We shall be collecting our new Motability Renault Traffic in the next couple of weeks.Are you able to service and repair this vehicle, when needed?My daughter is resident at the David Lewis Center, Warford, Alderley edge.Please let me knowRegardsBridget Bedford

Spent 20 minutes trying to find somewhere to park. My wife had to stay in the car whilst I entered the office. No-one was available to help me or showed any interest in my presence. When I emailed later to explain why I was late, no-one bothered to reply. A few days later I got a message asking if I was still interested in a used car (I am after a new one). Just poor experience all round

Hello.This is the email address from your website!We shall be collecting our new Motability Renault Traffic in the next couple of weeks.Are you able to service and repair this vehicle, when needed?My daughter is resident at the David Lewis Center, Warford, Alderley edge.Please let me know

I am writing regarding the vehicle I purchased from Lookers garage in Liverpool in August 2025.Throughout my ownership of this vehicle, I have consistently had concerns regarding faults with the starting motor.Within the five month period following purchase, the vehicle has suffered two breakdowns between August and January both relating to the same issue.On 12th November '25 within 3 months of purchase my vehicle broke down. I called the RAC with the warranty I received with purchase of vehicle. The RAC mechanic came out and said the starting motor had burned out and replaced it at a cost of £341.64.Six weeks later on 27th December my car broke down again, again I called the RAC who came and diagnosed the starting motor had again burned out and in his opinion this could be caused by a faulty ignition switch jamming on. He booked for an RAC mechanic to come out on the 8th January 26 to replace the ignition switch and starting motor. On the 7th of January 26 this job was cancelled and I was advised to take my car to a garage to have it checked in and repaired. I called the Lookers dealership in Dumbarton who told me they couldn't accept it as my warranty was with the RAC. Eventually after a lot of phone calls I had my car towed to an RAC approved garage using my warranty. RK Roadside REcovery in Paisley on 8th January.The garage have informed me the starting motor is burnt out but having checked the ignition switch there is no fault with it. This is now 9 days since my car was booked into the garage. I have called the warranty team and the garage 3 times each trying to have this resolved each time they blame the delay on each other. I have now been told by the garage the work has been approved to be done under the warranty but that I have to pay the garage £250.00 for the time my car has been there. This is another cost to myself through no fault of my own. I have been informed I may get my car back on Monday 19th. That will be 25 days that I have had no use of my car, which is totally unacceptable. I use my car to pick up my grandchildren and do not feel this car is safe to be on the roadAlthough my car is being repaired, I am not satisfied that the repair has fully resolved the problem. The recurrence of the fault and lack of confidence in the vehicles reliability indicate that the repair has not been carried out to a satisfactory or permanent standard.Under the Consumer Rights Act 2015, goods supplied by a trader must be of satisfactory quality, fit for purpose, and durable. As these faults arose within the first six months, the law presumes the defects were present at the time of sale unless proven otherwise.Given that the opportunity to repair has already been provided {twice} and has not resulted in a satisfactory outcome, I am now requesting that this matter be resolved either;a full and permanent repair at no cost to myself, or a refund or appropriate price reduction in line with my consumers rights.please confirm in writing within 14 days how you intend to resolve this matter. If I do not receive a satisfactory response, I will consider escalating the issue further, including seeking advice from trading standards and pursuing other formal remedies.I hope this matter can be resolved promptly and amicably and look forward to your responseregardsLynne McGlynn

John is very helpful and good experience sales

Initial enquiry followed up with phone call and T&C documentspecific requirements discussed, quote promisedno contact for 4 weeks ( admittedly xmas period)feel like I am the one seeking to buy, but also having to do the chasing

On 29 December I have booked my car online for a service for 14 January morning stay in appointment. I had some checks to be done too (messages on dashboard). I received an email telling me someone will confirm the appointment. On 4 Jan I have chased it up by emailing Lookers Stockport again to no vain. I need to sort the message out and it is urgent now.

Josh was excellent. Informative and quick to reply

Easy to do business and very helpful

I had a phone call next day.