I've still not recieved a penny from you guys as promised. I'm so upset as I feel I've been nothing but kind and patient and in return, recieved less than a satisfactory service... just a reassuring voice now and again from you and Jordan with nothing behind it actually doing anything. There is no weight behind anything you say which should be concerning from a personal point of view, I know I would be upset if someone felt that way about me, business or not. Integrity is everything in this world and you and your business is lacking.I should have read your reviews on Google as it seems I am not the only person waiting for money from your business or who has had a bad experience in the past months. If I have to chase this 1 more time I will share my genuine and honest review on Google and warn people of my experience with Lookers Renault Stockport however I'm giving you guys a chance to resolve this once and for all. I'm not even going to mention the seal coming away from glass on the boot as I'm sure I will just be out of pocket and get a load of false promises again.This is absolutely shocking service you and your team have provided. Bank transfers take hours, not even hours, minutes! You aren't reversing a charge, you aren't paying a bill, you are simple transferring funds from your account to mine, it is 2026 and technology has come a long way.I feel I've been more than patient and understanding with your dealership, the mistakes made which have caused me nothing but stress, inconvenience and wasting time I already don't have. Not only have I had to waste my time due to the petrol cap and engine cover being left off, the rear sensors being switched off manually causing errors on the infotainment when reversing and you allowing it to leave the dealership and drive my car nearly 200 miles like that causing engine oil to slill everywhere (this lack of duediligence should've been my 3rd red flag however I cannot change what has happened and I just wanted it sorted at this point as I had appointments to attend and so on...and so I was calm, showed grace, consideration and understanding about the whole situation even though I was the one having to sort it out!).The 1st red flag should've been the lack of communication after putting a deposit to reserve the car. You were eager to contact me when I had only enquired, you called multiple times even after me asking for only email correspondence due to having a baby and not being able to talk on the phone or answer calls all day. Once the car was reserved, then I had to do the chasing and no one seemed interested in me actually paying for the rest of the car.The 2nd red flag should've been when I had to call every few hours to see what the situation was with delivering my car as no one kept me in the loop or updated, I had to keep calling and calling and calling. Awful service as I'm the one waiting in, I keep mentioning I have a baby because it's not easy to arrange someone to look after the baby while I go and check a car or take it to the garage or collect it from the garage. I live on the 4th floor so I'm not going to leave the baby inside alone and it's too cold to keep bringing him in and out. So all of this is a MASSIVE inconvenience and headache to be honest. I wish I went else where looking back but here we are.Since dealing with your business and stafd I've discovered exactly what type of business you are, I work in a business with sales and I'm aware of how it works with hitting targets and getting the sales in which is why I was understanding however the after care and communication from your dealership/business is absolutely diabolical and it's shameful, you couldn't care less if I've recieved a refund for the problems and inconvenience your place has caused me and I'm STILL chasing the money owed to me! Absolutely shocking.I should NOT have to chase this up, YOU should be chasing it up as a priority without anyone having to put pressure on or ask because that's what decent people and businesses do.From here on out, DO NOT call me, I want everything in writing via email so I'm not promised a load of lies.I also think you need to compensate me more than a tank of petrol which quite frankly is insulting for all of the stress, time wasted, aggravation, incompetence and complete lack of care for your customers. I should be enjoying the last month of my maternity leave with my baby but instead I'm contacting you guys before I go to bed as I don't get the chance other wise. I previously accepted that 'tank of petrol' as a gesture of good will to get this whole ordeal over with however now I feel it's not acceptable. I can fill my own tank up, what I can't do is replace the time I should've been spending with my baby and the stress and strain it has put on me mentally.I really hope you do the right thing for me AND everyone else who has had a bad experience recently as it seems you're creating a long line of unhappy customers.I look forward to hearing from you as a matter of urgency.Regards,

No one got back to me

Dear Whom it may concern,I am writing to formally complain and to request termination of my lease agreement without penalty due to your failure to repair an accepted warranty fault within a reasonable timeframe.The reversing camera fault was first reported and inspected on 31 October. The issue was accepted under warranty. As of 29 December, the vehicle remains unrepaired. I have now been waiting almost eight weeks, during which I have repeatedly been advised that the required part is unavailable, with no confirmed repair date, no interim solution, and no meaningful update.I am extremely unhappy with this situation. A delay of this length is unreasonable and has caused significant inconvenience. I continue to make full lease payments for a vehicle that does not meet the condition or specification agreed at the outset of the lease.Under the Consumer Rights Act 2015, repairs must be completed within a reasonable time and without significant inconvenience. That obligation has not been met. Parts availability does not remove your responsibility to provide a remedy, and no alternative vehicle, courtesy car, or compensation has been offered.Given the prolonged delay and lack of resolution, I have lost confidence that this issue will be resolved within a reasonable timeframe. I am therefore requesting that the lease agreement be terminated without financial penalty, with arrangements made for vehicle collection at the earliest opportunity.Please confirm acceptance of this request and outline next steps within 5 working days. If this matter is not resolved promptly, I will escalate the complaint further without delay.I expect this complaint to be treated with urgency and seriousness.

