Upside: you sent me an email quickly introducing yourselves.Downside: you didn’t address my question about bidirectional EV chargers

Formal Complaint – Incomplete Service and Unsafe Return of VehicleVehicle: [SEAT ateca (Motability)Service date: 27 November 2024Dear Service Manager,I am writing to make a formal complaint regarding the handling of my vehicle during its visit to SEAT Stockport on 27 November 2024.Following this visit, my oil level warning light illuminated, and upon checking the dipstick the oil level was found to be at or below the minimum mark. I have photographic evidence of this.I contacted both Motability and SEAT Stockport, and I was subsequently informed by your staff that no oil change or oil top-up was carried out, and that the oil warning/light was simply reset during the visit.Returning a vehicle to a customer with low engine oil and without carrying out the necessary checks or remedial work is unacceptable and unsafe, particularly given the risk of engine damage. This is especially concerning as the vehicle is supplied under the Motability Scheme and is relied upon daily to care for my disabled child.Due to my caring responsibilities, I am unable to attend the dealership in person, and I was advised that collection would not be available until 26 January, which is not a reasonable timescale given the circumstances.I am therefore requesting the following:1. Written confirmation that the oil change was not carried out on 27 November2. Immediate rectification of the issue via vehicle collection or a mobile oil and filter change3. Confirmation that any costs incurred by me to ensure the vehicle is safe will be reimbursed4. Assurance that the vehicle has not suffered any engine damage as a result of being returned with low oilI expect this matter to be treated with urgency and for a resolution to be agreed without requiring me to attend the dealership, in line with Motability’s safeguarding principles.Please confirm by return email how you intend to resolve this.Yours sincerely,Jodie sokol

I have bought a car from Lookers, Stockport and noticed a discrepancy with the Service Book mileage and the mileage on my odometer. It appears as though the mileage has been modified and the odometer wound back. I have spoken to Lookers GM and he has assured me that this is not the case. However, due to the major discrepancy, it is proving difficult to sell the vehicle. I have tried to arrange meeting so that I can discuss my options and hopefully come to a conclusion, but the GM will not respond or acknowledge my emails.I appreciate that he is busy, but whilst he may not care about this matter, I do. I am also a busy person but now have to find time to sort this issue out.All I want is a response, but this is becoming more frustrating as the weeks go by.

I bought a Ford Fiesta from your Stockport Renault garage on 28 November 2025.When I drove it from the garage, I attempted to switch on the aircon and found that it was blowing out hot air and it didn’t matter what setting it was on it continued to blow hot air and I could not turn this down or off. I was told that the battery had been replaced earlier in the week and assumed this may be an initial issue connected to that. On turning the engine back on it appeared to have resolved.However, unfortunately my wife has driven the car this morning and it has done the same thing. Please can arrangements be made to resolve this as I consider it to be a fault with the vehicle from the day of sale. I am logging this now as an issue because I called the garage today and was told no-one in the service team was available. I wish to ensure there is a record of this being logged within 30 days of purchase in the event it is not resolved and in case a note has not been kept by the garage of the issue.

