Welcoming showroom, all staff very friendly. We had the pleasure of spending a couple of hours with Jack Mountford.I submitted an enquiry on your online for the following day and Gary & Jack responded and called back when they said they would. We’re back this weekend to finalise and order our new car!

Really proactive response to view a car of interest. Did not result in a sale, but no reflection on the sales staff.It was all about personal choice in the end.But recommend their service.

I was very well looked after by the team.

i have an electrical systems issue with my car (RAC attended and advised not to use and will arrange to tow from place of work to garage- job booked by mechanic 28.10.25). Car is still under warranty and i have been told today by Victoria , 29.1.25 the first available date will be in January'26..I reply on my car for work - sons hospital appointments and attending my elderly dad and was also informed i wouldn't be able to have a courtesy car until the date its booked in

After speaking to an adviser on you helpline i was told to email my issues.I unfortuately had an issue with my car of 6 years unable to get a part so i had no option to part ex.I went to the dealership, Lookers Renault Stockport as i had really good experiance with them previously.They were at first really nice ,helped me choose within my budget. I decided on a 21 plate Dacia Sandero as my previous vehicle was dacia & no issues until i couldnt get a part.All was arranged to collect , i taxed & transfered my insurance ready for collection.All was well until i got in it , turned engine on & the dash lit up like a christmas tree! It clearly had not been checked or touched. The sales person said we cant sell this to you!I was then without a car but they did loan me one until i found one.I did find one In Newcastle which was brought over for me, a Fiat 500c mild hybrid.It was arrange for me to collect & once again transfered my insurance & taxed it.On getting home & reading up on hybrid system & checking oil & coolant.There was very little if any coolant & i also had to top up the oil.After a few days maybe a week the hybrid system still wasnt charging & i wasnt happy with the brakes.The brakes were very gritty & just didnt feel right.I spoke to renault who took the car in. & sent it to fiat hyde where apparently the hybrid system was re calibrated.Renault said they had checked the brakes & just needed a clean up. To date the hybrid decides to charge when it feels like it which is rarely.I have just had a full service & mot done & was found the brakes needed renewing, just as we found they had been advised on the last two MOTs !! It did pass but as safety concern i had them replaced as it had been flagged twice previously.So my concern is are they putting the cars they sell through the workshops? That would be 2 vehicles that had faults.I look forward to you response.Attatched as requsted my brake reciept.Regards,G.Lord

Lack of communication

You did not constantly bombard me with phone calls.

I’m writing to raise a concern about your service booking process, which unfortunately caused me a measurable financial loss.On 15 October 2025, I received an email advising that my Dacia was due for its scheduled service (covered under my pre-paid plan). I followed the “Book Now” link and selected the option stating “I don’t know what I need – we’ll call you.” No one called. Instead, on 16 October, I received an automated confirmation for 08:00 on 17 October at Renault / Lookers Stockport.Relying on this confirmation — and in good faith — I rearranged my work and drove 12 miles through rush-hour traffic to arrive on time. When I asked for a courtesy car (as provided at my last service), I was told these must be requested weeks in advance. This requirement was never mentioned in your email, on your booking system, or during any follow-up. No alternative transport was offered.As a direct result of these failures in your booking and communication process, I was unable to proceed with my day as planned and lost approximately three hours of paid work. At my professional rate of £50 per hour, this equates to £150. I consider this loss a direct consequence of Lookers’ actions — or omissions — and therefore your responsibility to remedy.I would therefore like:• A written explanation of why a “we’ll call you” option leads to an automatic booking without contact, and whether you plan to correct this process; and• Reimbursement of £150 to compensate for the wasted time and disruption caused by your system error.I trust that Lookers will take responsibility for this error and ensure it does not recur for other customers. Please let me know how you'd like to resolve this matter within 14 days.

PLEASE SEE THE ATTACHMENT FOR THE ORIGINAL REVIEW

Excellent customer service from Gary and the team at lookers Stockport. Helped us find the right car for our family needs. Also at a budget that suits 👌 definitely 5 star service.