I requested a video on the vehicle but did not receive it.. though the sales dept did attempt to make contact I did not receive information I requested on my original enquiry

Upside: you sent me an email quickly introducing yourselves.Downside: you didn’t address my question about bidirectional EV chargers

Formal Complaint – Incomplete Service and Unsafe Return of VehicleVehicle: [SEAT ateca (Motability)Service date: 27 November 2024Dear Service Manager,I am writing to make a formal complaint regarding the handling of my vehicle during its visit to SEAT Stockport on 27 November 2024.Following this visit, my oil level warning light illuminated, and upon checking the dipstick the oil level was found to be at or below the minimum mark. I have photographic evidence of this.I contacted both Motability and SEAT Stockport, and I was subsequently informed by your staff that no oil change or oil top-up was carried out, and that the oil warning/light was simply reset during the visit.Returning a vehicle to a customer with low engine oil and without carrying out the necessary checks or remedial work is unacceptable and unsafe, particularly given the risk of engine damage. This is especially concerning as the vehicle is supplied under the Motability Scheme and is relied upon daily to care for my disabled child.Due to my caring responsibilities, I am unable to attend the dealership in person, and I was advised that collection would not be available until 26 January, which is not a reasonable timescale given the circumstances.I am therefore requesting the following:1. Written confirmation that the oil change was not carried out on 27 November2. Immediate rectification of the issue via vehicle collection or a mobile oil and filter change3. Confirmation that any costs incurred by me to ensure the vehicle is safe will be reimbursed4. Assurance that the vehicle has not suffered any engine damage as a result of being returned with low oilI expect this matter to be treated with urgency and for a resolution to be agreed without requiring me to attend the dealership, in line with Motability’s safeguarding principles.Please confirm by return email how you intend to resolve this.Yours sincerely,Jodie sokol

I have bought a car from Lookers, Stockport and noticed a discrepancy with the Service Book mileage and the mileage on my odometer. It appears as though the mileage has been modified and the odometer wound back. I have spoken to Lookers GM and he has assured me that this is not the case. However, due to the major discrepancy, it is proving difficult to sell the vehicle. I have tried to arrange meeting so that I can discuss my options and hopefully come to a conclusion, but the GM will not respond or acknowledge my emails.I appreciate that he is busy, but whilst he may not care about this matter, I do. I am also a busy person but now have to find time to sort this issue out.All I want is a response, but this is becoming more frustrating as the weeks go by.

I bought a Ford Fiesta from your Stockport Renault garage on 28 November 2025.When I drove it from the garage, I attempted to switch on the aircon and found that it was blowing out hot air and it didn’t matter what setting it was on it continued to blow hot air and I could not turn this down or off. I was told that the battery had been replaced earlier in the week and assumed this may be an initial issue connected to that. On turning the engine back on it appeared to have resolved.However, unfortunately my wife has driven the car this morning and it has done the same thing. Please can arrangements be made to resolve this as I consider it to be a fault with the vehicle from the day of sale. I am logging this now as an issue because I called the garage today and was told no-one in the service team was available. I wish to ensure there is a record of this being logged within 30 days of purchase in the event it is not resolved and in case a note has not been kept by the garage of the issue.

First off I’m very sorry I’ve had to write this email because I did get an amazing experience with Dylan the salesman from Renault stockport. His service was amazing and I wouldn’t want to fault him for anything as he genuinely was trying to help.However, I bought a car which was an Audi A1 and it’s caused me so many issues and lost money. It was a 2018 plate. When I first went to collect the car they notice when we came to tax it that it didn’t have an MOT so we were told they would do it there and then and to return in an hours time to collect. Which now looking back makes me think they rushed the MOT and didn’t do a proper job.When this was done I went back to collect the car and noticed a few things weren’t correct when driving it. For example, when I went to put the children’s car seats in I noticed the car door in the back passenger side wouldn’t close properly, was catching and had a huge gap. The Bluetooth didn’t work either on the console which was one of the reasons I bought the car as it would have been an upgrade from my current car.I then took it back and showed them and Dylan agreed it wasn’t right and booked it in to get sorted as well as book the console to correct the Bluetooth issue. They had the car for a while in which time I had to take unpaid leave from work because I had no car to drop the kids to nursery and get into work and I didn’t have any annual leave days with it being near the end of the year, but I thought to take them knowing at the end it would only be a few days and the car would be fixed and therefore would be worth it in the long run.When this was supposedly fixed, I got a text that i could collect it, to find when I got there it hadn’t even been fixed, I think they were looking at another door. So Dylan spoke to his manager and they said they would take it back and give me some compensation for what’s happened (I never received anything).They had the car for ages, and then one day they rang my partner to say when they looked into it the car it wasn’t road legal, it had a huge crack through the body and needed to be written off. I had drove with my children in this car and to think what could have happened if someone hit us is disgusting and scary. How did this car even pass a vehicle inspection and also an MOT.All of this time I had no car and I had to switch between taking further unpaid days which was and to then altering my hours because I could afford to take anymore and having to walk and get the train for weeks on end. Which isn’t ideal with two young babies and I work in the NHS.I then got left without a car, and I was promised the finance would be cancelled and I would receive a document to be able to prove it was cancelled to buy a new car. Now I was told this would be immediate but this took two weeks for me to receive a document to be able to get another car on finance, all of which I was still without a car to drive around in.I have lost so much money, and has caused me so many issues. Now when I emailed the manager to explain this he said now he was writing off the car and cancelling the finance I was no longer entitled to compensation as I no longer had a car with them.So I was left with no car, lost lots of money which I couldn’t and still can’t afford and was struggling to do nursery drop offs for two babies walking everywhere without a car and then trying to get a train in all in the morning before work but I had no choice.I am very disappointed and upset by what’s happened and now I am left at a loss. I don’t understand how they even let a car like that be sold when it isn’t road safe or road legal, yet alone then telling me it was fixed and it wasn’t and saying it was ready to collect without an MOT.

Very friendly answered all my questions