First off I’m very sorry I’ve had to write this email because I did get an amazing experience with Dylan the salesman from Renault stockport. His service was amazing and I wouldn’t want to fault him for anything as he genuinely was trying to help.However, I bought a car which was an Audi A1 and it’s caused me so many issues and lost money. It was a 2018 plate. When I first went to collect the car they notice when we came to tax it that it didn’t have an MOT so we were told they would do it there and then and to return in an hours time to collect. Which now looking back makes me think they rushed the MOT and didn’t do a proper job.When this was done I went back to collect the car and noticed a few things weren’t correct when driving it. For example, when I went to put the children’s car seats in I noticed the car door in the back passenger side wouldn’t close properly, was catching and had a huge gap. The Bluetooth didn’t work either on the console which was one of the reasons I bought the car as it would have been an upgrade from my current car.I then took it back and showed them and Dylan agreed it wasn’t right and booked it in to get sorted as well as book the console to correct the Bluetooth issue. They had the car for a while in which time I had to take unpaid leave from work because I had no car to drop the kids to nursery and get into work and I didn’t have any annual leave days with it being near the end of the year, but I thought to take them knowing at the end it would only be a few days and the car would be fixed and therefore would be worth it in the long run.When this was supposedly fixed, I got a text that i could collect it, to find when I got there it hadn’t even been fixed, I think they were looking at another door. So Dylan spoke to his manager and they said they would take it back and give me some compensation for what’s happened (I never received anything).They had the car for ages, and then one day they rang my partner to say when they looked into it the car it wasn’t road legal, it had a huge crack through the body and needed to be written off. I had drove with my children in this car and to think what could have happened if someone hit us is disgusting and scary. How did this car even pass a vehicle inspection and also an MOT.All of this time I had no car and I had to switch between taking further unpaid days which was and to then altering my hours because I could afford to take anymore and having to walk and get the train for weeks on end. Which isn’t ideal with two young babies and I work in the NHS.I then got left without a car, and I was promised the finance would be cancelled and I would receive a document to be able to prove it was cancelled to buy a new car. Now I was told this would be immediate but this took two weeks for me to receive a document to be able to get another car on finance, all of which I was still without a car to drive around in.I have lost so much money, and has caused me so many issues. Now when I emailed the manager to explain this he said now he was writing off the car and cancelling the finance I was no longer entitled to compensation as I no longer had a car with them.So I was left with no car, lost lots of money which I couldn’t and still can’t afford and was struggling to do nursery drop offs for two babies walking everywhere without a car and then trying to get a train in all in the morning before work but I had no choice.I am very disappointed and upset by what’s happened and now I am left at a loss. I don’t understand how they even let a car like that be sold when it isn’t road safe or road legal, yet alone then telling me it was fixed and it wasn’t and saying it was ready to collect without an MOT.

Very friendly answered all my questions

Afternoon,I did call and express how disappointed I've been so far in my journey of purchasing a vehicle from lookers Stockport.Last Friday I reserved the vehicle online paying £250, Saturday lunch time I called and initially told someone will call me straight back, after a few hours no such call so I called again and explained I hadn't received a call back, I was told the car was no longer for sale as I have reserved it and it's mine, and someone would call me Monday morning and organise me getting the car etc and payments and we even discussed that the following Saturday would suit me as I was available in the morning (I live 90 miles away).Monday came round and no such call so I called up Monday at 4pm and they seemed shocked I hadn't been contacted as promised, but then went on to advise I can't buy the car for 90 days and although good efforts tried to sell me a another one, I made the decision to wait for the vehicle when it could be sold in January, I was advised I'd have a call by Wednesday to organise etc... we are now on the Friday and no call or correspondence at all, you still have the £250 which is fine but I have no clue what is going on, I'm actually shocked and disappointed with the service I've received from Lookers so far and how you ever sell anything if this is how you run things, honestly, I'd get more response trying to buy a bottle of milk from a local shop.I'd like this looked into and an email explaining the next steps as well let's be honest you list something for sale and someone wants to buy it I can't see the issue, maybe you shouldn't have listed it if you don't want to sell it - is it a scam? Have I been scammed those are my feelings right now.Ed Denston07940422842But I'd prefer an email as a response as I'm have the afternoon and this weekend with family.Edenston@outlook.com

