I purchased a certified pre-owned 2024 BMW iX. Steve Lerner did a great job serving as my sales rep. I considered both leasing a new 2025 iX and purchasing the used 2024 model. He was helpful and patient in demonstrating this electric vehicles' features and benefits, and answering questions about the two options. When I made the decision to purchase the 2024 iX, the transaction process was smooth and trouble free. And then Steve spent about an hour showing me all the charging and driving assistance features of the vehicle. He has also been responsive to follow up questions and requests. I am a satisfied customer.

Fast and easy. Disappointed that my car didn’t get washed. I understand the convertible cloth topnot going through a car wash, but it used to get washed in the past. I thought it got hand washed or at least power washed minus the top.

The experience of buying a vehicle can be little stressful but working with Stephon made the experience easy

The work I requested was completed and finished sooner than I expected.

I was scheduled to get a new tire n my x7

Everyone I had contact with during the several hours I was there were friendly and accommodating.

I purchased online and had my vehicle delivered.

My purchase of a BMW at Crown was excellent. While I was extremely pleased with the facility and showroom, it was my salesperson ,Jacky Meherchandani, that set this experience apart from previous BMW purchases. I have purchased other 3 BMWs over the years, two of them in Germany, and this was by far the smoothest thanks to Jacky. Without pressuring me to buy, he answered every question I asked. His knowledge of BMWs is remarkable. He explained exactly how ordering a BMW worked and exactly what to expect. He gave honest personal opinions about options available and his suggestions were spot on. However, it wasn’t his vast of BMWs that made the experience stand out but his desire to make sure I was getting exactly what I wanted. He was warm, personable, and extremely pleasant. He kept me informed of the status of my purchase through every step of the build so I could plan accordingly. By the time I left Crown I not only had a new car but what I would consider a new friend.

Professional and efficient

Excellent service by all involved.