Hi Louise;MA17 ZWB - Mr A SmithUnfortunately this is not the best or positive email about my experience with Renault Lookers last week. Please see below a timeline and a series of problems that I am not happy with:17th Feb 1131am - received a breakdown of works completed and suggested work recommended.17th Feb 1135am - requested a call back....Nothing17th Feb 1138am - emailed you directly to ask questions about the report...... Nothing17th Feb 1332pm - waited two hours and still Nothing was heard, I called Renault and you were not available to speak to, I spoke to your colleague about the works required and he told me he would look into my extended warranty and see if the work can be claimed for.17th Feb 1500pm - I came to Renault and you were not available to speak to, your colleague informed me " We haven't done many claims recently and he hadn't done one for about 3 months, he didn't see a problem with the work being done on the extended warranty, the minimum they would ask would be can they get the parts any cheaper" Having assured me that there was no issue, I took my keys and left to go to work.20th Feb 1217pm - 3 days later - having planned my diary around losing my car, I had a selection of dates for Renault to work on my car. - The call handler was very short with his answers and was very unhelpful - I remained calm and polite throughout giving them as much detail as possible - I was kept on hold, then not given the opportunity to speak to you nor your colleague. He informed me that the work was not covered on the warranty and hung up.I have been a customer of Renault for a few years now and up to this point I have had no issues or complaints.Anxious about the work being flagged as Red on the report and being kept in the dark for 3 days, I feel the way this was handled was absolutely unprofessional, the lack of communication from you, the misguidence from your colleague and the lack of respect by not answering any of of my calls or emails, leeds me to think that customer care is clearly not at the highest of priorities.I remain with a partially working set of windscreen wipers and Renault carries on whilst not offering any support - even as a relatively new customer ( 2 years) I would have hoped that the personal touch with a valued customer could have remained.The chances are I will find somewhere else for my MOT.RegardsMr Smith

We actually purchased a vehicle. Staff were really helpful in person ahead of the purchase but we bought the car on Monday. I’ve sent two emails as we haven’t received the warranty information we paid for. Both emails were not acknowledged and I had no response. I called Wednesday to be told this would be sent over and we still haven’t received it. Aftercare is everything to a customer, in all honesty it’s where your focus should be. That’s whatcounts especially as a vehicle is such a large purchase. You want to know if you have any issues these will be treated as a priority and if I’m being really honest any trust gained from the visit has been lost.

Our car was in for a service on 17th January and also a warranty job to replace the flaking badges. When we went to pick up the car, the old badges were still present. We were advised that the wrong parts had been ordered and we would need to book in again. We advised that if it was Mon-Fri we would need a courtesy car as we both work. Automatic required. As they only had one, they booked us in for a Saturday (21st Feb, 8:00, booking 45407).Being slightly annoyed at having to waste another Saturday, we begrudgingly woke at 6:30 to ensure our car arrived at Lookers for the booked in time of 8:00. When we arrived we were advised that she could not find the job. At the same time I received a text saying I could track the status of my vehicle currently at status 'Has Arrived'. The "customer service" (Term used lightly) representative then found something on the computer and asked if we had only booked it yesterday?? We then explained that it had been booked in on the 17h Jan.After plenty fumbling around of paperwork we were advised that she had no record of the job, even though she had asked if we had booked it yesterday, I had received a text and also had the booking confirmation email from 17th Jan. She then continued to blame other people who weren't present which really was not helping the situation. We were bluntly told to go home and ring back on Tuesday!This means I will again be explaining the situation and again booking it in and again having to change our plans to get a job sorted that should have been done on 17th Jan.

