm the appointment. On 4 Jan I have chased it up by emailing Lookers Stockport again to no vain. I need to sort the message out and it is urgent now.

Josh was excellent. Informative and quick to reply

Easy to do business and very helpful

I had a phone call next day.

I've still not recieved a penny from you guys as promised. I'm so upset as I feel I've been nothing but kind and patient and in return, recieved less than a satisfactory service... just a reassuring voice now and again from you and Jordan with nothing behind it actually doing anything. There is no weight behind anything you say which should be concerning from a personal point of view, I know I would be upset if someone felt that way about me, business or not. Integrity is everything in this world and you and your business is lacking.I should have read your reviews on Google as it seems I am not the only person waiting for money from your business or who has had a bad experience in the past months. If I have to chase this 1 more time I will share my genuine and honest review on Google and warn people of my experience with Lookers Renault Stockport however I'm giving you guys a chance to resolve this once and for all. I'm not even going to mention the seal coming away from glass on the boot as I'm sure I will just be out of pocket and get a load of false promises again.This is absolutely shocking service you and your team have provided. Bank transfers take hours, not even hours, minutes! You aren't reversing a charge, you aren't paying a bill, you are simple transferring funds from your account to mine, it is 2026 and technology has come a long way.I feel I've been more than patient and understanding with your dealership, the mistakes made which have caused me nothing but stress, inconvenience and wasting time I already don't have. Not only have I had to waste my time due to the petrol cap and engine cover being left off, the rear sensors being switched off manually causing errors on the infotainment when reversing and you allowing it to leave the dealership and drive my car nearly 200 miles like that causing engine oil to slill everywhere (this lack of duediligence should've been my 3rd red flag however I cannot change what has happened and I just wanted it sorted at this point as I had appointments to attend and so on...and so I was calm, showed grace, consideration and understanding about the whole situation even though I was the one having to sort it out!).The 1st red flag should've been the lack of communication after putting a deposit to reserve the car. You were eager to contact me when I had only enquired, you called multiple times even after me asking for only email correspondence due to having a baby and not being able to talk on the phone or answer calls all day. Once the car was reserved, then I had to do the chasing and no one seemed interested in me actually paying for the rest of the car.The 2nd red flag should've been when I had to call every few hours to see what the situation was with delivering my car as no one kept me in the loop or updated, I had to keep calling and calling and calling. Awful service as I'm the one waiting in, I keep mentioning I have a baby because it's not easy to arrange someone to look after the baby while I go and check a car or take it to the garage or collect it from the garage. I live on the 4th floor so I'm not going to leave the baby inside alone and it's too cold to keep bringing him in and out. So all of this is a MASSIVE inconvenience and headache to be honest. I wish I went else where looking back but here we are.Since dealing with your business and stafd I've discovered exactly what type of business you are, I work in a business with sales and I'm aware of how it works with hitting targets and getting the sales in which is why I was understanding however the after care and communication from your dealership/business is absolutely diabolical and it's shameful, you couldn't care less if I've recieved a refund for the problems and inconvenience your place has caused me and I'm STILL chasing the money owed to me! Absolutely shocking.I should NOT have to chase this up, YOU should be chasing it up as a priority without anyone having to put pressure on or ask because that's what decent people and businesses do.From here on out, DO NOT call me, I want everything in writing via email so I'm not promised a load of lies.I also think you need to compensate me more than a tank of petrol which quite frankly is insulting for all of the stress, time wasted, aggravation, incompetence and complete lack of care for your customers. I should be enjoying the last month of my maternity leave with my baby but instead I'm contacting you guys before I go to bed as I don't get the chance other wise. I previously accepted that 'tank of petrol' as a gesture of good will to get this whole ordeal over with however now I feel it's not acceptable. I can fill my own tank up, what I can't do is replace the time I should've been spending with my baby and the stress and strain it has put on me mentally.I really hope you do the right thing for me AND everyone else who has had a bad experience recently as it seems you're creating a long line of unhappy customers.I look forward to hearing from you as a matter of urgency.Regards,

No one got back to me

Dear Whom it may concern,I am writing to formally complain and to request termination of my lease agreement without penalty due to your failure to repair an accepted warranty fault within a reasonable timeframe.The reversing camera fault was first reported and inspected on 31 October. The issue was accepted under warranty. As of 29 December, the vehicle remains unrepaired. I have now been waiting almost eight weeks, during which I have repeatedly been advised that the required part is unavailable, with no confirmed repair date, no interim solution, and no meaningful update.I am extremely unhappy with this situation. A delay of this length is unreasonable and has caused significant inconvenience. I continue to make full lease payments for a vehicle that does not meet the condition or specification agreed at the outset of the lease.Under the Consumer Rights Act 2015, repairs must be completed within a reasonable time and without significant inconvenience. That obligation has not been met. Parts availability does not remove your responsibility to provide a remedy, and no alternative vehicle, courtesy car, or compensation has been offered.Given the prolonged delay and lack of resolution, I have lost confidence that this issue will be resolved within a reasonable timeframe. I am therefore requesting that the lease agreement be terminated without financial penalty, with arrangements made for vehicle collection at the earliest opportunity.Please confirm acceptance of this request and outline next steps within 5 working days. If this matter is not resolved promptly, I will escalate the complaint further without delay.I expect this complaint to be treated with urgency and seriousness.

I requested a video on the vehicle but did not receive it.. though the sales dept did attempt to make contact I did not receive information I requested on my original enquiry