After 2 weeks of purchasing the car, there was a puddle of water in the rear passenger foot well. The car was returned to the garage on a Saturday ( 11th October, I think) to be fixed believing it to be the scuttle tray. A week later the same problem arose so we called the garage. They arranged for the car to be booked in and a courtesy car provided. We were told that the car would be repaired and valeted with new car mats provided as per the manager and because the interior of the car stunk. We dropped the car off on 5/11/2025 and was told it would take about a week. Friday 14th we were contacted to say they had located the problem and again it was the scuttle tray ( which they had said they had sorted on the previous visit?!) and the car wouldn’t be ready for another week. We received a message this morning to say that the car was ready, I drove down and to my utter shock the car was filthy. I went back in to speak to Paul who said “haven’t they valeted it?” There are marks on the car that weren’t there before and I have taken pictures. I have got my replacement car mats but they have been put down in a dirty car. The car needed valeting after the repair because of the stench of stagnant water. I expected everything to have been done considering my car was in the garage for 17 days! I did say to Paul when he said “we have only just put the interior back in” then why when you have gone to all that trouble would you not clean it? I was told that there were no courtesy cars available and there was no one to valet the car today, I am expecting a call next week. I really should not have to leave work early again to take my car back down to Stockport for it to be cleaned when A) I have been back TWICE alreadyB) They have had my car for 17 days.C) This will cause myself more inconvenience to drop it back, having to leave work early again.Also before I left my car I put petrol in it and I have the receipt, there was 85 miles showing on the dash and today it is showing 35 miles, I am bemused as to where all my petrol has gone, if my car had been stuck at lookers Stockport for 17 days.I am extremely disappointed with the after sales and am at the point now where I want to return the car, get my deposit back and go elsewhere. The whole experience of purchasing an expensive item such as a car should be a positive experience and I haven’t had that.I understand when buying second hand cars things may not be perfect but this is ridiculous.I am arranging an appointment with citizens advice next week to get further information on my statutory rights, as I purchased a 12 month warranty for the car. I welcome your feedback on this matter with a plan of next steps.

Hello,First off I’m very sorry I’ve had to write this email because I did get an amazing experience with Dylan the salesman from Renault stockport. His service was amazing and I wouldn’t want to fault him for anything as he genuinely was trying to help.However, I bought a car which was an Audi A1 and it’s caused me so many issues and lost money. It was a 2018 plate. When I first went to collect the car they notice when we came to tax it that it didn’t have an MOT so we were told they would do it there and then and to return in an hours time to collect. Which now looking back makes me think they rushed the MOT and didn’t do a proper job.When this was done I went back to collect the car and noticed a few things weren’t correct when driving it. For example, when I went to put the children’s car seats in I noticed the car door in the back passenger side wouldn’t close properly, was catching and had a huge gap. The Bluetooth didn’t work either on the console which was one of the reasons I bought the car as it would have been an upgrade from my current car.I then took it back and showed them and Dylan agreed it wasn’t right and booked it in to get sorted as well as book the console to correct the Bluetooth issue. They had the car for a while in which time I had to take unpaid leave from work because I had no car to drop the kids to nursery and get into work and I didn’t have any annual leave days with it being near the end of the year, but I thought to take them knowing at the end it would only be a few days and the car would be fixed and therefore would be worth it in the long run.When this was supposedly fixed, I got a text that i could collect it, to find when I got there it hadn’t even been fixed, I think they were looking at another door. So Dylan spoke to his manager and they said they would take it back and give me some compensation for what’s happened (I never received anything).They had the car for ages, and then one day they rang my partner to say when they looked into it the car it wasn’t road legal, it had a huge crack through the body and needed to be written off. I had drove with my children in this car and to think what could have happened if someone hit us is disgusting and scary. How did this car even pass a vehicle inspection and also an MOT.All of this time I had no car and I had to switch between taking further unpaid days which was and to then altering my hours because I could afford to take anymore and having to walk and get the train for weeks on end. Which isn’t ideal with two young babies and I work in the NHS.I then got left without a car, and I was promised the finance would be cancelled and I would receive a document to be able to prove it was cancelled to buy a new car. Now I was told this would be immediate but this took two weeks for me to receive a document to be able to get another car on finance, all of which I was still without a car to drive around in.I have lost so much money, and has caused me so many issues. Now when I emailed the manager to explain this he said now he was writing off the car and cancelling the finance I was no longer entitled to compensation as I no longer had a car with them.So I was left with no car, lost lots of money which I couldn’t and still can’t afford and was struggling to do nursery drop offs for two babies walking everywhere without a car and then trying to get a train in all in the morning before work but I had no choice.I am very disappointed and upset by what’s happened and now I am left at a loss. I don’t understand how they even let a car like that be sold when it isn’t road safe or road legal, yet alone then telling me it was fixed and it wasn’t and saying it was ready to collect without an MOT.Kindest regards,Abby Ball.

Friendly staff, communicated well and helpful.