I first made Contact with car sales last Sunday I was advised I would need to speak to a lady in commercial sales and a message would be passed on to contact me on Monday. around Monday lunchtime I called the main switchboard and asked to speak to the commercial team. The response was they are with a customer and I’ll get somebody to call you back later that day. I tried again again. I was advised the lady was busy and was on her own however I was promised to call back.Nobody called very disappointedThe following day I decided to call for the fourth time I was advised the lady was not in the business and her colleague could deal with the enquiry however he was also with a customer. I will call me back after.Again, nobody called me back so in summary, I’m very disappointed we were serious buyer however we would never give the opportunity

I requested a test drive via the website, of a new Renault 5. One team member got back to me with the incorrect vehicle request. He then replied to my email using an incorrect name. He passed me on to a colleague, who has never bothered to get back to me.I visited the Stockport dealership in person instead. The place was chaos, with no customer parking available.I asked to see a Renault 5 and the woman on reception didn't even realise that there was that model in the showroom. I was eventually shown it, and the salesman who pointed it out to me didn't ask me if I needed help and disappeared. No-one approached me. No-one asked me if they could help. Despite there being so many staff. Not one looked up to check. So I ended up leaving the showroom.I will be using a Renault dealership elsewhere, as if this shines a light on your customer relations, then I dread to think how I'd be treated if there was an issue with the car I purchase.

Great service as always. Car dropped off just before 9:30 am ready before 1 pm. Service done and car washed and valeted.Thanks to the team at Lookers Renault Stockport.Peter Darby.

Turned up the first day after making a appointment and nobody was available. So arranged another day to test drive the renault 4. The test drive was odd, first the salesman told me to go out on my own. Then the car itself was dirty on the inside and outside like it was somebodies personal car. With all these things going on I decided not to pursue the car.

Paul was amazing - looked after me well as I’m disabled

To whom it may concern,I need to make a complaint about the car I was sold in July last year, I have had ongoing problems which have not been resolved in the 7 months I have had the car.I realised there was an issue with the engine and raised this with Lookers on 6th July, which was well within the 30 days outlined in the Consumer Rights Act. The car has since been in to get fixed 3 times, and is still not fixed. The last time it went in Lookers refused to pay for repairs with the specialist that they sent it to.I received an email from the specialist on 4th February stating that Lookers would not be covering the cost of repairs, I then spent the next 3 days trying to get hold of people at Lookers to find out what was going on with the car. After having spoken to both Reg Jamil and David Rubin on the phone I am still in the dark, David told me he would send me the details of the Business Manager on Friday 6th February and despite emailing him a reminder that afternoon he has not provided this information.I worked out that so far I have spent approximately 18 hours travelling to and from Manchester, as well as additional time waiting around in the dealerships (for example the second time it went into the specialist and Lookers had not settled the bill so I had to wait for over an hour while this was sorted, as the specialist wouldn’t release the car until payment had been made). When I went to pick up my car on the 6th I also ended up making it halfway home before the engine overheated and I was forced to stop in a lay-by on Woodhead Pass. I took it back to the specialist once it had cooled down and they completed a force bleed as it had ended up with an airlock. So on Friday I spent an additional 5 hours dealing with car problems completely outside of my control.I have a very understanding boss so I have been able to take time off work so far to repeatedly bring my car through to Manchester, however this cannot continue as it is not fair to keep asking him for time off to sort this problem.I have been very patient however I am now very angry and disappointed, it has been extremely difficult to deal with Lookers to find out any information, and on top of that my car is still not fixed! I am completely in the dark about what is going on despite repeated phone calls and emails, and this experience has completely soured what should have been an exciting time buying a new car.I really don’t think this is an acceptable level of service, I purchased a car through a dealership and took out a warranty because I wanted to have peace of mind. However all I have had so far is problems and I am now extremely frustrated.Sincerely,Lizzie Cherry

We purchased a car from here in December 2025 which was purchased via the Internet and delivered. Upon receipt of the vehicle there was no receipt for the purchase of the vehicle after numerous emails to the sales rep and his manager i have been ignored. We need this receipt for our accounts as the car purchased is been used for a driving school vehicle which the sales person was well aware of. We were also told the vehicle would come with 12 months mot but that was not carried out either. Could a receipt please be send to out to us as £10999 is alot of money to pay out and not have a receipt to show proof to the accountant